Job summary
Broadstairs Medical Practice is looking to recruit a Full time/ Part time Receptionist/Administrator with excellent customer service and organisational skills into our friendly administration team.
Main duties of the job
Able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients
About us
A medium size practice with approximately 7500 patients in the beautiful coastal town of Broadstairs, Kent.
We are forward thinking, innovative and patient focused
We recognise that the quality of our work is driven by the quality of our people
We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer
We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role
Job description
Job responsibilities
Job summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Job
responsibilities:
Administration
- To have a thorough
knowledge of all practice procedures.
- To work in accordance
of written protocols
- Pulling/filing notes
for surgeries and update as necessary
- Filing post in medical
records
- Photocopy as requested
Reception
- Receiving patients
consulting with members of practice team
- Handing completed
repeat prescriptions to patient and checking names and address.
- Be able to cover all
reception position as necessary
Appointments
- Process appointment
requests for today future appointments from patients by telephone and in
person.
- Deal with visits
requests
Computer
- Registrations of new
patients computer data entry and medical records.
- Process patients change
of address computer data and medical records (have knowledge of practice
area.
- Process repeat
prescription request in accordance with practice guidelines.
Telephone
- Have working knowledge
of telephone/bleep system, during and after hours.
Other
Tasks
- Clear rooms after
surgeries
- Ensure building
security have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
The post-holder will:
- Apply practice policies, standards and
guidance
- Discuss with other members of the team
how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Performance/Professional
Development
- To participate in training sessions to
ensure administrative, clinical and computer skills are kept up to date
with current technology and practice.
- To participate in regular appraisal
meetings.
- To participate in regular team meetings.
Working
with Patients
- To work in partnership with our patients
to help them achieve better health outcomes.
- To offer a polite, friendly and
efficient level of customer service to all our patients.
Dignity
and Respect
- To treat patients, colleagues and
visitors with dignity and respect at all times.
- To follow the safeguarding protocol to
ensure safety of Practice vulnerable population
Feedback
- To listen to feedback from patients and
colleagues whether this be a complaint, comment or compliment and if it
cannot be dealt with immediately, ensure it is reported immediately to a
member of the Practice Management Team.
CQC
- To work within the guidelines set by CQC to
ensure that the Practice is safe, efficient and provides the
best possible care for patients.
- To offer suggestions to the Managing Partner on
how we can improve, progress and develop all processes relating
to CQC.
Job description
Job responsibilities
Job summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Job
responsibilities:
Administration
- To have a thorough
knowledge of all practice procedures.
- To work in accordance
of written protocols
- Pulling/filing notes
for surgeries and update as necessary
- Filing post in medical
records
- Photocopy as requested
Reception
- Receiving patients
consulting with members of practice team
- Handing completed
repeat prescriptions to patient and checking names and address.
- Be able to cover all
reception position as necessary
Appointments
- Process appointment
requests for today future appointments from patients by telephone and in
person.
- Deal with visits
requests
Computer
- Registrations of new
patients computer data entry and medical records.
- Process patients change
of address computer data and medical records (have knowledge of practice
area.
- Process repeat
prescription request in accordance with practice guidelines.
Telephone
- Have working knowledge
of telephone/bleep system, during and after hours.
Other
Tasks
- Clear rooms after
surgeries
- Ensure building
security have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
The post-holder will:
- Apply practice policies, standards and
guidance
- Discuss with other members of the team
how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Performance/Professional
Development
- To participate in training sessions to
ensure administrative, clinical and computer skills are kept up to date
with current technology and practice.
- To participate in regular appraisal
meetings.
- To participate in regular team meetings.
Working
with Patients
- To work in partnership with our patients
to help them achieve better health outcomes.
- To offer a polite, friendly and
efficient level of customer service to all our patients.
Dignity
and Respect
- To treat patients, colleagues and
visitors with dignity and respect at all times.
- To follow the safeguarding protocol to
ensure safety of Practice vulnerable population
Feedback
- To listen to feedback from patients and
colleagues whether this be a complaint, comment or compliment and if it
cannot be dealt with immediately, ensure it is reported immediately to a
member of the Practice Management Team.
CQC
- To work within the guidelines set by CQC to
ensure that the Practice is safe, efficient and provides the
best possible care for patients.
- To offer suggestions to the Managing Partner on
how we can improve, progress and develop all processes relating
to CQC.
Person Specification
Qualifications
Essential
- GCSE Grade C or equivalent in English and Maths
- Good standard of general education
- Experience of working with the General Public
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Desirable
- Experience of reception work
- Experience of working within General Practice
- Knowledge of EMIS IT system
Person Specification
Qualifications
Essential
- GCSE Grade C or equivalent in English and Maths
- Good standard of general education
- Experience of working with the General Public
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Desirable
- Experience of reception work
- Experience of working within General Practice
- Knowledge of EMIS IT system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
