Job summary
The
Healthcare support worker position undertakes tasks and duties within a defined
role. The post holder will work under
indirect supervision of the practice nursing team. They will work collaboratively with the
practice team to meet the needs of the patients, following policy, protocols
and procedures set out by the practice and national guidance. The post will also include some
administrative duties. The role is also to provide support to the clinicians
(both doctors and nurses) and Clinical Services Manager to meet the requirements
of the practice.
Main duties of the job
We are looking for a dedicated and compassionate Healthcare Support Worker to join our team. In this role, you will provide vital support in structured clinics and patient appointments. Your responsibilities will include taking blood samples, measuring blood pressure, conducting ECGs, and assisting with health reviews, ensuring that patients receive the highest standard of care. If you are passionate about supporting patients and working in a dynamic healthcare environment, we would love to hear from you!
About us
We are a large GP practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe.
We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.
We are a forward thinking general practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.
We are a training and teaching practice committed to investing in clinicians of the future. We are also involved in cutting edge clinical research projects to discover and deliver better care that will really make a difference to patients in Bury and further afield.
To allow more time to care, our clinical team is underpinned by a very experienced team of receptionists and administrators, as well as a range of inhouse corporate functions covering themes such as human resources, information technology, finance, administration and management support and communications.
Job description
Job responsibilities
New patient
registration checks
Assisting in the
assessment and surveillance of patients health and wellbeing e.g. NHS Health
checks, mental health and high risk reviews as per guidelines
BP monitoring
Urinalysis
Diabetic foot
check
Phlebotomy
Chaperoning
duties
Weight monitoring
Ensure specimens
are labelled and bagged ready for collection
Ensure clinical
waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps
bins are ready for collection
Restocking/maintenance
of equipment
Cleansing of
surgical equipment
Vaccine/cold
chain storage, monitoring and recording
Carrying out ECG
tests and sending test off to Broomwell for results to be reported
Fitting 24 hour Ambulatory
Blood Pressure monitors and uploading the results to the patient record
Fitting of ECG
Holter monitors and uploading the results to the patient record
Preparing and
maintain environments and equipment before, during and after patient care
interventions, including assisting GPs during the performance of minor
operations
Clearing and
re-stocking consulting rooms
Restocking of
clinical areas and consulting rooms
Undertaking
specific clinical activities for named patients that have been delegated and
taught specifically in relation to that individual e.g smoking cessation, ear
syringing
Helping to raise
awareness of health and wellbeing and how it can be promoted
Assisting with
the collection and collation of data on needs related to health and wellbeing
Job description
Job responsibilities
New patient
registration checks
Assisting in the
assessment and surveillance of patients health and wellbeing e.g. NHS Health
checks, mental health and high risk reviews as per guidelines
BP monitoring
Urinalysis
Diabetic foot
check
Phlebotomy
Chaperoning
duties
Weight monitoring
Ensure specimens
are labelled and bagged ready for collection
Ensure clinical
waste collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps
bins are ready for collection
Restocking/maintenance
of equipment
Cleansing of
surgical equipment
Vaccine/cold
chain storage, monitoring and recording
Carrying out ECG
tests and sending test off to Broomwell for results to be reported
Fitting 24 hour Ambulatory
Blood Pressure monitors and uploading the results to the patient record
Fitting of ECG
Holter monitors and uploading the results to the patient record
Preparing and
maintain environments and equipment before, during and after patient care
interventions, including assisting GPs during the performance of minor
operations
Clearing and
re-stocking consulting rooms
Restocking of
clinical areas and consulting rooms
Undertaking
specific clinical activities for named patients that have been delegated and
taught specifically in relation to that individual e.g smoking cessation, ear
syringing
Helping to raise
awareness of health and wellbeing and how it can be promoted
Assisting with
the collection and collation of data on needs related to health and wellbeing
Person Specification
Experience
Essential
- Team working
- Experience of working under indirect supervision
- Minimum of 1 year recent previous experience of working within a HCSW role or equivalent clinical role
- Experience of using Microsoft Office software
Desirable
- Working within the NHS
- Experience of using EMIS clinical system (including TQuest)
- Experience of working within GP Practice
Skills
Essential
- Communication skills Verbal & Written
- IT/Keyboard & Computer skills
- Organisational Skills
- Attention to detail and concentration
- Phlebotomy / Venepuncture
- Ability to have a pleasant and articulate manner
- Clinical skills and competency relevant to the role
Desirable
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all members of the practice team
- Able to use own initiative
- Excellent time management skills
- Ability to deal with distressing or emotional events
- Ability to deal empathetically and tactfully with distressed or anxious patients
Knowledge
Essential
- Know how to deal with people in a professional, courteous and friendly manner
- An understanding, acceptance and adherence to the need for strict confidentiality
- Demonstrate knowledge and competencies of the role
Desirable
- Knowledge of NHS, GP Practice, local and national policies
- Knowledge of EMIS Clinical System (including TQuest)
- Knowledge of Broomwell, Numed Systems
- Basic knowledge of chronic disease management
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
- QCF/NVQ Level 2 or above
- Phlebotomy / Venepuncture
- Clinical skills competency relevant to role
Desirable
- National Care Certificate of HCSW
- Up to date life support training
- Up to date safeguarding training
- ECDL
Person Specification
Experience
Essential
- Team working
- Experience of working under indirect supervision
- Minimum of 1 year recent previous experience of working within a HCSW role or equivalent clinical role
- Experience of using Microsoft Office software
Desirable
- Working within the NHS
- Experience of using EMIS clinical system (including TQuest)
- Experience of working within GP Practice
Skills
Essential
- Communication skills Verbal & Written
- IT/Keyboard & Computer skills
- Organisational Skills
- Attention to detail and concentration
- Phlebotomy / Venepuncture
- Ability to have a pleasant and articulate manner
- Clinical skills and competency relevant to the role
Desirable
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all members of the practice team
- Able to use own initiative
- Excellent time management skills
- Ability to deal with distressing or emotional events
- Ability to deal empathetically and tactfully with distressed or anxious patients
Knowledge
Essential
- Know how to deal with people in a professional, courteous and friendly manner
- An understanding, acceptance and adherence to the need for strict confidentiality
- Demonstrate knowledge and competencies of the role
Desirable
- Knowledge of NHS, GP Practice, local and national policies
- Knowledge of EMIS Clinical System (including TQuest)
- Knowledge of Broomwell, Numed Systems
- Basic knowledge of chronic disease management
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
- QCF/NVQ Level 2 or above
- Phlebotomy / Venepuncture
- Clinical skills competency relevant to role
Desirable
- National Care Certificate of HCSW
- Up to date life support training
- Up to date safeguarding training
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
