Job summary
An exciting opportunity has arisen
to recruit a General Practice Assistant (GPA) within the St Neots Primary
Care Network (SNPCN).
General Practice Assistant is an exciting new role introduced to
provide extra time, capacity and expertise to support patients in preparing
for, or in following-up, clinical conversations they have with clinicians. Working
closely with the GPs and other healthcare professionals across the PCN; the
post holder will support with undertaking basic clinical observations, supporting
wound and/or immunisation care and liaising with outside agencies enabling clinicians
to continue with consultations. The post also requires completion of
administration tasks for clinicians, such as coding patient records and
completing non-opinion forms on behalf of the health professionals for review,
and implementing and reviewing patient care plans.
The successful candidates must be
available to work on a full-time basis with flexibility when required to work
across the three sites within the PCN.
Main duties of the job
You will:
Preparing patients prior to going in to see the GP,
taking a brief history and basic clinical readings in readiness for the GP
appointment
Preparing, testing and reporting on patient samples
Helping
the GP liaise with outside agencies e.g. getting an on call doctor on the phone
to ask advice or arrange admission while the GP can continue with their
consultation(s)
Support
the GP with immunisations/wound care
Explaining treatment procedures to patients
Arranging appointments, referrals, tests and follow
up appointments of patients
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, Cambridgeshire and Peterborough, operating services for 4 Primary Care Networks across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level.
Our values
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the PCN
St Neots PCN is a forward-thinking network consisting of 3 practices; Lakeside St Neots (Eaton Socon and Cedar House), St Neots Health Centre and Great Staughton Surgery. For more information on primary care networks please visit https://www.england.nhs.uk/primary-care/primary-care-networks/ . Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.
Job description
Job responsibilities
JOB SUMMARY
Primary Care Networks (PCN) are a group of local General Practice
surgeries working in collaboration with one another to provide services to its
local communities and patient groups. Lakeside Healthcare Group is responsible
for 4 PCNs across 3 Localities and providing services to approximately 200,000
patients across these networks.
The post holder
will support the support smooth running of
clinics by performing routine tasks, both clinical and administrative, on
behalf of the GPs and other health practitioners within the surgery.
DUTIES & AREAS OF RESPONSIBILITY
Key Responsibilities
-
To work in a
patient-centred and holistic way, promoting an individuals well-being.
-
Preparing patients
prior to them seeing the GP or senior AHP; taking brief history and basic
clinical readings.
-
Prepare for,
obtain, test and report on, various patient samples.
-
Explaining
treatment procedures to patients
-
Support
implementation, monitoring and review of patient care plans.
-
Completing basic
(non-opinion) forms and core elements of some forms for GPs to approve and sign
e.g., Insurance, Mortgage, Benefit Agency forms etc.
-
Liaise with outside
agencies e.g., to ask for advice or arrange an admission, allowing the GP/AHP
to continue their medical consultation
-
Support the
GP/Health Practitioners with immunisation/wound care
-
Arranging
appointments, referrals, tests, and follow-up for patients
-
Sort clinical correspondence
and prioritising for the GP/AHP in terms of actions
-
Signpost any
additional actions to other suitable clinical services; internal and external.
-
Extraction of
coding requirements from clinical letters and adding to notes
-
Working with
clinical lead(s) on quality audits to support accurate coding of the patient
record.
Communications and Key
Working Relationships
- Participate and be an active member of the
clinical team.
- Communicate effectively with outside agencies
with confidence and sharing appropriate, relevant information to support
patient care
- Liaise, communicate effectively, and
collaborate with the patient services team to ensure smooth running and
transition of care.
- Communicate effectively and clearly with
patients, their families, and carers, recognising the need for alternative
methods of communication
- Utilising administrative skills appropriately
to converse with a range of stakeholders including through emails,
telephone calls and systems.
Knowledge
and Skills
- Post holder must hold a GP
Assistant certificate qualification or be willing to work towards this
- An understanding of infection
control measures; preparation of clinical environments
- Be aware of own professional
boundaries and what to do when these are reached
- A good understanding of how to
handle patient information and the importance of maintaining confidentiality
- Strong administrative skills and
competencies to fulfil tasks requirements such as coding, form completion
and auditing
- IT literate with confidence in
using GP systems and Microsoft office packages such as word, excel and
Outlook
Other
- Be willing to undertake ad hoc
travel to various locations to carry out duties of the post as required.
