Job responsibilities
Summary
To
receive, assist and direct patients in accessing the appropriate service or
healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Job Responsibilities
Administrative:
- To have a thorough knowledge of all Practice
procedures
- To work in accordance with written protocols
- Pulling/filing of notes as necessary
- Filing post in medical records
Reception
- Open and close the practice according to
Practice procedures
- Book, cancel or amend appointments for
patients
- Deal with patient enquiries
- Take messages and enter information onto
appropriate systems
- Deal with test results
- Maintain stationary stocks in reception and GP
consultation rooms
- Ensure reception area is clean and tidy
Information
Technology
- Registration of new patients computer data
entry and medical records
- Process change of address
- Registration of patients for online services
Telephone
- have a working knowledge of the telephone
system
- Receive incoming telephone calls, record
messages accurately and make contact with other members of the healthcare
team
Other
Tasks
- general clerical or administrative duties as
required
The job
description is not an exhaustive list of duties. Receptionists are required to be adaptable
and willing to undertake a wide range of duties within the practice. The job description will be reviewed and
updated on a regular basis to ensure the business needs of the Practice are
met.
Confidentiality
In the
course of seeing treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately.
In the
performance of the duties outlined in this job description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety Policy to include:
- Using personal security
systems within the workplace according to practice guidelines.
- Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks.
- Making effective use of training
to update knowledge and skills.
- Using appropriate infection
control procedures, ensuring that work areas are maintained in a tidy and
safe way and free from hazards.
- Reporting potential risks
identified.
- Actively identifying,
reporting and correction of health and safety hazards and infection
hazards immediately when recognised
- Routine management of own
team / team areas
Equality and Diversity
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues to include:
- Acting in a way that
recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies and current
legislation.
- Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is
welcoming to and of the individual, is non-judgemental and respects their
circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
Participation in an annual individual performance
review; maintaining a record of
own personal and/or professional development.
Taking
responsibility for own development, learning and performance.
Working Relationships
To work as a flexible member of the team to ensure
the smooth running of the practice, providing support to other team members
when necessary.
Quality
The post-holder will strive to maintain quality
within the practice and will:
- Alert other team members to
issues of quality and risk
- Assess own performance and
take accountability for own actions, either directly or under supervision.
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance.
- Work effectively with
individuals in other agencies to meet patients needs.
- Effectively manage own time,
workload and resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
- Communicate effectively
with other team members
- Communicate effectively
with patients and carers
- Recognize peoples needs
for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
- Apply practice policies,
standards and guidance.
- Discuss with other members
of the team how the policies, standards and guidelines will affect own
work.
- Participate in audit where
appropriate.