Care Coordinator at a Primary Care Network

Lakeside Healthcare Group

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to recruit Care Coordinators within the South Peterborough Primary Care Network (SPPCN).

Care coordinators provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. Please find below a link for further information on the Care Coordinator role

https://www.youtube.com/watch?v=l-2-UJTAPNI

The successful candidates must be available to work on a full-time basis with flexibility when required to work across the five sites within the PCN.

What we offer you

Generous holidays, NHS pension and continuous service entitlements. Progression opportunities to other personalised care roles with the NHS and further training opportunities.

Main duties of the job

You will work closely with the patient and their clinician to co-ordinate patient healthcare and direct them to the appropriate service to ensure that they get the most suitable care.

You will:

  • Bring together all of a person’s identified care and support needs, and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice
  • Help people to manage their needs, answering their queries and supporting them to make appointments
  • Support people to take up education, training and/or employment, and to access appropriate benefits where eligible
  • Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation
  • Ensure that people have good quality information to help them make choices about their care
  • Explore and assist people to access personal health budgets where appropriate
  • Support the coordination and delivery of Multi Discipline Teams within PCNs
  • Support the management of referrals received through the NHS App to the practice and direct to the appropriate clinician or professional group

Essential Criteria

  • NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
  • Good level of education with GCSE Math and English Grade C or above (or equivalent)

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire, operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level. https://www.lakesidehealthcaregroup.co.uk/

About the Practice/Department/Team

South Peterborough Primary Care Network is a large, forward-thinking Primary Care Network compromising five practices across South Peterborough. We recognise the value that these roles will bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

South Peterborough PCN is made up of five practices New Queen Street, Yaxley, Wansford, Old Fletton and Oundle. For more information on primary care network’s please visit https://www.england.nhs.uk/primary-care/primary-care-networks/

Job description

Job responsibilities

Job Summary

Care coordinators provide extra time, capacity and expertise to support patients inpreparing for or in following-up clinical conversations they have with primary careprofessionals. They will work closely with the GPs and other primary care professionalswithin the PCN to identify and manage a caseload of identified patients, making sure thatappropriate support is made available to them and their carers, and ensuring that theirchanging needs are addressed. They focus delivery of the comprehensive model to reflectlocal priorities, health inequalities or population health management risk stratification,this will include support digital referral management, for example from the NHS App.

Key responsibilities and tasks

You will:

Proactively identify and work with a cohort of people to support their personalisedcare requirements, using the available decision support aids

Bring together all of a persons identified care and support needs, and explore theiroptions to meet these into a single personalised care and support plan, in line withPCSP best practice

Help people to manage their needs, answering their queries and supporting them tomake appointments

Support people to take up training and employment, and to access appropriatebenefits where eligible

Raise awareness of shared decision making and decision support tools, and assistpeople to be more prepared to have a shared decision making conversation

Ensure that people have good quality information to help them make choices abouttheir care

Support people to understand their level of knowledge, skills and confidence (their

Activation level) when engaging with their health and wellbeing, including throughuse of the Patient Activation Measure

Assist people to access self-management education courses, peer support orinterventions that support them in their health and wellbeing

Explore and assist people to access personal health budgets where appropriate

Provide coordination and navigation for people and their carers across health andcare services, alongside working closely with social prescribing link workers, healthand wellbeing coaches and other primary care roles

Support the coordination and delivery of Multi Discipline Teams within PCNs

Support the management of referrals received through the NHS App to the practice anddirect to the appropriate clinician or professional group

Training requirements:

The Personalised Care Institute will set out what training is available and expected forCare Coordinators.

Person Specification

Qualifications

Essential

  • NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
  • Good level of education with GCSE Math and English Grade C or above (or equivalent)

Desirable

  • Safeguarding level 3 in Adults & Children & Young People

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Landsdowne Road

Yaxley

Peterborough

PE7 3JL


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


For questions about the job, contact:

Date posted

29 April 2022

Pay scheme

Other

Salary

£20,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3007-22-3273

Job locations

Landsdowne Road

Yaxley

Peterborough

PE7 3JL


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