Job summary
An exciting opportunity has arisen to join the Wetherby Primary Care Network (PCN) Team as our PCN Operational, Digital and Transformation Manager. This role will form an integral part of the PCN leadership team working alongside the Clinical Director and the PCN board members.
We are looking for someone who will lead on business planning to ensure the smooth operational running of the PCN. The postholder will ensure the network is kept up to date with national and local policies and manage the contractual requirements of the Network Directed
Enhanced Service.
The post holder will build strong
relationships with PCN member practices and will support the planning and
delivery of improvements of services. The role will require experience in
quality and service improvement with expertise in transformational change and a
good understanding of general practice systems and processes and in particular
the use of digital tools for improved ways of working
Main duties of the job
The main duties but not exhaustive:
To provide project management for the implementation of PCN initiatives
and transformation
To maintain a high calibre of understanding with national polices
relating to the PCN DES. Support local
PCN developments, in line with local (CCG and GP Confed) and national (NHSE)
requirements
To work closely with our Clinical Director and Practice Managers from our member practices to understand current service models, identify challenges, agree priorities for improvement and support these to be delivered in line with the current guidelines and the PCN DES
To be the key point of contact and representative at ICB and other stakeholder meetings
To support the day-to-day operational management to the PCN workforce
To track and provide data on the IIF targets and other PCN income streams to maximise income for the PCN
To have oversight of PCN budget and Finances to ensure the PCN is maximising and managing funding available
To build strong relationships with GP Practices and allied service partners in
the development projects
About us
Wetherby Primary Care Network (PCN) consists of 5 GP Practices and has a combined patient list size of approximately 36000
The practices are:
Wetherby Surgery
Bramham Medical Centre
Collingham Church View Surgery
Crossley Street Surgery
Boston Spa Surgery
Our aim is to provide high quality services whilst
adhering to the principles of best practice, promoting equal opportunities and
working positively.
Wetherby is a semirural locality with a demographic prevalence of an older population and frailty.
Job description
Job responsibilities
The aim of this post is to create an efficient and effective strategic operational management framework for the PCN and to ensure that the mandated service specifications within the Network Contract Directed Enhanced Service (PCN DES) are delivered.
The post main functions but not exhaustive:
- To provide project management for the implementation of PCN initiatives and transformation
- To maintain a high calibre of understanding with national polices relating to the PCN DES. Support local PCN developments, in line with local (CCG and GP Confed) and national (NHSE) requirements
- To support day- to-day operational management to the PCN workforce
- Undertake actions agreed by the board in the business and operational plans for the PCN
- Track and provide data on the IIF targets and other PCN income streams
- To have oversight of PCN budget and Finances
- To build strong relationships with GP Practices and service partners to co-ordinate the PCN objectives and development of services
Duties And Responsibilities
Business and Service Improvement
- Ensure all relevant PCN national strategies, policies, targets and frameworks are considered and implemented
- Prioritise co-developing mechanisms involving all practices to enable delivery of the PCN DES and high achievement in the Investment and Impact Fund (IIF)
- To provide up to date data measuring PCN achievement in terms of DES and IIF delivery and support and work with practices which may be experiencing difficulties achieving PCN targets
- Support PCN practices to deliver the PCN Capacity and Access Plan and explore opportunities to identify areas for improvement in patient access to Primary Care
- Support the PCN with writing business and development plans as required
- Identify and record risks and issues, developing contingency plans with service and contract leads
- To manage the recruitment, induction and training of new and existing PCN staff contracted via ARRS
- To provide management and support to PCN employed staff and to manage their operational rotas and leave requests as required
- To manage rotas for PCN led Clinics and day to day management for rota changes and staff absences
- Management of complaints
- To support appraisal of PCN staff as appropriate
- Financial management of the PCN, including budgets setting and strategic financial planning. Management in collaboration with the PCN leadership and Leeds GP confederation banking service
- Lead for the development of digital initiatives in supporting practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement
- Use data to support population health management and workforce planning
- Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice
IM&T
- Ensure the PCN is compliant with GDPR and ICO along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- Manage the PCN IT resources such as laptops, mobile phones and IT equipment
Strategy and Leadership:
Co-development of a PCN strategic vision which will inform the choices we make in terms of clinical delivery. Clarify objectives and priorities for network delivery in line with operational realities, financial parameters and contract requirements
- To deliver on decisions, priorities and business plans coming from the PCN board
- Promote the engagement and co-working of PCN GP practices
- To build robust relationships with the senior managers of the PCN GP practices
- Support and champion the development of good quality locality network plans that deliver relevant change and improvement projects which can be both measured and evaluated
- To be the PCN lead for Health Inequalities; identifying areas of need; project managing identified improvements
- To be the PCN representative at Local Care Partnership (LCP) meetings
- Organise PCN events e.g. Educational/Locality/Network wide events as required
Relationship Management:
- To act as a single point of contact to PCN staff including Clinical Director and Executive Team
- Build strong relationships with all stakeholders including the Leeds Integrated Care Board (ICB), Local Care Partnership, Leeds Community Healthcare and the Leeds GP Confederation
- Represent the PCN at meetings, in the community and to the media as and when required
- Work closely with GPIT at ICS/ICB level to support digital transformation and initiatives
Information and data management
- Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made
- Work in partnership with the ICB to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice
- Bring together data from a variety of sources and use information to develop insights into working practices, or support population health management, risk stratification or workforce planning, effectively tailoring content to meet the needs of the audience
- Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges
- Interpret data and highlight variation to support open discussion about where variation is and is not warranted
- Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues
- Support and encourage a focus on data in understanding the effectiveness of changes made
- Seek and secure analytical resource as required to support the PCN in developing and implementing appropriate data and information sharing mechanisms
- Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.
