Patient Services - Receptionist

Lakeside Healthcare Group

The closing date is 03 July 2022

Job summary

We are looking for an enthusiastic, customer-focused colleague to join our practice reception team in Oundle. Providing patient-facing support, you will help patients access and navigate our services, ensuring that they are seen by the right clinician at the right time.

Great communication skills, effective teamwork and a flexible approach are essential for this rewarding role.

What we offer you (Benefits)

· Generous holidays (additional long service entitlements)

· NHS pension and continuous service entitlements

· NHS Discounts (Blue light card)

· Development opportunities

· Great team environment

· Lakeside Healthcare is proud to be a Living Wage employer

Main duties of the job

To play a key role in the delivery of reception services by careful and appropriate self-management, innovative planning and sound judgement. To play a key role in the continued development of the Practice, working closely with the Practice team in implementing systems aligned to the practice’s values and purpose.

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

About the Practice/Department/Team

Joining our team here at Oundle surgery presents an opportunity to be part of a great team and organisation that is changing the way care is delivered to our patients. We are a practice with a population of 11,000 patients. It is a very fast paced working environment and this makes it an exciting and rewarding place to work.

Job description

Job responsibilities

Job Summary:

To play a key role in the delivery of reception services by careful and appropriate self-management, innovative planning and sound judgement.

To play a key role in the continued development of the Practice, working closely with the Practice team in implementing systems aligned to the practice’s values and purpose.

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

KEY RESPONSIBILITIES:

Reception Services

  • To maintain an effective and efficient reception service via telephone, face to face contact and written communication in all aspects of this role based around service requirements.
  • Maintenance of the Practice’s clinical database by the inputting of quality data.
  • To use initiative and judgement in ensuring the best service is provided and received.
  • To be competent in the use of and basic maintenance of the reception office equipment.
  • To demonstrate effective communication skills when dealing with all internal and external departments & individuals.

Housekeeping

  • To ensure the reception area and waiting areas are tidy, notice-boards and leaflet dispensers tidy and free from obstructions and clutter, ensuring area is safe for use by patients and staff.
  • Responsibility for the opening and closing of the premises.

Administration

  • To contribute to the accurate and effective management of patient records, in all aspects of their receipt and conversion to the Practices requirements.
  • To have a consistent appreciation of team members movements and commitments on a daily basis.
  • To take and forward messages accurately as required

Appointments

  • Process appointment requests from patients for on the day and future appointments by telephone and in person

Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Glapthorn Road

Oundle

Peterborough

PE8 4JA


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


For questions about the job, contact:

Date posted

14 June 2022

Pay scheme

Other

Salary

£9.90 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3007-22-0933

Job locations

Glapthorn Road

Oundle

Peterborough

PE8 4JA


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Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.