Job summary
The Waterside Primary Care Network has an exciting
opportunity for a new Primary Care Network (PCN) Care Co-ordinator to join our expanding
PCN team!
You will join a great, diverse and multi-disciplinary team
engaged in cutting edge work to improve access to and experience of primary
care services, with the aim of improving our populations overall health.
This exciting role will involve working at a PCN level
across our three local GP Practices (The Red & Green Practice, Waterfront
& Solent Surgery and Forestside Medical Practice) and may therefore involve
working with any patient within the Waterside area.
You will join a small but mighty, fantastic team of Care
Co-ordinators who are actively involved in a broad range of projects covering
all sorts of topics such as vaccination planning and uptake, postnatal groups, data
management and coordination of services at our collaborative provision at Hythe
Hospital.
Main duties of the job
The focus of this role will be to lead our Collaborative
Practice Services. This means you will be working with several volunteers (who
are also patients), called Patient Champions. This wonderful group of
volunteers have formed a supportive, friendly, and fun team, which, under your
leadership will continue to thrive, expand the services that they currently
offer and create new offerings to all our patients across the PCN.
The activities on offer through our Patient
Champions are currently monthly coffee mornings, book clubs, walking groups and
IT for Health Groups, however they have much more to offer and need a motivated
leader to support, encourage and embrace their wonderful ideas.
Separately to working with our Patient Champions, this role
will also involve the coordination of our Urgent Care Clinics (UCC). The UCC is
our collaborative service across all our local GP Surgeries to deliver daily
urgent care and enhanced services to our patients. The fundamental principle of
this part of the role will be to navigate patients through care resource
options to ensure the right patients see the right health care professional at
the right time. This is based at Hythe Hospital which is a fun, vibrant and
busy hub with lots going on!
Beyond these two main parts of the role, you
will have the opportunity to get involved in a range of different projects,
balancing the needs of the business with your personal likes and interests
About us
Our PCN was formed in 2019 and is a membership organisation
covering our three local GP Practices on the Waterside, serving over 42,000
registered patients.
We are incredibly proud of our PCN which has a strong leadership
team and is recognised as one of the most innovative teams across Hampshire. We
would love for you to join us and be a valuable part of our team!
As part of our PCN team, you will join a growing
organisation this is an exciting and dynamic place to work with a fabulous,
supportive, and friendly team.
We will work hard to understand your needs and to work with
you on a tailored development plan. We offer 25 days holiday plus bank
holidays, and the option to join the NHS Pension scheme.
You can read more about us on our website:
www.watersidepcn.co.uk
Job description
Job responsibilities
The focus of this role will be to lead our Collaborative
Practice Services. This means you will be working with several volunteers (who
are also patients), called Patient Champions. This wonderful group of
volunteers have formed a supportive, friendly, and fun team, which, under your
leadership will continue to thrive, expand the services that they currently
offer and create new offerings to all our patients across the PCN.
The activities on offer through our Patient Champions are
currently monthly coffee mornings, book clubs, walking groups and IT for Health
Groups, however they have much more to offer and need a motivated leader to support,
encourage and embrace their wonderful ideas.
As part of this work, this will include (amongst other
things):
- Working with our Patient Champions on the
planning and delivery of our monthly coffee mornings
- Finding local venues to hold various groups and
activities; managing bookings and ensuring payment of deposits and invoices
- Supporting the various Patient Champion led
groups to enable them to plan and deliver the monthly offerings (Book club, IT
for Health group and Walking group)
- Hosting monthly meetings (either in person or
online) with all of our Patient Champions to track progress, motivate the team
and to offer any support needed
- Supporting the creation of new groups as
suggested by Patient Champions
- Recruiting new volunteers to join our Patient
Champion team
- Developing, encouraging and creating new
innovative ideas to expand our Patient Champion led services
- Ensuring the team is connected between
themselves and with our PCN and Practices
- Bringing the team together for social activities
to maintain and build relationships
- Tracking the impact of our services and
measuring our success!
Separately to working with our Patient Champions, this role
will also involve the coordination of our Urgent Care Clinics (UCC). The UCC is
our collaborative service across all our local GP Surgeries to deliver daily
urgent care and enhanced services to our patients. The fundamental principle of
this part of the role will be to navigate patients through care resource
options to ensure the right patients see the right health care professional at
the right time. This is based at Hythe Hospital which is a fun, vibrant and
busy hub with lots going on!
As part of this work, you may be (among other things!):
- Providing admin support
- Helping with weekly rotas for our Practitioners
- Liaising with our Partner Teams who are also
based at Hythe Hospital such as Southern Health Foundation Trust
- Tackling and trouble shooting for all sorts of
issues as and when they arise. For example, you could be arranging for someone
to fix a broken front door one minute and helping with a patient query the
next
Beyond these two main parts of the role, you will have the
opportunity to get involved in a range of different projects, balancing the
needs of the business with your personal likes and interests. For example, we
might ask you to support with:
- planning our seasonal Covid/Flu vaccination
clinics
- working with patients with long term health
conditions to help them to access appropriate resources
- supporting new initiatives as they arise (such
as our recent menopause workshops or diabetes workshops)
- proactively identifying and engaging with
patients who may experience inequality to health care to ensure they are
supported and signposted accordingly
- working on regulatory requirements to ensure we
are complaint with our Care Quality Commission (CQC) obligations
- as well as forging new projects based on your
own passions which support our work as a PCN
Job description
Job responsibilities
The focus of this role will be to lead our Collaborative
Practice Services. This means you will be working with several volunteers (who
are also patients), called Patient Champions. This wonderful group of
volunteers have formed a supportive, friendly, and fun team, which, under your
leadership will continue to thrive, expand the services that they currently
offer and create new offerings to all our patients across the PCN.
