Job responsibilities
Job
Summary:
Working collaboratively with the Partnership and existing
Management Team to provide overall leadership and management skills to enable
the practice to meet its agreed aims and objectives. Bringing energy to our
staffing and patient experience and helping to create a profitable, efficient,
safe and effective practice.
Job
Responsibilities:
Strategic management and
planning working closely with the Partners
& Management Team: -
Prepare and annually update the practice
business development plan, driving forward the implementation of its aims and
objectives.
Monitor and evaluate performance of the
practice team against objectives; identify and manage positive change.
Develop and maintain effective communication
both within the practice and with relevant outside agencies.
Ensure CQC compliance alongside the CQC
Registered Manager & Partners.
Ensure the business continuity plan &
disaster recovery procedures are continually operational.
Co-ordinate meetings, including the preparation
of agendas, minutes and action points to drive change.
Develop Practice protocols and for
administrative procedures. Review and update as required.
Overall responsibility for management email.
Ensure Partnership Agreement remains up to
date.
Human Resources (HR) working with the Partners to:
Manage & oversee the recruitment and
retention of all staff and provide a general personnel & team management/HR
service to all staff.
Ensure that all members of staff are legally
and gainfully employed.
Overall line management of practice staff as per
practice organogram.
Monitor skill-mix, staff efficiency and
deployment of staff.
Manage staffing levels within target budgets.
Oversee staff payroll, including pensions, in
collaboration with finance manager.
Oversee staff induction and staff training
and ensure that all staff are adequately trained to fulfil their role.
Ensure all staff follow and adhere to
policies, standards and guidelines.
Oversee all staff rotas, annual leave systems
and study leave systems.
Develop & implement effective staff
absence monitoring systems, back to work interviews & staff support
procedures.
Develop and implement effective staff
appraisal, personal development plans (PDP) and monitoring systems.
Support and mentor staff, both as individuals
and as teams to maximise staff morale and efficiency.
Implement effective systems for the
resolution of disputes and grievances.
Keep abreast of changes in employment
legislation.
Ensure up-to-date HR documentation &
systems (including job descriptions, employment contracts and employment
policies & procedures).
Ensure contractual reporting systems
including the NHS Workforce Survey.
Use technology appropriately to support HR
systems and maximise efficiency.
Arrange appropriate indemnity and locum
insurance cover.
Liaise with partners on staff development
& staff social events.
Take overall responsibility for the
management and resolution of all significant events & complaints.
Financial Management - working
closely with the Finance Manager
Strategic oversight and understanding of the
Practice Finances in order to drive change.
Understanding of the practice accounts,
current income streams (NHS & Private) & expenditure.
Keep abreast of contract and legislation
changes and new funding opportunities.
Health & Safety &
Facilities Management working closely with Governance
Lead and Partners
Maintaining an up-to-date knowledge of health
and safety.
Keep abreast of current legislation.
Making effective use of training to update knowledge
and skills.
Oversight of staff adherence to their
individual responsibilities for infection control and health and safety, using
a system of observation, risk assessment, audit and check, hazard
identification, questioning, reporting and risk management.
Comply with appropriate standards for
safeguarding of adults and children in General Practice.
Responsibility for identifying all
operational/site related Health & Safety risks and completing risk
assessments and ensuring compliance.
Correcting all health and safety hazards and infection hazards immediately
when recognised and reporting appropriately.
Estates:
Develop an estates strategy and management
structure for the running of the site.
Confidentiality:
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and other
healthcare workers. They may also have access to information relating to the
practice as a business organisation. All such information from any source is to
be regarded as strictly confidential.
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Equality and Diversity:
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings,
priorities and rights.
Personal/Professional
Development:
The post-holder will participate in any training
programme implemented by the practice as part of this employment, with such
training to include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development including mandatory training.
Taking responsibility for own development,
learning and performance. Demonstrating skills and activities to others who are
undertaking similar work.
Quality:
The post-holder will strive to maintain quality within
the practice, and will:
Alert other team members to issues of quality
and risk.
Assess own performance and take
accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs.
Effectively manage own time, workload and
resources.
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate effectively with other team
members.
Communicate effectively with patients and
carers.
Recognize peoples needs for alternative
methods of communication and respond accordingly.
Contribution to the
Implementation of Services:
The post-holder will:-
Apply practice policies, standards and
guidance.
Participate in audit where appropriate.
