Taunton Road Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

  • The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
  • To facilitate communication between patients and the Health Care Team.
  • To meet targets set by performance appraisal at annual review.
  • Compliance with practice health and safety requirements.

Main duties of the job

  • To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
  • To answer telephones promptly ensuring that all in-coming lines are covered.
  • To comply with the practice protocol for the printing of prescription requests and queries.
  • To comply with the practice procedure for the registration of new, temporary private patients and those seen as emergency or immediately necessary.
  • To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP.
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
  • To comply with the protocols in place at the practice for the scanning and workflow of correspondence and deducting patients who have moved out of the practice catchment area.
  • To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
  • To liaise with the Reception Manager and/or supervisors when required and follow instructions from them when necessary.
  • To undertake any other duties as deemed appropriate by the Practice.

About us

Taunton Road Medical Centre puts its staff and patients at the heart of everything it does. We are now seeking an exceptional individual who is highly motivated to support the existing reception team.

We are a large and well-established practice with 8 GP Partners serving a list size of 15,600 patients. We are well supported by a team of salaried GPs, nurse practitioners, practice nurses, HCAs, pharmacists and reception/admin staff.

Details

Date posted

17 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2974-23-0001

Job locations

12-16 Taunton Road

Bridgwater

Somerset

TA6 3LS


Job description

Job responsibilities

OVERALL PURPOSE:

  • The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
  • To facilitate communication between patients and the Health Care Team.
  • To meet targets set by performance appraisal at annual review.
  • Compliance with practice health and safety requirements.

Responsibilities

Main Duties

  • To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
  • To answer telephones promptly ensuring that all in-coming lines are always covered.
  • To comply with the practice protocol for the printing of prescription requests and queries.
  • To comply with the practice procedure for the registration of new, temporary private patients and those seen as emergency or immediately necessary.
  • To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP.
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
  • To comply with the protocols in place at the practice for the scanning and workflow of correspondence.
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area.
  • To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
  • To liaise with the Reception Manager and/or supervisors when required and follow instructions from them when necessary.
  • To undertake any other duties as deemed appropriate by the Practice.
  • This post may be subject to change/review. Any changes will be made following consultation with the individual, Reception Manager and Practice Manager

Job description

Job responsibilities

OVERALL PURPOSE:

  • The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
  • To facilitate communication between patients and the Health Care Team.
  • To meet targets set by performance appraisal at annual review.
  • Compliance with practice health and safety requirements.

Responsibilities

Main Duties

  • To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
  • To answer telephones promptly ensuring that all in-coming lines are always covered.
  • To comply with the practice protocol for the printing of prescription requests and queries.
  • To comply with the practice procedure for the registration of new, temporary private patients and those seen as emergency or immediately necessary.
  • To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP.
  • To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
  • To comply with the protocols in place at the practice for the scanning and workflow of correspondence.
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area.
  • To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
  • To liaise with the Reception Manager and/or supervisors when required and follow instructions from them when necessary.
  • To undertake any other duties as deemed appropriate by the Practice.
  • This post may be subject to change/review. Any changes will be made following consultation with the individual, Reception Manager and Practice Manager

Person Specification

Experience

Desirable

  • Experience of working in a GP practice

Knowledge and skills

Essential

  • Ability to work in a team.
  • Good interpersonal and communication skills.
  • Ability to work in a busy environment.

Desirable

  • Basic IT skills
Person Specification

Experience

Desirable

  • Experience of working in a GP practice

Knowledge and skills

Essential

  • Ability to work in a team.
  • Good interpersonal and communication skills.
  • Ability to work in a busy environment.

Desirable

  • Basic IT skills

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Taunton Road Medical Centre

Address

12-16 Taunton Road

Bridgwater

Somerset

TA6 3LS


Employer's website

https://www.trmc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Taunton Road Medical Centre

Address

12-16 Taunton Road

Bridgwater

Somerset

TA6 3LS


Employer's website

https://www.trmc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Assistant

Karen Rossiter

k.rossiter@nhs.net

01278720000

Details

Date posted

17 July 2023

Pay scheme

Other

Salary

£10.42 an hour

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2974-23-0001

Job locations

12-16 Taunton Road

Bridgwater

Somerset

TA6 3LS


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