Patient Services - Secretary

Lakeside Healthcare Group

Information:

This job is now closed

Job summary

Do you have excellent communication skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention to detail?

If you answered yes to any of these questions, we would like to hear from you!

We are looking to recruit a full time Secretary to join our team across Lakeside Corby. Our core hours of the business are Monday – Friday 8am-6.30pm.

We are looking for an enthusiastic, committed and experienced secretary who can provide effective and efficient secretarial and administrative support to teams of healthcare professionals. The post holder will work as part of a dynamic team and be an excellent communicator, organised and able to work well under pressure.

Main duties of the job

To provide secretarial support services across Lakeside Surgery sites and to help ensure that adequate cover is provided, in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Essential Criteria

Excellent verbal and written skills are an essential requirement, as well as a professional telephone manner and a flexible approach to work. Knowledge of SystmOne and Lexacom would be desirable although full training will be provided.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Please note; As a CQC regulated provider of healthcare, from 1 April 2022 we will be required to ensure that all of our workforce have had both first and second COVID-19 vaccinations (unless you can provide an exemption status certificate or similar). Therefore, if successful at interview, you will be asked to provide evidence of your vaccination status prior to commencing with us.

Job description

Job responsibilities

Job Summary:

To provide secretarial support services across Lakeside Surgery sites and to help ensure that adequate cover is provided, in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance with written protocols
  • Time management and prioritising workload
  • Typing of referral letters, general letters to patients and hospitals and medical reports
  • Taking minutes
  • Booking appointments on Choose and Book system and attaching referral letters electronically
  • Fax and photocopying as requested
  • General housekeeping of the department

Additional Tasks:

· Duties may be varied from time to time under the direction of the Management team, dependant on current and evolving practice workload and staffing levels

· This job description is not exhaustive and may be adjusted periodically after review and consultation

· You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

This is a description of the job as it is presently constituted. It is the practice of Lakeside Healthcare group to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with you.

This job description is supported by annual objectives and performance standards via an annual appraisal to provide an indication of the level of performance expected from the role.

Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


For help with your application, contact:

Date posted

06 January 2022

Pay scheme

Other

Salary

£18,575.94 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3007-22-0612

Job locations

Cottingham Road

Corby

Northamptonshire

NN17 2UR


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Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.