Job summary
We are looking to recruit a full-time Management Support Administrator to undertake a variety of administrative duties to assist in the smooth running of the practice.
To be involved in creating and running ad-hoc searches
Quality improvement audit, monitor and report on practice performance.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Training will be available to use our clinical systems (SystemOne)
Main duties of the job
Undertake a variety of administrative duties to assist in the smooth running of the practice
Quality Improvement audit, monitor and report on practice performance
Submitting data information for Temporary residents
Collating and submitting patient feedback data
Organise and update GP/Locum pack
Organise and chase up quotes for building maintenance
Keeping track and making sure Laptops are updated regularly
COSHH check and update every 3 months
Ordering goods/refreshments/supplies
Organising clinical interviews, sending out invites, waiting for confirmation
Long service awards maintain the spreadsheet and organise gifts
Create personnel folders
the knowledge of Management Assistant to cover data admin
The post holder will be responsible for escalating queries to the appropriate member of staff in line with agreed SOPs
The post holder will be required to work flexibly in response to the needs of the organisation providing cover for administrative staff to ensure continuity of a quality service provision.
Attend and participate in team meetings and patient services meetings as required
To have a thorough knowledge of all practice procedures
To work in accordance with written Standard Operating Procedures (SOPs)
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
We are currently looking for full time administrator to join our small, friendly team.
The Management Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
This role presents an opportunity to be part of a great team and organisation that is changing the way care is delivered to our patients.
Job description
Job responsibilities
To provide a comprehensive administrative and information service of a range of process including: coordinating activities and communications between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Job Responsibilities:
To be involved in creating and running ad-hoc searches that arent compiled by external means
Quality Improvement audit, monitor and report on practice performance
Submitting data information for Temporary residents
Collating and submitting patient feedback data
Organise and update GP/Locum pack
Organise and chase up quotes for building maintenance
Keeping track and making sure Laptops are updated regularly
COSHH check and update every 3 months
Ordering goods/refreshments/supplies
Organising clinical interviews, sending out invites, waiting for confirmation
Long service awards maintain the spreadsheet and organise gifts
Create personnel folders
the knowledge of Management Assistant to cover data admin
The post holder will be responsible for escalating queries to the appropriate member of staff in line with agreed SOPs
The post holder will be required to work flexibly in response to the needs of the organisation providing cover for administrative staff to ensure continuity of a quality service provision.
Attend and participate in team meetings and patient services meetings as required
To have a thorough knowledge of all practice procedures
To work in accordance with written Standard Operating Procedures (SOPs)
Ability to work on own initiative, organising and prioritising own workload to meet deadlines
Support other departments when needed i.e. reception, help with telephone calls, complaints etc. when team leader is unavailable
Ensuring audits are completed within agreed time frames and provide administrative support where necessary
Point of contact for all IT issues within the practice i.e. printers not working, problems with phones, keyboards, laptops etc. resolving all in a satisfactory manner and time frame
Have a working knowledge of all software and hardware
Other Tasks
Duties may be varied from time to time under the direction of the Management team, dependant on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
To provide a comprehensive administrative and information service of a range of process including: coordinating activities and communications between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Job Responsibilities:
To be involved in creating and running ad-hoc searches that arent compiled by external means
Quality Improvement audit, monitor and report on practice performance
Submitting data information for Temporary residents
Collating and submitting patient feedback data
Organise and update GP/Locum pack
Organise and chase up quotes for building maintenance
Keeping track and making sure Laptops are updated regularly
COSHH check and update every 3 months
Ordering goods/refreshments/supplies
Organising clinical interviews, sending out invites, waiting for confirmation
Long service awards maintain the spreadsheet and organise gifts
Create personnel folders
the knowledge of Management Assistant to cover data admin
The post holder will be responsible for escalating queries to the appropriate member of staff in line with agreed SOPs
The post holder will be required to work flexibly in response to the needs of the organisation providing cover for administrative staff to ensure continuity of a quality service provision.
Attend and participate in team meetings and patient services meetings as required
To have a thorough knowledge of all practice procedures
To work in accordance with written Standard Operating Procedures (SOPs)
Ability to work on own initiative, organising and prioritising own workload to meet deadlines
Support other departments when needed i.e. reception, help with telephone calls, complaints etc. when team leader is unavailable
Ensuring audits are completed within agreed time frames and provide administrative support where necessary
Point of contact for all IT issues within the practice i.e. printers not working, problems with phones, keyboards, laptops etc. resolving all in a satisfactory manner and time frame
Have a working knowledge of all software and hardware
Other Tasks
Duties may be varied from time to time under the direction of the Management team, dependant on current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Administration qualification
- Attendance on a coding course
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team
Desirable
- Using System one ( clincial database)
- Experience of working with in a Gp surgery
- Experience of handling confidential information and data
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Administration qualification
- Attendance on a coding course
Experience
Essential
- Customer Service Skills
- Experience of working in a busy & multi-functional team
Desirable
- Using System one ( clincial database)
- Experience of working with in a Gp surgery
- Experience of handling confidential information and data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
