Job responsibilities
1. Answering the
telephone and dealing with enquiries in a polite and efficient manner. Divert
calls and take messages, ensuring accuracy of detail and prompt appropriate
delivery.
2. Booking
appointments from phone/verbal requests using clinical computer systems.
3. Receiving
patients at the front desk in a friendly and cheerful manner and checking them
in on the computer.
4. Signpost
patients to the service which best meets their health and wellbeing needs in
logical and non-disruptive manner.
5. Deal with all
general enquiries, explain procedures and make new and follow-up appointments.
6. Register new
patients and those seeking temporary cover, explaining practice arrangements
and formal requirements to and ensure procedures are completed. Ensure that all
new patients and temporary residents are registered onto the computer system
promptly and accurately.
7. Accepting
requests for prescriptions, checking the details match the relevant patient and
handing out appropriate prescriptions. <br>8. Action repeat prescription
requests and ensure that they are ready for collection by the patient within 48
hours, either on the computer or manually.<
9. Enter requests
for home visits into the visit book, ensuring careful recording of all relevant
details and where necessary refer to duty doctor.
10. Prepare lists
and notes for surgeries, clinics and visits where needed, ensuring completion
of all associated paperwork.
11. Efficiently
deal with queries and problems from doctors, nursing staff, attached staff,
patients and outside agencies.
12. Liaise with
local pharmacies with regard to patient prescriptions as required.
13. Processing
samples and requesting tests for laboratory investigations.
14. Liaise with the
duty doctor with regard to incoming patient test results as required.
15. Deal with
incoming patient notes, filing and outgoing patient notes. Scanning letters,
referrals and other patient documentation into patient records.
16. Shredding of
confidential documentation.
17. Advise patients
of relevant charges for private (non General medical services) services, accept
payment and issue receipts for same.
18. Patient notes
and correspondence:
a) Retrieve and
re-file patient record as required, ensuring strict alphabetical order is
adhered to.
b) Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.
c) Ensure records
are kept in good repair with all necessary information on the outside cover
clearly visible.
Premises:
19. Ensure premises
are clean, tidy and secure and all necessary preparations are complete ready to
receive patients in the morning, with the building secured at night at the end
of the shift.
20. Ensure the
kitchen is kept clean and tidy including loading and unloading of dishwasher.
Other
21. Undertake
induction training and further training (courses, in house, on line etc). Once
competent take part in training new staff.
22. Attend
Reception and other meetings as requested
23. Recognise
personal and professional boundaries and work within the Practice
24. Confirm to all
protocols and procedures in the Practice.
25. To undertake
any further training as identified by the Practice.
26. Ensure that
safe working practices are followed in respect of COSHH and other Risk
Assessment control measures.
27. Employees must
comply with the provisions of The Health and Safety at Work Act 1974 and must
take reasonable care for the health and safety of themselves and of other
persons who may be affected by their acts of omissions whilst at work.
Employees are also required to cooperate with their employer to enable them to
perform or comply with any statutory provisions. The Practices efforts to
promote a safe and healthy working environment can only succeed with the full
cooperation of its employees.
28. To understand,
comply with and promote Practices safeguarding policy and procedures. It is the
responsibility of all employees to make the working environment safe and secure
for all.
29. To maintain the
confidentiality about clients, staff and other Practice business. The work is
of a confidential nature and information gained must not be communicated to
other persons except in the recognised course of duty. The post holder must
meet the requirements of the Data Protection Act at all times.
30. To maintain
awareness of risk and to take personal responsibility for ensuring that the
practice is not unnecessarily exposed to risk. To report any issues or concerns
relating to risk and the effectiveness of the Practices risk management
arrangements.
31. Work within,
promote and implement the practice confidentiality and information security
policies and report to line manager, or other appropriate person, in the event
of awareness of bad practice.
32. Where
appropriate carry out tasks required as part of special projects.
33. Undertake any
other additional duties appropriate to the post as requested by the partners,
practice manager or deputy practice manager.
34. Must have a
clean driving licence and access to a car.
35. DBS check will
be required.
