Primary Care Network (PCN) Manager

Firs House Surgery


This job is now closed

Job summary

You will work closely with the PCN Clinical Directors, PCN board and PCN Lead Practice providing strategic, organisational and project support to coordinate the development and delivery of new and existing services. This includes building on current primary care provision and working proactively with the wider network to ensure we can offer our local population sustainable, proactive, personalised, coordinated and more integrated health and care.

You will be engaging stakeholders across different organisations and disciplines, coordinating work-streams, projects, tasks and events, and collating/monitoring risks and issues and suits someone with a strong healthcare management background. You will coordinate the successful achievement of all PCN contractual requirements around health performance indicators and promote good practice and equality of care across all practices.

Main duties of the job

We are looking for a Primary Care Network Manager to work across Cambridge Northern Villages and Cambridge City Primary Care Networks. This would suit a candidate with preferably healthcare management background.

  • Supporting the PCN Board, PCN Clinical Director, and Lead Practice to ensure the smooth running of the Network including contributing to strategic and operational planning processes
  • Coordinate the delivery of PCN services and other projects arising on behalf of the Network.
  • Ensure that ways of working, processes, and technologies are in place to support efficient and effective delivery & recording of contractual requirements across the PCN.
  • Responsibility for the production of performance and quality reports within the Network.
  • Support processes around recruitment, induction, appraisals and training of new PCN staff.
  • Oversee the management and administration of PCN meetings.
  • Ensure the PCN's compliance with relevant legislation and professional information management standards

About us

Cambridge North Villages PCN provides patient care to just under 48,000 patients and comprises the following practices: Firs House Surgery, Willingham Medical Practice, Waterbeach Surgery, Over Surgery, Milton Surgery, Maple Surgery, Cottenham Surgery and Swavesey Surgery.

Cambridge City PCN provides patient care to just over 50,000 patients and comprises the following practices: East Barnwell Health Centre, Arbury Road Surgery, Nuffield Road Medical Centre, York Street Medical Practice, Bottisham Medical Practice, Cambridge Access Surgery.

Job description

Job responsibilities

Job responsibilities


  • Ensure that sound financial controls are consistently in place and followed.
  • Lead the budgeting and monitoring process each year, also contributing to the longer term strategic planning.
  • Work with the nominated payee to monitor income and expenditure.
  • Present basic financial plans, monitoring information and reporting to the PCN as required.


  • Support recruitment, induction and training of new PCN staff for services and projects.
  • Provide HR Management of PCN staff, including managing appraisals and Personal Development Plans.


  • Be the first point of contact for Practice Managers with regard to delivery of PCN projects and schemes.
  • Manage contractual requirements on behalf of the PCNs.
  • Co-ordinate intra-practice communications and relationships within the PCNs.
  • Liaise with other healthcare organisations for specific programmes
  • Take an active role in the development and embedding of the culture, values and reputation of the PCNs as providers of high quality services.
  • Take notes of meetings and circulate in a timely manner.

  • Communicate effectively with all colleagues and network practice staff.
    • Communicate effectively with patients and carers.
    • Recognize peoples needs for alternative methods of communication and respond accordingly.
    • Apply professional standards.

    Education and Training

    • Maintain an up-to-date record of training needs assessment across the network and ensuring the provision of appropriate courses and training programmes

    Data and Systems

    • Collect baseline data, measuring the progress and assessing the effectiveness of all PCN projects and services.


    In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

    In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practices as business organisations. All such information from any source is to be regarded as strictly confidential.

    Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with local policies and procedures relating to confidentiality and the protection of personal and sensitive data.

    Health & safety

    The postholder will take responsibility for their own and others health, safety and security. This will include (but will not be limited to):

    • Using personal security systems within the workplace as provided.
    • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
    • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
    • Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised.

    Equality and diversity

    The postholder will support the equality, diversity and rights of patients, carers and colleagues, to include:

    • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
    • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
    • Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings, priorities and rights.

    Personal/professional development

    The postholder will participate in any training programme implemented by the PCNs as part of this employment, such training to include:

    • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
    • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

    Person Specification



    • Clear evidence of achievement against targets in a relevant environment
    • Experience of implementing change in a relevant setting


    • Demonstrable experience of managing Primary Care teams within general practice.
    • Knowledge of General Medical Services
    • Clear evidence of managing financial accounts procedures and budget control
    • Experience in managing records and data protection issues



    • Educated to good academic standard or demonstrate equivalent practical experience for the post


    • Hold a management qualification appropriate to the post.
    • AMSPAR or Management qualification
    • Successfully completed or working towards completion of management training pertinent to the post

    Knowledge and Skills


    • Strategic oversight - ability to think strategically; plan, organise and co-ordinate work effectively under their own initiative
    • Ability to interpret, understand and analyse financial information
    • Ability to plan and manage multiple workload priorities and meet deadlines
    • Effective time management and skills in prioritisation
    • Excellent communication skills with the ability to communicate orally and in written form in a confident, articulate manner
    • Ability to build relationships with others to enable and support collaborative working
    • Positive and self-motivated to achieving results
    • Able to work to tight and often changing timescales
    • Team focused work ethic
    • Full valid Driving Licence


    • Good knowledge and understanding of Primary Care.
    • Knowledge of QOF and Enhanced Services.
    • Understand the payment structures within primary care
    • Relevant experience of General Practice IT systems
    • Experience of digital project management systems

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Firs House Surgery


    Station Road



    CB24 9NP

    Employer's website (Opens in a new tab)

    For help with your application, contact:

    Charlotte Doyle


    Date posted

    17 August 2021

    Pay scheme





    Fixed term


    12 months

    Working pattern


    Reference number


    Job locations

    Station Road



    CB24 9NP

    Ditton Lane


    CB5 8SP

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    0300 330 1013

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    +44 300 330 1013

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    Monday to Friday: 8am to 6pm

    Saturday: 9am to 3pm

    Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.