Equality and Diversity:
- The post-holder will support the equality, diversity and rights of patients, carers and colleagues
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures, policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is, is non-judgmental and respects individual, beliefs, circumstances, feeling priorities and rights
Personal/Professional Development:
- The post-holder will participate in any training programme implemented by the PCN as part of their employment
- Carry out identified statutory and mandatory training
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality and Governance:
The post-holder will strive to maintain quality within the PCN, and will: -
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Work effectively with individuals in other agencies
- Effectively manage own time, workload and resources
- Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement
Communication:
We would anticipate that the successful candidate will work across the five practices with the possibility of some home working
- Communicate effectively with PCN colleagues, to build strong and trusted relationships.
- Communicate effectively with partnership groups, patients and carers.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
***The appointed person should hold a full driving license and have access to a vehicle to allow independent travel.
The above is not an exhaustive list of duties and you will be expected to perform tasks as necessitated by your changing role within, and the overall objectives of, the organisation and PCN agenda. This is a role that is constantly developing as the influence of PCNs and their responsibilities are increasing. Discussions on any major changes will be held with the postholder.
Job description
Job responsibilities
The aim of this post is to create an efficient and effective strategic operational management framework for the PCN and to ensure that the mandated service specifications within the Network Contract Directed Enhanced Service (PCN DES) are delivered.
The post main functions but not exhaustive:
- To provide project management for the implementation of PCN initiatives and transformation
- To maintain a high calibre of understanding with national polices relating to the PCN DES. Support local PCN developments, in line with local (CCG and GP Confed) and national (NHSE) requirements
- To support day- to-day operational management to the PCN workforce
- Undertake actions agreed by the board in the business and operational plans for the PCN
- Track and provide data on the IIF targets and other PCN income streams
- To have oversight of PCN budget and Finances
- To build strong relationships with GP Practices and service partners to co-ordinate the PCN objectives and development of services
Duties And Responsibilities
Business and Service Improvement
- Ensure all relevant PCN national strategies, policies, targets and frameworks are considered and implemented
- Prioritise co-developing mechanisms involving all practices to enable delivery of the PCN DES and high achievement in the Investment and Impact Fund (IIF)
- To provide up to date data measuring PCN achievement in terms of DES and IIF delivery and support and work with practices which may be experiencing difficulties achieving PCN targets
- Support PCN practices to deliver the PCN Capacity and Access Plan and explore opportunities to identify areas for improvement in patient access to Primary Care
- Support the PCN with writing business and development plans as required
- Identify and record risks and issues, developing contingency plans with service and contract leads
- To manage the recruitment, induction and training of new and existing PCN staff contracted via ARRS
- To provide management and support to PCN employed staff and to manage their operational rotas and leave requests as required
- To manage rotas for PCN led Clinics and day to day management for rota changes and staff absences
- Management of complaints
- To support appraisal of PCN staff as appropriate
- Financial management of the PCN, including budgets setting and strategic financial planning. Management in collaboration with the PCN leadership and Leeds GP confederation banking service
- Lead for the development of digital initiatives in supporting practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement
- Use data to support population health management and workforce planning
- Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice
IM&T
- Ensure the PCN is compliant with GDPR and ICO along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance
- Manage the PCN IT resources such as laptops, mobile phones and IT equipment
Strategy and Leadership:
Co-development of a PCN strategic vision which will inform the choices we make in terms of clinical delivery. Clarify objectives and priorities for network delivery in line with operational realities, financial parameters and contract requirements
- To deliver on decisions, priorities and business plans coming from the PCN board
- Promote the engagement and co-working of PCN GP practices
- To build robust relationships with the senior managers of the PCN GP practices
- Support and champion the development of good quality locality network plans that deliver relevant change and improvement projects which can be both measured and evaluated
- To be the PCN lead for Health Inequalities; identifying areas of need; project managing identified improvements
- To be the PCN representative at Local Care Partnership (LCP) meetings
- Organise PCN events e.g. Educational/Locality/Network wide events as required
Relationship Management:
- To act as a single point of contact to PCN staff including Clinical Director and Executive Team
- Build strong relationships with all stakeholders including the Leeds Integrated Care Board (ICB), Local Care Partnership, Leeds Community Healthcare and the Leeds GP Confederation
- Represent the PCN at meetings, in the community and to the media as and when required
- Work closely with GPIT at ICS/ICB level to support digital transformation and initiatives
Information and data management
- Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made
- Work in partnership with the ICB to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice
- Bring together data from a variety of sources and use information to develop insights into working practices, or support population health management, risk stratification or workforce planning, effectively tailoring content to meet the needs of the audience
- Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges
- Interpret data and highlight variation to support open discussion about where variation is and is not warranted
- Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues
- Support and encourage a focus on data in understanding the effectiveness of changes made
- Seek and secure analytical resource as required to support the PCN in developing and implementing appropriate data and information sharing mechanisms
- Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.
