Chief Executive Officer

Job description

Job responsibilities

Job Purpose

The Chief Executive Officer (CEO) will play a pivotal role in the Practices leadership team. They will provide vision, professional leadership, and strategic direction to achieve the Practices aims and improvements in quality, efficiency, and effectiveness.

The CEO reports directly to the Partners. They will be the lead expert responsible for delivery of the NHS contract and the Partners strategic plan, leading the use and adoption of new digital technologies where applicable, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. They will be responsible for the overall management of the company, including its performance, strategy and culture. They will be able to work collaboratively with multi-professional clinical teams and administrative teams across both sites and with wider system partners.

Corporate Leadership and Responsibilities-

• As a member of the Partners Board and senior management team, contribute to the strategic and operational agenda, with a key role in the shaping of clinical and corporate services to improve population health outcomes, reduce health inequalities and meet the priorities of the Practice.

• Work collaboratively with colleagues to drive delivery and improvement.

• Actively contribute to the leadership of the Partnership, continually seeking to improve the safety, quality, sustainability, and efficiency of services, to support the provision of excellent patient care.

• Provide necessary, accurate and timely information to the Partners to assist their decision making concerning the finances and relevant investment decisions across the Practice.

• Ensure the Practices legal and statutory obligations are fulfilled in line with governance requirements (i.e. CQC, GDPR).

• Create and maintain positive relationships with Partners, staff and external stakeholders to promote the Practice and its services, encourage collaboration where appropriate.

• Work with other practice colleagues to develop the Practices reputation as a good employer, enhancing performance along with effective resource and skill utilisation.

• Maintain own professional and personal development.

1. Strategic management and planning-

• Keep abreast of current affairs and identify potential threats and opportunities.

• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

• Monitor and evaluate performance of the practice team against objectives; identify and manage change.

• Develop and maintain effective communication both within the practice and with relevant outside agencies.

• Prepare and annually update the practice development plan, oversee the implementation of the aims and objectives.

• Produce and implement the practice digital strategy.

• Assess and evaluate accommodation requirements and manage development and expansion plans.

• Along with the PCN representative partner represent the practice in all Primary Care Network (PCN) Matters.

• Provide input and attend any meetings as necessary with the ICB.

• Assist partners in appointing salaried GPs and partners to the practice.

• Prepare and lead the Partners Away Day in conjunction with the Lead Executive Partner.

1. Financial Management-

Working closely with the Accounts Manager, delegating where appropriate will:

• Manage practice budgets and seek to maximise income.

• Through negotiation with the ICB and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources.

• Understand and report on the financial implications of contract and legislation changes.

• Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant.

• Monitor cash-flow, prepare regular forecasts and reports to the partners.

• Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.

• Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

• Manage partners drawings.

• Manage and monitor PAYE for practice staff and maintain appropriate records.

• Manage contributions to the practice pension scheme(s) and maintain appropriate records.

• Manage appropriate systems for handling and recording of cash and cheques and petty cash.

1. Human Resources-

Working closely with the Practice Manager and delegating where appropriate will:

• Oversee the recruitment and retention of staff and provide a general personnel management service.

• Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

• Manage staffing levels within target budgets.

• Develop and implement effective staff appraisal and monitoring systems.

• Support and mentor staff, both as individuals and as team members.

• Implement effective systems for the resolution of disputes and grievances.

• Keep abreast of changes in employment legislation.

• Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).

1. Organisational-

Working closely with the Operations Manager and delegating where appropriate will:

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

• Develop Practice protocols and procedures, review and update as required.

• Manage the procurement of practice equipment, supplies and services within target budgets.

• Develop and review Health & Safety policies and procedures and keep abreast of current legislation.

• Arrange appropriate insurance cover.

• Ensure that the Practice has adequate disaster recovery procedures in place.

1. CQC

Ensure that-

• The Practices CQC registration is kept up to date.

• Changes to the partnership are notified to CQC as well as the Area Team NHS England through the registered manager.

• Documentation procedures and policies are kept up to date and disseminated to Heads of Department as required.

• Ensure through Heads of Department that all staff are aware of and implement policies and procedures.

