Receptionist

Firs House Surgery

This job is now closed

Job summary

Firs House Surgery is looking to recruit a receptionist, covering 28 hours per week, to join our friendly and hard-working team. The successful candidate will be based at both the main surgery in Histon and branch surgery on Telegraph Street, Cottenham. We are looking for the successful candidate to work the following hours:

Monday 8am 6pm,

Tuesday 8am 1pm,

Thursday 2pm 6pm,

Friday 8am 6pm.

The successful person will be given full training in all aspects of the job.

You will be responsible to the Reception Manager.

Main duties of the job

The Reception team are the backbone of the surgery, being the crucial link between the doctors, staff and patients. You will be working as part of the wider practice team acting as a focal point of communication between the GPs, Managers and other members of the Primary Health Care Team. The person we are looking for should be confident, discreet, organised, conscientious, able to use their initiative and computer literate.

About us

Firs House Surgery has over 12,500 patients covering a wide catchment area. Clinical staff include GPs, GP Registrars, Nurses, Health Care Assistants and Phlebotomists. Non-clinical staff include Managers, Secretaries and Administrators and the Reception/Administration team. We are also working closely with our PCN colleagues.

We are forward thinking and pro-active, always aiming to maintain the highest standards of practice to deliver excellent care to our patients, as well as protecting the safety and well-being of staff. All departments work together to achieve our aims and mutual support is a key aspect of our ethos.

As GP practices is continually evolving, we adapt quickly to new ways of doing things and embrace improvements to practice and technology as they become available.

Date posted

14 June 2023

Pay scheme

Other

Salary

£10.75 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3000-23-0001

Job locations

Station Road

Histon

Cambridge

CB24 9NP

Doctors Surgery

42 Telegraph Street

Cottenham

Cambridge

CB24 8QU

Job description

Job responsibilities

Reception duties include the following:

1. Attend to patients at the reception desk, deal with their enquiries, book appointments with a variety of different clinicians.

2. Answer the telephone and deal with all enquiries.

3. Provide information and help to doctors, nurses, patients and colleagues.

Clerical duties will include the following:

1. Sorting and actioning a variety of day to day correspondence.

2. Using our medical computer system for a variety of tasks, e.g. making and cancelling appointments, adding patient details, processing repeat prescription requests and updating the database.

3. Invite patients to attend the surgery for specific tests/procedures, ensuring quality of care targets are met.

4. Extracting and accurate filing of medical records, letters and reports.

5.Summarising paper medical records onto the practice computer system.

6.Taking messages, making telephone calls for hospital appointments, obtaining test results etc.

7.Assisting with a variety of administration and tasks as and when required.

The list of duties as outlined is not intended to be exhaustive, but indicates the main responsibilities.

Other information:

Punctuality is essential; all staff must arrive and start work on time. Clothing must be of smart appearance. A staff handbook will provided which outlines requirements in more detail.

All staff are required to attend and/or carry out on-line essential training as instructed by the Practice Manager i.e. Fire & Safety, Health & Safety, Safeguarding Children, Information Governance, Resuscitation.

This post requires a keen, enthusiastic, flexible and friendly person who has the ability to adapt to a variety of duties and who is willing to take on any tasks that may be required to ensure the smooth running of our Surgery.

If you are employed after 1st January 2022 and you are a current patient at Firs House you will be asked to re-register at another practice whilst working at this surgery.