Patient Services - Receptionist

Lakeside Healthcare Group


This job is now closed

Job summary

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you!

Main duties of the job

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way. Duties include:

  • Processing appointment requests from patients for on the day and future appointments
  • Receive and make telephone calls as required.
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Registration of new patients – computer data entry and medical records
  • Front desk duties.
  • Administration duties.
  • Process digital platform submissions.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

About the Practice/Department/Team

Lakeside Stamford is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community.

Job description

Job responsibilities

Job Summary:

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:


• To have a thorough knowledge of all practice procedures

• To work in accordance with written protocols

• To carry out specific administrative tasks

• Process outgoing mail

• Filing post in medical records

• Fax and photocopying as requested


• Receiving patients and consulting with members of the practice team

• Handing completed repeat prescriptions to the patient and checking names and address

• Be able to cover all reception positions as necessary

• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter


• Process appointment requests from patients for on the day and future appointments by telephone and in person

• Deal with visit requests


• Registration of new patients – computer data entry and medical records

• Process patients change of address – computer data and medical records (have knowledge of Practice area

• Process repeat prescription requests in accordance with practice guidelines


• Have working knowledge of the telephone system

Other Tasks

• Clear consulting rooms after surgeries of patient paperwork

• Restocking of consulting rooms of stationary

• Ensure building security – having thorough knowledge of doors/windows/alarm

• Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.

Person Specification



  • Good standard of education


  • Customer Service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group


Lakeside Healthcare

Ryhall Road




Employer's website (Opens in a new tab)

For questions about the job, contact:

Date posted

04 May 2022

Pay scheme



£19,358.08 a year



Working pattern


Reference number


Job locations

Lakeside Healthcare

Ryhall Road




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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.