• Practice staff are briefed on what to expect at a CQC inspection.

1. Dispensary Services-

Working closely with the Lead Partner for Dispensary, the Clinical Pharmacist and the Dispensary Manager, delegating where appropriate:

• Establish and support the Wholesale operations of FMP.

• Perform analysis of drug spend opportunities.

• Monitor variances from invoices related to purchases and credits.

• Analyse workflows, organisational design, and the impact of technology and automation to develop new systems for automation and improved efficiency within all aspects of the dispensary.

• Meet with the ICB Prescribing Lead to identify opportunities to switch medicines to save money, but to also challenge what is best for the patient.

• Ensure all DSQS and QIPP submissions are completed on time and to a good standard to ensure full payment for the incentive.

1. Information Governance and Information Technology-

Working closely with the IT supplier commissioned by the ICB (presently Arden & Gem), the Data Protection Officer (DPO), the IT and Facilities Lead, Caldicott Guardian and the Practice and Operations Manager and delegating where appropriate, will:

• Evaluate and plan practice IT implementation and modernisation.

• Keep abreast of the latest development in primary care IT including DoH initiatives such as EPRs and disease coding, and regularly update the practice management team.

• Set targets and monitoring standards for data entry and data collection.

• Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place..

• Liaise with the IT providers commissioned by the ICB regarding systems procurement, IT funding and national IT development programmes.

• Ensure that the practices website is properly and accurately maintained with the providers (Footfall) and that the NHS choices website is kept up to date and that any patient comments are acknowledged.

• Ensure compliance with Data Protection legislation and the practice is correctly registered with the Information Commissioner.

• As the SIRO ensure IG Governance for the practice is kept up to date using the Data Security Protection Toolkit and is resubmitted annually.

• Ensure that all Caldicott Principles are adhered to by all staff and report any information incidents to the DPO.

• Ensure that all staff are aware of confidentiality around patients records and sensitivity of data.

1. Health and Safety-

Working closely with Croners Simplify, Peninsula Business Safe, the Facilities Lead and Practice and Operations Manager and delegating where appropriate:

• Ensure job holders across the practice adhere to their individual responsibilities for infection control and H&S, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

• Keep up to date with knowledge of H&S and infection control statutory and good practice guidelines and ensure implementation across the business.

• Make effective use of training to update knowledge and skills, and initiate and manage the training of others.

• Use appropriate infection control procedures; maintain work areas in a tidy and safe way which are free form hazards. Take remedial action where needed.

• Actively identify, report and correct H&S hazards and infection hazards immediately when recognised.

1. Equality and Diversity-

Working closely with the Operations and Practice Manager, delegating where appropriate the CEO will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Experience

Essential

• Demonstrable experience of leading an organisation
• Demonstrable experience of leading significant programmes of work, digital/change initiatives, and innovation, in partnership with a range of stakeholders.
• Experience of building and developing high performance teams.
• Experience in governance arrangements and procurement protocols.
• Proven track record in the development and delivery of strategies and projects, aligned with business requirements.
• Experience of data analysis/audit work, producing reports and presenting findings.
• Experience of risk management.

Desirable

• Experience of working within healthcare setting

Qualifications

Essential

• Educated to Degree level qualification or equivalent that demonstrates analytical knowledge and ability
• Evidence of on-going personal and professional development.

Desirable

• Educated to Masters level qualification or equivalent post-graduate qualification or equivalent experience that demonstrates Leadership, Management, Financial or Business Administration knowledge and ability.

Skills and Knowledge

Essential

• Highly developed leadership, negotiation and influencing skills, with the ability to motivate, challenge and engage individuals and teams.
• Ability to lead complex and sometimes contentious change and transformations.
• Committed to promoting and maintaining openness, inclusiveness and the highest of professional standards.
• A commitment to organisational excellence.
• Effective at improving operational performance through fit for purpose processes and holding people account for delivery.

Desirable

• An understanding of Health Inequalities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fakenham Medical Practice

Address

Meditrina House

Trinity Road

Fakenham

Norfolk

NR21 8SY

Employer's website

https://fakenham-medical-practice.nhs.uk/ (Opens in a new tab)