Patient Services Advisor (Receptionist)

Job description

Job responsibilities

Job Responsibilities

To have a thorough knowledge of all Practice procedures

To have and maintain a through knowledge of all services available to patients

To work in accordance with written protocols

Process and record/attach correspondence to patient records

Scan, attach, email and photocopy as requested

Greeting and assisting patients attending/telephoning the surgery.

Managing the appointment system

Liaise with attached and community services such as Emergency Care Practitioners, District Nurses, Hospitals and Social Services etc.

Take repeat prescription orders, both verbally and in writing.

Handing prepared prescriptions to patients.

Ability to cover all roles in the reception

Maintain Jayex Display Board information within SystmOne

Receive specimen samples over reception, ensuring they are handled correctly and dealt with according to Practice Policy

Act as chaperone as requested

Maintain waiting lists, QOF lists and recall lists.

Check patients personal details and update as required

Advise and care navigate patients to correct service as requested

Process on the day and future appointment requests from patients by telephone and in person.

Dealing with requests for home visits and recording comprehensive information to allow Clinicians to determine the urgency of such requests as per practice protocol.

Process patients change of address and personal information computer data and medical records (have knowledge of Practice area).

Process repeat prescription request in accordance with Practice guidelines

Ability to access and move confidently around email, internet and Microsoft Office.

Have working knowledge of the telephone system, during and after hours (after relevant training).

Open/lock clinical rooms before and after surgery times as requested

Ensure the premises are opened and reception is ready to greet patients on time at the start of each day.

Secure premises at the end of the day, setting the alarm and reporting any problems encountered to the Practice Administrator or Assistant Practice Director (D/St only).

Make tea/coffee for clinical staff if requested.

To undertake elearning and in-house or outside training as required.

Person Specification

Qualifications

Essential

• GCSE or equivalent in English and Maths
• Proven customer service experience
• Strong It skills

Desirable

• Previous experience of working in General Practice or a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ancora Medical Practice

Address

Ancora Medical Practice

291 Ashby Road

Scunthorpe

DN16 2AB

Employer's website

https://ancoramedicalpractice.nhs.uk/ (Opens in a new tab)