Receptionist

Bolton Community Practice C.I.C

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join the Bolton Community Practice team. We are a busy GP surgery with four sites across Bolton delivering GP services to a population of over 13,000 patient's. We are an EMIS Web practice. Applicants must be flexible to cover annual leave and sickness when necessary. Hours of work will be between 8am and 7pm Monday to Friday and the successful candidates will be required to work Saturday mornings 08.00am to 12.30pm on a rota basis.

Main duties of the job

Responsibilities include: Responsibility for providing first-line contact for patients on behalf of the practice and dealing with their requests in a courteous and efficient manner Contribute to the delivery of a range of services for patients Handling inbound and outbound calls to patients and other health care services Booking appointments Referrals New patient registrations Processing prescriptions Summarising / read coding Handling incoming and outgoing mail.

About us

About Us Bolton Community Practice is a Social Enterprise organisation with four sites across Bolton. We are a forward looking, patient centred practice, which strives to provide the highest quality healthcare and achieve excellent patient and professional satisfaction. We are rated good with outstanding features by CQC. Previous applicants need not apply.

Date posted

15 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2966-23-0000

Job locations

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT


Waters Meeting Road

Bolton

BL18TT


Broadgate

Bolton

BL34PZ


103 Chorley New Road

Horwich

Bolton

BL65QF


Mytham Road

Little Lever

Bolton

BL31JF


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Reception Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors to the surgery. Scheduling appointments for patients. Checking patients in. Dealing with all requests in an efficient and courteous manner. Screening enquiries for the doctors and medical staff. Registering new patients at the surgery. Explaining the practice procedures to new patients. Accurately collecting information and personal details about patients. Updating the surgeries computer system with appointments and personal details. Receiving urine and blood samples and sending them off to hospital laboratories. Chasing up appointments for patients with hospitals or with other healthcare professionals. Contacting patients to pass on test results /messages to patients as instructed by medical professionals. Arranging prescriptions for patients. Maintaining a clean reception and waiting area to show a professional image. Opening post, scanning and forwarding it onto the relevant parties. Writing letters and correspondence on behalf of the surgery and medical staff. Opening and locking up the surgery. Covering colleagues during times of annual leave.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: Reception Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors to the surgery. Scheduling appointments for patients. Checking patients in. Dealing with all requests in an efficient and courteous manner. Screening enquiries for the doctors and medical staff. Registering new patients at the surgery. Explaining the practice procedures to new patients. Accurately collecting information and personal details about patients. Updating the surgeries computer system with appointments and personal details. Receiving urine and blood samples and sending them off to hospital laboratories. Chasing up appointments for patients with hospitals or with other healthcare professionals. Contacting patients to pass on test results /messages to patients as instructed by medical professionals. Arranging prescriptions for patients. Maintaining a clean reception and waiting area to show a professional image. Opening post, scanning and forwarding it onto the relevant parties. Writing letters and correspondence on behalf of the surgery and medical staff. Opening and locking up the surgery. Covering colleagues during times of annual leave.

Person Specification

Qualifications

Desirable

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Excellent communication skills
  • Excellent IT Skills
  • Customer service experience

Desirable

  • Emis Web knowledge
  • Previous GP reception experience
Person Specification

Qualifications

Desirable

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Excellent communication skills
  • Excellent IT Skills
  • Customer service experience

Desirable

  • Emis Web knowledge
  • Previous GP reception experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT


Employer's website

http://www.boltoncommunitypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT


Employer's website

http://www.boltoncommunitypractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Support Manager

Kieran Ward

Kieranward@nhs.net

Date posted

15 May 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2966-23-0000

Job locations

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT


Waters Meeting Road

Bolton

BL18TT


Broadgate

Bolton

BL34PZ


103 Chorley New Road

Horwich

Bolton

BL65QF


Mytham Road

Little Lever

Bolton

BL31JF


Privacy notice

Bolton Community Practice C.I.C's privacy notice (opens in a new tab)