Equality and Diversity:
- The post-holder will support the equality, diversity and rights of patients, carers and colleagues
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures, policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is, is non-judgmental and respects individual, beliefs, circumstances, feeling priorities and rights
Personal/Professional Development:
- The post-holder will participate in any training programme implemented by the PCN as part of their employment
- Carry out identified statutory and mandatory training
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality and Governance:
The post-holder will strive to maintain quality within the PCN, and will: -
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Work effectively with individuals in other agencies
- Effectively manage own time, workload and resources
- Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement
Communication:
We would anticipate that the successful candidate will work across the five practices with the possibility of some home working
- Communicate effectively with PCN colleagues, to build strong and trusted relationships.
- Communicate effectively with partnership groups, patients and carers.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
***The appointed person should hold a full driving license and have access to a vehicle to allow independent travel.
The above is not an exhaustive list of duties and you will be expected to perform tasks as necessitated by your changing role within, and the overall objectives of, the organisation and PCN agenda. This is a role that is constantly developing as the influence of PCNs and their responsibilities are increasing. Discussions on any major changes will be held with the postholder.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Leadership and/or Management qualification
Experience
Essential
- Line management experience, managing difficult conversations and personal.
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change
- Experience of multi-agency working and relationship building.
- Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines.
- Experience of writing bids, papers in line with local and national NHS guidance.
- Experience of working independently, without direct supervision. Able to manage workload with conflicted priorities.
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of workforce planning, forecasting and development
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Proven problem solving & analytical skills
- Experience of chairing meetings, producing agendas and minutes
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Desirable
- Experience using clinical systems e.g. SytmOne
- Experience in Primary Care, Contract Management
Knowledge and Skills
Essential
- Understanding of local and national polices, the GP contract, PCN DES, and Long-term plan requirements.
- The ability to connect and communicate with people. Professional interpersonal skills with the ability to persuade and negotiate.
- High calibre of technical literacy; Microsoft Applications e.g. Word, Excel, Microsoft Teams.
- Experience of general practice clinical systems and reports. (ideally SystmOne)
- Proactive and a natural leader to promote new thinking and ways of working.
- Supporting colleagues to work as an effective team and develop their own skills. Ability to reflect and share practice with peers
- Project management skills a background of implementing and applying QI tools and techniques.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Leadership and/or Management qualification
Experience
Essential
- Line management experience, managing difficult conversations and personal.
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change
- Experience of multi-agency working and relationship building.
- Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines.
- Experience of writing bids, papers in line with local and national NHS guidance.
- Experience of working independently, without direct supervision. Able to manage workload with conflicted priorities.
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of workforce planning, forecasting and development
- Experience of managing large multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Proven problem solving & analytical skills
- Experience of chairing meetings, producing agendas and minutes
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Desirable
- Experience using clinical systems e.g. SytmOne
- Experience in Primary Care, Contract Management
Knowledge and Skills
Essential
- Understanding of local and national polices, the GP contract, PCN DES, and Long-term plan requirements.
- The ability to connect and communicate with people. Professional interpersonal skills with the ability to persuade and negotiate.
- High calibre of technical literacy; Microsoft Applications e.g. Word, Excel, Microsoft Teams.
- Experience of general practice clinical systems and reports. (ideally SystmOne)
- Proactive and a natural leader to promote new thinking and ways of working.
- Supporting colleagues to work as an effective team and develop their own skills. Ability to reflect and share practice with peers
- Project management skills a background of implementing and applying QI tools and techniques.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
