Job summary
An exciting opportunity has arisen for the newly adapted role of Mental Health Care Coordinator within Tadcaster and Selby Rural (TASR) Primary Care Network (Band 4 £21-24K pro-rata).
The role will work across 3 Practices within the PCN (South Milford Surgery, Tadcaster Medical Centre, and Sherburn Group Practice) and has a population of around 28,200 patients spread over a largely rural geographical area. An exciting opportunity has arisen for the newly adapted role of Mental Health Care Coordinator within Tadcaster and Selby Rural (TASR) Primary Care Network. The role will work across 3 Practices within the PCN (South Milford Surgery, Tadcaster Medical Centre, and Sherburn Group Practice) and has a population of around 28,200 patients spread over a largely rural geographical area.
This role would ideally suit someone with a Healthcare Assistant background.
Main duties of the job
The
Practices will be working together to deliver an enhanced and personalised
level of care to the patient population.
As part of the PCN team the Mental Health Care Coordinator will play an
important role to proactively identify and work with patients to navigate their
long-term condition care as well as managing a caseload of active patients who
are due a yearly review. They will also
support patients to understand and manage their conditions alongside other
allied health professions and signposting teams.
The
main part of the role will involve managing a caseload of patients who are
eligible for their mental health long term condition review. The Mental Health
Care Coordinator would be responsible for contacting patients and or relatives
via telephone and booking an appointment with an appropriate clinician and
sending a reminder if required. These patients would then be case tracked and
managed. Other duties may include
actioning reports linked to the Impact and Investment Fund and other PCN dictated projects to include responcibility for Practice Infection Prevention audits and NHS Health Checks for carers.
The candidate would also be expected to assist with the Covid19 Vaccination Programme or other vaccination programs as managed by the PCN. This includes the opportunity for weekday and weekend overtime.
About us
The
right candidate should be caring, dedicated and compassionate to the needs of
the patient. They will also need an open
and flexible attitude towards working with challenging patients. The right
candidate required good written and verbal communication skills as well as
having strong time and case management abilities.
Although
the role in main will be administrative there could be future opportunities to
progress onto completing some patient facing non-clinical elements of the
reviews. This would be subject to the
right candidate, the appropriate training and development pathways. This will not be the main part of the role.
Job description
Job responsibilities
The
successful candidate should have an interest in mental health and learning
disabilities as well as health education.
Experience of General Practice is desirable but not essential.
brief outline of responsibilities, skills, and competencies below.
To support
the member Practices and Clinical Director in the delivery of the PCN Direct
Enhanced Service specifications.
Contacting
eligible patients to book, review and track their long-term condition review
(Severe Mental Illness, Dementia and Learning Disabilities).
Work
closely with the PCN Manager.
Assist
with other projects and plans as directed by the PCN Manager or PCN Executive
Board
Ensure
that people have high quality health information to help patients make choices
about their health.
Maintain
accurate and up to date patient records (including ethnicity projects).
Run
regular patient searches using the practice clinical systems to have up to date
records progress of achieve of key performance indicators (IIF and DES)
Attend
any training or development courses as set out by the PCN.
Job description
Job responsibilities
The
successful candidate should have an interest in mental health and learning
disabilities as well as health education.
Experience of General Practice is desirable but not essential.
brief outline of responsibilities, skills, and competencies below.
To support
the member Practices and Clinical Director in the delivery of the PCN Direct
Enhanced Service specifications.
Contacting
eligible patients to book, review and track their long-term condition review
(Severe Mental Illness, Dementia and Learning Disabilities).
Work
closely with the PCN Manager.
Assist
with other projects and plans as directed by the PCN Manager or PCN Executive
Board
Ensure
that people have high quality health information to help patients make choices
about their health.
Maintain
accurate and up to date patient records (including ethnicity projects).
Run
regular patient searches using the practice clinical systems to have up to date
records progress of achieve of key performance indicators (IIF and DES)
Attend
any training or development courses as set out by the PCN.
Person Specification
Approach
Essential
- Able to build and maintain relationships whilst maintaining appropriate professional boundaries
- Core values consistent with a patient- and family-centred approach to care
Knowledge and Skills
Essential
- The ability to connect and communicate with people. Good interpersonal skills including listening and displaying empathy
- Evidence of essential leadership, communication, education, and counselling skills
Desirable
- Local knowledge about and connections to community health care and social welfare resources
- Evidence of essential leadership, communication, education, and counselling skills
- Have access to a car and being in possession of a full current driving license and business insurance
Qualifications
Essential
- Educated to GCSE or equivalent
- NVQ 3 or equivalent and/or relevant basic/first level professional qualification
Experience
Essential
- Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
- Experience of working independently, without direct supervision.
Desirable
- Experience of multi-agency working and signposting to appropriate support
- 3-5 years experience in clinical or community resource settings; Care coordination and/or case management experience is desirable
- Experience using clinical systems e.g., SystmOne and/or EMIS
Person Specification
Approach
Essential
- Able to build and maintain relationships whilst maintaining appropriate professional boundaries
- Core values consistent with a patient- and family-centred approach to care
Knowledge and Skills
Essential
- The ability to connect and communicate with people. Good interpersonal skills including listening and displaying empathy
- Evidence of essential leadership, communication, education, and counselling skills
Desirable
- Local knowledge about and connections to community health care and social welfare resources
- Evidence of essential leadership, communication, education, and counselling skills
- Have access to a car and being in possession of a full current driving license and business insurance
Qualifications
Essential
- Educated to GCSE or equivalent
- NVQ 3 or equivalent and/or relevant basic/first level professional qualification
Experience
Essential
- Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
- Experience of working independently, without direct supervision.
Desirable
- Experience of multi-agency working and signposting to appropriate support
- 3-5 years experience in clinical or community resource settings; Care coordination and/or case management experience is desirable
- Experience using clinical systems e.g., SystmOne and/or EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