The activities on offer through our Patient Champions are
currently monthly coffee mornings, book clubs, walking groups and IT for Health
Groups, however they have much more to offer and need a motivated leader to support,
encourage and embrace their wonderful ideas.
As part of this work, this will include (amongst other
things):
- Working with our Patient Champions on the
planning and delivery of our monthly coffee mornings
- Finding local venues to hold various groups and
activities; managing bookings and ensuring payment of deposits and invoices
- Supporting the various Patient Champion led
groups to enable them to plan and deliver the monthly offerings (Book club, IT
for Health group and Walking group)
- Hosting monthly meetings (either in person or
online) with all of our Patient Champions to track progress, motivate the team
and to offer any support needed
- Supporting the creation of new groups as
suggested by Patient Champions
- Recruiting new volunteers to join our Patient
Champion team
- Developing, encouraging and creating new
innovative ideas to expand our Patient Champion led services
- Ensuring the team is connected between
themselves and with our PCN and Practices
- Bringing the team together for social activities
to maintain and build relationships
- Tracking the impact of our services and
measuring our success!
Separately to working with our Patient Champions, this role
will also involve the coordination of our Urgent Care Clinics (UCC). The UCC is
our collaborative service across all our local GP Surgeries to deliver daily
urgent care and enhanced services to our patients. The fundamental principle of
this part of the role will be to navigate patients through care resource
options to ensure the right patients see the right health care professional at
the right time. This is based at Hythe Hospital which is a fun, vibrant and
busy hub with lots going on!
As part of this work, you may be (among other things!):
- Providing admin support
- Helping with weekly rotas for our Practitioners
- Liaising with our Partner Teams who are also
based at Hythe Hospital such as Southern Health Foundation Trust
- Tackling and trouble shooting for all sorts of
issues as and when they arise. For example, you could be arranging for someone
to fix a broken front door one minute and helping with a patient query the
next
Beyond these two main parts of the role, you will have the
opportunity to get involved in a range of different projects, balancing the
needs of the business with your personal likes and interests. For example, we
might ask you to support with:
- planning our seasonal Covid/Flu vaccination
clinics
- working with patients with long term health
conditions to help them to access appropriate resources
- supporting new initiatives as they arise (such
as our recent menopause workshops or diabetes workshops)
- proactively identifying and engaging with
patients who may experience inequality to health care to ensure they are
supported and signposted accordingly
- working on regulatory requirements to ensure we
are complaint with our Care Quality Commission (CQC) obligations
- as well as forging new projects based on your
own passions which support our work as a PCN
Person Specification
About You!
Essential
- -You will enjoy working autonomously with a proactive mindset, tackling issues confidently and independently
- -You can balance being a great leader (for our Patient Champions) while working well as a team player (within our Care Co-ordinator team and at the UCC)
- -You will have fabulous organisational and coordination skills
- -You are comfortable with ambiguity and changing plans, sometimes at short notice!
- -You will enjoy working with our many different teams internally at both a PCN and Practice level, while also embracing and thriving in a community role, working with our volunteers and being the face of the PCN and therefore representing the PCNs best interests
- -You will be a friendly, warm and welcoming member of the team, ready to support your colleagues as and when needed
- -You will have experience of using Microsoft Office (Word, Excel and Powerpoint) and may have experience of EMIS
- -You understand the importance of maintaining patient confidentiality (more info on confidentiality below)
Desirable
- -While its not essential, it would be advantageous if you had previous experience of working with healthcare professionals or previous experience in the NHS, social care or primary care (general practice)
- -It would also be helpful if you had access to your own transport and the ability to travel across the local area on a regular basis
Person Specification
About You!
Essential
- -You will enjoy working autonomously with a proactive mindset, tackling issues confidently and independently
- -You can balance being a great leader (for our Patient Champions) while working well as a team player (within our Care Co-ordinator team and at the UCC)
- -You will have fabulous organisational and coordination skills
- -You are comfortable with ambiguity and changing plans, sometimes at short notice!
- -You will enjoy working with our many different teams internally at both a PCN and Practice level, while also embracing and thriving in a community role, working with our volunteers and being the face of the PCN and therefore representing the PCNs best interests
- -You will be a friendly, warm and welcoming member of the team, ready to support your colleagues as and when needed
- -You will have experience of using Microsoft Office (Word, Excel and Powerpoint) and may have experience of EMIS
- -You understand the importance of maintaining patient confidentiality (more info on confidentiality below)
Desirable
- -While its not essential, it would be advantageous if you had previous experience of working with healthcare professionals or previous experience in the NHS, social care or primary care (general practice)
- -It would also be helpful if you had access to your own transport and the ability to travel across the local area on a regular basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.