Job summary
This is a position
working within the reception team answering incoming calls to the surgery and
dealing with reception related administration work. It will also involve working on the reception
desk and receiving patients and other visitors to the surgery and dealing with
their queries. You will be trained on all the relevant procedures for the
department.
Main duties of the job
Key Responsibilities will be
- Answering the telephone.
- Working on the front desk.
- Issuing prescriptions.
- Completing reception related administration
work.
About us
LAKESIDE HEALTHCARE is changing the face of primary
care provision in England. We are bold, adventurous and ambitious and
determined to thrive in uncertain times. We are the largest true partnership
in the NHS and operate from various sites across the East Midlands. We serve
the healthcare needs of over 170,000 patients across Northamptonshire,
Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to
be part of a large organisation that is changing the way primary care is
delivered today.
Living and breathing our values at
Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about
people: working together for our patients and our teams, our patients come
first in everything we do. We strive to ensure we connect and respond to all
needs with compassion, care and respect to improve the lives and wellbeing of
the communities we serve.
Teamwork & Quality: In all areas of our business we
network, collaborate and learn from our Patients, Stakeholders and each another
to ensure we are always striving to improve, making the right and best
decisions to provide the best service.
About the Team
The Patient Services teams are made up
of reception/prescription/secretary and administration. All of which are an integral part of the
running of the surgery.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting
and directing patients, ensuring the patient accesses the appropriate service
or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Job Responsibilities:
Administration
- To
have a thorough knowledge of all practice procedures.
- To
work in accordance with written protocols.
- To
carry out specific administrative tasks.
- Fax
and photocopying as requested.
Reception
- Receiving
patients and consulting with members of the practice team.
- Handing
completed repeat prescriptions to the patient and checking names and address.
- Be
able to cover all reception positions as necessary.
- Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and
clutter.
Appointments
Computer
- Registration
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have knowledge
of Practice area).
- Process
repeat prescription requests in accordance with practice guidelines.
Telephone
Other Tasks
- Clear
consulting rooms after surgeries of patient paperwork.
- Restocking
of consulting rooms of stationary.
- Ensure
building security having thorough knowledge of doors/windows/alarm.
- Duties may
be varied from time to time under the direction of the Practice Director/ Reception
Team Leader dependent on current and evolving practice workload and staffing
levels.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting
and directing patients, ensuring the patient accesses the appropriate service
or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone.
Job Responsibilities:
Administration
- To
have a thorough knowledge of all practice procedures.
- To
work in accordance with written protocols.
- To
carry out specific administrative tasks.
- Fax
and photocopying as requested.
Reception
- Receiving
patients and consulting with members of the practice team.
- Handing
completed repeat prescriptions to the patient and checking names and address.
- Be
able to cover all reception positions as necessary.
- Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and
clutter.
Appointments
Computer
- Registration
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records (have knowledge
of Practice area).
- Process
repeat prescription requests in accordance with practice guidelines.
Telephone
Other Tasks
- Clear
consulting rooms after surgeries of patient paperwork.
- Restocking
of consulting rooms of stationary.
- Ensure
building security having thorough knowledge of doors/windows/alarm.
- Duties may
be varied from time to time under the direction of the Practice Director/ Reception
Team Leader dependent on current and evolving practice workload and staffing
levels.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call center experience or equivalent.
Desirable
- Using System One (Clinical Database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call center experience or equivalent.
Desirable
- Using System One (Clinical Database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
