Care Coordinator - Primary Care Network

Lakeside Healthcare Group

The closing date is 03 July 2022

Job summary

An exciting opportunity has arisen to recruit a Care Coordinator within the St Neots Primary Care Network (SNPCN). Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

Please find below a link for further information on the Care Coordinator role

https://www.youtube.com/watch?v=l-2-UJTAPNI

The successful candidates must be available to work on a full-time basis with flexibility when required to work across the five sites within the PCN.

What we offer you (Benefits)

  • Generous holidays (additional long service entitlements)
  • NHS pension and long service recognition
  • NHS Discounts (Blue Light Card)
  • Career opportunities
  • Role specific training and ongoing development
  • Great team environment

Lakeside Healthcare is proud to be a Living Wage employer

Main duties of the job

You will work closely with the patient and their clinician to co-ordinate patient healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

You will:

  • Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice
  • Help people to manage their needs, answering their queries and supporting them to make appointments
  • Support people to take up education, training and/or employment, and to access appropriate benefits where eligible
  • Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation
  • Ensure that people have good quality information to help them make choices about their care
  • Explore and assist people to access personal health budgets where appropriate
  • Support the coordination and delivery of Multi Discipline Teams within PCNs
  • Support the management of referrals received through the NHS App to the practice and direct to the appropriate clinician or professional group

Essential Criteria

  • NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
  • Good level of education with GCSE Math and English Grade C or above (or equivalent)

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire, operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level. https://www.lakesidehealthcaregroup.co.uk/

About the Practice/Department/Team

St Neots PCN is a large, forward-thinking Primary Care Network compromising four practices across St Neots and Cambourne. We recognise the value that this role can bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

St Neots PCN consists of 4 practices Monkfield, St Neots Health Centre, Great Staughton Surgery and St Neots Lakeside. For more information on primary care network’s please visit https://www.england.nhs.uk/primary-care/primary-care-networks/

Job description

Job responsibilities

Primary Care Networks (PCN)

St Neots PCN is a large, forward-thinking Primary Care Network compromising five practices across St Neots and Cambourne. We recognise the value that this role can bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

Purpose of the role

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the Primary Care Network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification, this will include support digital referral management, for example from the NHS App.

What you will do

You will:

· Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

Help people to manage their needs, answering their queries and supporting them to make appointments, and ensure that people have good quality information to help them make choices about their care

· Bring together all of a person’s identified care and support needs and explore their options to meet these into a single personalised care and support plan, in line with personalised care service providers best practice.

· Proactively identify and work with a cohort of patients to support their personalised care requirements, using the available decision support aids. Support the coordination and delivery of Multi Discipline Teams within PCNs

· Personalised care service providers Support people to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing, including through use of the Patient Activation Measure

· Support people to take up training and employment, and to access appropriate benefits where eligible to support their health and wellbeing

· Support the management of referrals received through the NHS ‘App’ through to the practice and direct to the appropriate clinician or professional group

Person Specification

Qualifications

Essential

  • NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
  • Good level of education with GCSE Math and English Grade C or above, or equivalent.

Desirable

  • Safeguarding level 3 in Adults & Children & Young People

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

14 Huntingdon Street

St. Neots

Cambridgeshire

PE19 1BQ


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


For questions about the job, contact:

Date posted

13 June 2022

Pay scheme

Other

Salary

£20,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3007-22-9132

Job locations

14 Huntingdon Street

St. Neots

Cambridgeshire

PE19 1BQ


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