Job summary
We
are looking for an enthusiastic, customer-focused colleague to join our
practice reception team in Oundle.
Providing patient-facing support, you will help patients access and
navigate our services, ensuring that they are seen by the right clinician at
the right time.
Great communication skills, effective teamwork and a
flexible approach are essential for this rewarding role.
What we offer you (Benefits)
·
Generous holidays (additional long service
entitlements)
·
NHS pension and continuous service entitlements
·
NHS Discounts (Blue light card)
·
Development opportunities
·
Great team environment
·
Lakeside Healthcare is proud to be a Living Wage
employer
Main duties of the job
To
play a key role in the delivery of reception services by careful and
appropriate self-management, innovative planning and sound judgement. To play a
key role in the continued development of the Practice, working closely with the
Practice team in implementing systems aligned to the practice’s values and
purpose.
Facilitate effective communication when
receiving, assisting and directing patients, ensuring the patient accesses the
appropriate service or healthcare professional in a courteous, efficient and
effective way. Provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
About us
LAKESIDE HEALTHCARE is changing the face
of primary care provision in England. We are bold, adventurous and ambitious
and determined to thrive in uncertain times. We are the largest ‘true’
partnership in the NHS and operate from various sites across the East
Midlands. We serve the healthcare needs of over 170,000 patients across
Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team
presents an opportunity to be part of a large organisation that is changing
the way primary care is delivered today.
About the
Practice/Department/Team
Joining
our team here at Oundle surgery presents an opportunity to be part of a great
team and organisation that is changing the way care is delivered to our
patients. We are a practice with a population of 11,000 patients. It is a
very fast paced working environment and this makes it an exciting and
rewarding place to work.
Job description
Job responsibilities
Job Summary:
To play a key role in the delivery of reception services by careful and appropriate self-management, innovative planning and sound judgement.
To play a key role in the continued development of the Practice, working closely with the Practice team in implementing systems aligned to the practice’s values and purpose.
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
KEY RESPONSIBILITIES:
Reception Services
- To maintain an effective and efficient reception service via telephone, face to face contact and written communication in all aspects of this role based around service requirements.
- Maintenance of the Practice’s clinical database by the inputting of quality data.
- To use initiative and judgement in ensuring the best service is provided and received.
- To be competent in the use of and basic maintenance of the reception office equipment.
- To demonstrate effective communication skills when dealing with all internal and external departments & individuals.
Housekeeping
- To ensure the reception area and waiting areas are tidy, notice-boards and leaflet dispensers tidy and free from obstructions and clutter, ensuring area is safe for use by patients and staff.
- Responsibility for the opening and closing of the premises.
Administration
- To contribute to the accurate and effective management of patient records, in all aspects of their receipt and conversion to the Practices requirements.
- To have a consistent appreciation of team members movements and commitments on a daily basis.
- To take and forward messages accurately as required
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person
Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
Job Summary:
To play a key role in the delivery of reception services by careful and appropriate self-management, innovative planning and sound judgement.
To play a key role in the continued development of the Practice, working closely with the Practice team in implementing systems aligned to the practice’s values and purpose.
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
KEY RESPONSIBILITIES:
Reception Services
- To maintain an effective and efficient reception service via telephone, face to face contact and written communication in all aspects of this role based around service requirements.
- Maintenance of the Practice’s clinical database by the inputting of quality data.
- To use initiative and judgement in ensuring the best service is provided and received.
- To be competent in the use of and basic maintenance of the reception office equipment.
- To demonstrate effective communication skills when dealing with all internal and external departments & individuals.
Housekeeping
- To ensure the reception area and waiting areas are tidy, notice-boards and leaflet dispensers tidy and free from obstructions and clutter, ensuring area is safe for use by patients and staff.
- Responsibility for the opening and closing of the premises.
Administration
- To contribute to the accurate and effective management of patient records, in all aspects of their receipt and conversion to the Practices requirements.
- To have a consistent appreciation of team members movements and commitments on a daily basis.
- To take and forward messages accurately as required
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person
Duties may be varied from time to time under the direction of the Practice Manager dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- Customer Service qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