- To safeguard the health,
well-being, and safety of the patients we work with, some of whom maybe
classed as vulnerable people or adults at risk. In the event of a risk to
a Patient becoming apparent or if concerns arise about a vulnerable
persons welfare, to immediately report these concerns in line with the
appropriate policy and procedure
NB.
in addition to these responsibilities, employees are required to carry out such
other duties as may be reasonably required.
Lakeside Healthcare reserves the right to vary this job description from
time to time in line with business needs.
Job description
Job responsibilities
JOB SUMMARY
Primary Care Networks (PCN) are a group of local General Practice
surgeries working in collaboration with one another to provide services to its
local communities and patient groups. Lakeside Healthcare Group is responsible
for 4 PCNs across 3 Localities and providing services to approximately 200,000
patients across these networks.
The post holder
will support the support smooth running of
clinics by performing routine tasks, both clinical and administrative, on
behalf of the GPs and other health practitioners within the surgery.
DUTIES & AREAS OF RESPONSIBILITY
Key Responsibilities
-
To work in a
patient-centred and holistic way, promoting an individuals well-being.
-
Preparing patients
prior to them seeing the GP or senior AHP; taking brief history and basic
clinical readings.
-
Prepare for,
obtain, test and report on, various patient samples.
-
Explaining
treatment procedures to patients
-
Support
implementation, monitoring and review of patient care plans.
-
Completing basic
(non-opinion) forms and core elements of some forms for GPs to approve and sign
e.g., Insurance, Mortgage, Benefit Agency forms etc.
-
Liaise with outside
agencies e.g., to ask for advice or arrange an admission, allowing the GP/AHP
to continue their medical consultation
-
Support the
GP/Health Practitioners with immunisation/wound care
-
Arranging
appointments, referrals, tests, and follow-up for patients
-
Sort clinical correspondence
and prioritising for the GP/AHP in terms of actions
-
Signpost any
additional actions to other suitable clinical services; internal and external.
-
Extraction of
coding requirements from clinical letters and adding to notes
-
Working with
clinical lead(s) on quality audits to support accurate coding of the patient
record.
Communications and Key
Working Relationships
- Participate and be an active member of the
clinical team.
- Communicate effectively with outside agencies
with confidence and sharing appropriate, relevant information to support
patient care
- Liaise, communicate effectively, and
collaborate with the patient services team to ensure smooth running and
transition of care.
- Communicate effectively and clearly with
patients, their families, and carers, recognising the need for alternative
methods of communication
- Utilising administrative skills appropriately
to converse with a range of stakeholders including through emails,
telephone calls and systems.
Knowledge
and Skills
- Post holder must hold a GP
Assistant certificate qualification or be willing to work towards this
- An understanding of infection
control measures; preparation of clinical environments
- Be aware of own professional
boundaries and what to do when these are reached
- A good understanding of how to
handle patient information and the importance of maintaining confidentiality
- Strong administrative skills and
competencies to fulfil tasks requirements such as coding, form completion
and auditing
- IT literate with confidence in
using GP systems and Microsoft office packages such as word, excel and
Outlook
Other
- Be willing to undertake ad hoc
travel to various locations to carry out duties of the post as required.
- To safeguard the health,
well-being, and safety of the patients we work with, some of whom maybe
classed as vulnerable people or adults at risk. In the event of a risk to
a Patient becoming apparent or if concerns arise about a vulnerable
persons welfare, to immediately report these concerns in line with the
appropriate policy and procedure
NB.
in addition to these responsibilities, employees are required to carry out such
other duties as may be reasonably required.
Lakeside Healthcare reserves the right to vary this job description from
time to time in line with business needs.
Person Specification
Qualifications
Essential
- Educated to GCSE level in Maths / English, grade C or above (or equivalent).
Desirable
- General Practice Assistant Certificate, or willingness to work towards this.
- Qualified in Phlebotomy, ECG, Patient Health Checks, Blood Pressure Measuring.
- Basic First Aid knowledge.
Person Specification
Qualifications
Essential
- Educated to GCSE level in Maths / English, grade C or above (or equivalent).
Desirable
- General Practice Assistant Certificate, or willingness to work towards this.
- Qualified in Phlebotomy, ECG, Patient Health Checks, Blood Pressure Measuring.
- Basic First Aid knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
