Job summary
We are looking for a Medical Receptionist to join our team at Tower Family Healthcare.
We are a GP Practice with a multi skilled clinical team that works across four sites across Bury (in Bury town centre, Greenmount, Tottington and Radcliffe).
We are looking for a Medical Receptionist to join our experienced and friendly reception team. No two days will be the same in this rewarding, patient facing role where the postholder will have the opportunity to get involved in a wide range of duties at our busy general practice.
You will support patients getting in touch by phone and in person at reception, using your care navigation skills to reach the best outcome to meet their needs. Variety is important in any role, and there will be opportunities to get involved in a range of administrative tasks across the working week.
Full training will be provided to ensure you can thrive in the role.
Investing in our team is important to us, and in return for your commitment we can offer a competitive rate of pay, recognised continuous NHS service, NHS Pension scheme enrolment and continued professional development.
Want to work in a supportive, kind and caring family focused team?
There is no better time to be a Medical Receptionist at Tower Family Healthcare. If you feel you have got what it takes to thrive in this role, we would love to hear from you.
Check out the detailed job summary on this page and get in touch.
Main duties of the job
The receptionist/admin role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional
individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and
public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the
clinicians (both doctors and nurses) and Branch Manager to meet the requirements of the practice
About us
We are a large GP Practice with a multi skilled clinical team that works over four sites. Our sites are located in Bury town centre, Greenmount, Tottington and in Radcliffe.
We provide services to around 50,000 registered patients, thats a quarter of the population of Bury, and our patients can access services across all four of our sites.
We are a forward thinking General Practice. We have a strong business plan and a clear focus on providing quality primary care at scale, along with innovative approaches to delivering care through new ways of working and digital transformation.
We are a training and teaching Practice committed to investing in clinicians of the future.
Job description
Job responsibilities
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way either in person, face to face or via the telephone, maintaining
confidentiality at all times.
Scheduling & cancelling appointmentsusing the Emis system
Reception desk duties. Maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner.
Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person.
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood
Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health
visitors, care homes, ambulance control, hospitals etc
Notes summarising & read coding
Computer entry as related to patient services and registrations
Use of administration systems and understanding of TQuest
Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the
role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice
Job description
Job responsibilities
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a
courteous, efficient and effective way either in person, face to face or via the telephone, maintaining
confidentiality at all times.
Scheduling & cancelling appointmentsusing the Emis system
Reception desk duties. Maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner.
Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person.
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood
Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health
visitors, care homes, ambulance control, hospitals etc
Notes summarising & read coding
Computer entry as related to patient services and registrations
Use of administration systems and understanding of TQuest
Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the
role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice
Person Specification
Skills
Essential
- Communication skills. Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate
- manner
Desirable
- Ability to use own judgement, resourcefulness
- and common sense
- Ability to work without direct supervision and
- determine own workload priorities
- Ability to build and maintain effective working
- relationships with all member of the practice
- team
- Able to use own initiative
Knowledge
Essential
- Know how to deal with people in a
- professional, courteous and friendly manner
- An understanding, acceptance and adherence
- to the need for strict confidentiality
Desirable
- Knowledge of NHS, GP Practice
- Knowledge of Emis Clinical System
Other
Essential
- Ability to prioritise workload
- Reliability & commitment to team working
- Highly motivated
- Flexible and responsive to change week/evening /weekend working
- Enthusiasm
- Team player
- Willingness to undertake further training
- Demonstrates the ability to value the opinion of others
- Ability to work within a pressurised environment maintaining a safe, high standard of quality care
- Ability to work across sites
Desirable
Qualifications
Essential
- Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English
Desirable
Skills
Essential
- Communication skills. Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate
- manner
Desirable
- Ability to use own judgement, resourcefulness
- and common sense
- Ability to work without direct supervision and
- determine own workload priorities
- Ability to build and maintain effective working
- relationships with all member of the practice
- team
- Able to use own initiative
Experience
Essential
- Team working
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the
- telephone
- Experience of using Microsoft Office software
Desirable
- Working within the NHS
- Experience of Emis clinical system
Person Specification
Skills
Essential
- Communication skills. Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate
- manner
Desirable
- Ability to use own judgement, resourcefulness
- and common sense
- Ability to work without direct supervision and
- determine own workload priorities
- Ability to build and maintain effective working
- relationships with all member of the practice
- team
- Able to use own initiative
Knowledge
Essential
- Know how to deal with people in a
- professional, courteous and friendly manner
- An understanding, acceptance and adherence
- to the need for strict confidentiality
Desirable
- Knowledge of NHS, GP Practice
- Knowledge of Emis Clinical System
Other
Essential
- Ability to prioritise workload
- Reliability & commitment to team working
- Highly motivated
- Flexible and responsive to change week/evening /weekend working
- Enthusiasm
- Team player
- Willingness to undertake further training
- Demonstrates the ability to value the opinion of others
- Ability to work within a pressurised environment maintaining a safe, high standard of quality care
- Ability to work across sites
Desirable
Qualifications
Essential
- Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English
Desirable
Skills
Essential
- Communication skills. Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate
- manner
Desirable
- Ability to use own judgement, resourcefulness
- and common sense
- Ability to work without direct supervision and
- determine own workload priorities
- Ability to build and maintain effective working
- relationships with all member of the practice
- team
- Able to use own initiative
Experience
Essential
- Team working
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the
- telephone
- Experience of using Microsoft Office software
Desirable
- Working within the NHS
- Experience of Emis clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
