Patient Services - Receptionist
Lakeside Healthcare Group
This job is now closed
Job summary
Working as a receptionist at Lakeside is unlike any other reception role. This is because we genuinely care about each and every one of our patients wellbeing and we make sure we take the time to really listen.
Our Reception team is just that- A TEAM we work and support one another each and every day; to get the job done and to the very best of our ability. We know that it can be a tough day handling patient calls and queries but we do this with empathy, compassion and sensitivity.
Main duties of the job
No 2 days are the same and this role is very varied, but the core role is to;
- Assist and direct patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Process appointment requests from patients advising of suitable availability through the online booking system (SystmOne).
- Receive and make telephone calls as required to ensure the right services are allocated to the patient.
- Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
- Prepare sick notes for GPs and other general administrative duties.
- Registration of new patients computer data entry and medical records.
- Ensure building security (key holder).
We are looking for somebody with;
- Excellent interpersonal, verbal and written communication skills.
- Great personal core values of care and respect.
- The ability to use your initiative.
- Team player.
- Flexibility in attitude and to support the team core hours.
- The ability to work as part of an integrated and multi-skilled team.
- Good telephone manner, even when under pressure.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
About the Practice/Department/Team
Lakeside Stamford has 2 practices; our Sheepmarket surgery in Ryhall Road and St. Marys surgery on Wharf road. We have one of the largest practices across Lakeside Healthcare serving a population of over 31,000 local patients. This role will work across both surgeries.
Please note; As a CQC regulated provider of healthcare, from 1 April 2022 we will be required to ensure that all of our workforce have had both first and second COVID-19 vaccinations (unless you can provide an exemption status certificate or similar). Therefore, if successful at interview, you will be asked to provide evidence of your vaccination status prior to commencing with us.
Date posted
07 January 2022
Pay scheme
Other
Salary
£9.50 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A3007-22-3095
Job locations
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Employer details
Employer name
Lakeside Healthcare Group
Address
Ryhall Road
Stamford
Lincolnshire
PE9 1YA
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
For questions about the job, contact:
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