Job summary
Exciting
opportunity to work in a large, forward thinking, and innovative GP practice
with branches across Bury, Greater Manchester.
We are looking for flexible, motivated, enthusiastic, and committed individuals
to provide high quality service across the practice.
Key Information:
Family practice
feel with a strong desire to develop and further expand upon our existing
variety of skills.
Very supportive
of the staff with continuous professional development opportunities
A strong business
plan with an emphasis on bringing new ways of working into general practice.
What we can offer:
Competitive rate
of pay
Continuous NHS
service recognised for staff benefits
NHS Pension
enrolment
A diverse and
expanding workforce ranging from GPs, Nurse Practitioners, Pharmacists, Practice
Nurses, highly skilled health care assistants, GP Assistants plus a very
experienced team of receptionists and a dedicated HR, IT, Finance,
administration and management support to enable more time to care.
Main duties of the job
The Medical Receptionist role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and Non-Clinical Implementation Lead to meet the requirements of the practice.
About us
Tower Family Healthcare is one of the largest GP Practices in the UK. With 50,000 patients, serving around 25% of Burys population, we are able to provide primary care at scale, offering new services, new innovative ways of providing primary care and improving access for patients.
With over 30 GPs, an expanding nursing workforce, a pharmacist team and highly skilled administrative staff, led by a corporate partnership structure, the opportunities and possibilities are endless.
We have a strong history of delivering global commercial and academic clinical research which in turn benefits our patients and the wider population.
Job description
Job responsibilities
Objectives:
To provide a high standard of patient care within the sphere of receptionist.
To learn all aspects of reception duties.
To ensure maximum use of resources to gain the necessary knowledge, skills and attitudes to provide the service required.
To demonstrate motivation and enthusiasm towards career development and other personnel.
Summaries of reception / admin tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) or via the telephone, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via daybook
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying
Typing
Notes summarising & read coding
Computer entry as related to patient services and registrations
Making coffee/tea/refreshments when necessary
Dealing with cash transactions as part of the petty cash process
Maintain the waiting room as a clean and safe environment
Carrying out duties requested by the GP partners, Branch Manager and practice team as appropriate to the role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice
Job description
Job responsibilities
Objectives:
To provide a high standard of patient care within the sphere of receptionist.
To learn all aspects of reception duties.
To ensure maximum use of resources to gain the necessary knowledge, skills and attitudes to provide the service required.
To demonstrate motivation and enthusiasm towards career development and other personnel.
Summaries of reception / admin tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) or via the telephone, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via daybook
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying
Typing
Notes summarising & read coding
Computer entry as related to patient services and registrations
Making coffee/tea/refreshments when necessary
Dealing with cash transactions as part of the petty cash process
Maintain the waiting room as a clean and safe environment
Carrying out duties requested by the GP partners, Branch Manager and practice team as appropriate to the role.
Escalating problems to the branch manager where necessary
Any additional duties as required to ensure the smooth running of the practice
Person Specification
Skills
Essential
- Communication skills Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate manner
Desirable
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all member of the practice team
- Able to use own initiative
Experience
Essential
- Team working
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the telephone
- Experience of using Microsoft Office software
Desirable
- Working within the NHS
- Experience of using Emis clinical system
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Desirable
Person Specification
Skills
Essential
- Communication skills Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate manner
Desirable
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all member of the practice team
- Able to use own initiative
Experience
Essential
- Team working
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the telephone
- Experience of using Microsoft Office software
Desirable
- Working within the NHS
- Experience of using Emis clinical system
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
