Bridge End Surgery

Receptionist / Admin Support

The closing date is 20 March 2026

Job summary

We are looking for an enthusiastic, hardworking individuals to join our current team, previous experience of working as an EMIS GP surgery would be beneficial.

We are based in Chester le Street, County Durham which is easily accessible from Newcastle and Durham.

Main duties of the job

Candidates should be committed and enthusiastic and should ideally have experience working within a GP surgery.

We are a supportive and proactive practice. We recognise the increased pressure within General Practice and offer a supportive environment.

We are a training practice for both medical students and GP Trainees and encourage development within the practice.

About us

The practice consists of 2GP Partners, five Salaried GPs, three Practice Nurses, two ANPs, a Health Care Assistants, a GPA and admin members (split into admin and receptionist), a Pharmacists and our PCN colleagues (Care Coordinators, pharmacy technicians, dietitian, first contact physios, mental health practitioners, social prescribers).

We enjoy the work but it is busy and can be demanding so there is plenty of support from the team.

We aim to deliver the best possible service whilst maintaining the healthiest well-being balance as possible.

Date posted

02 March 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2962-26-0001

Job locations

Picktree Lane

Chester le Street

County Durham

DH3 3SL

Job description

Job responsibilities

You will be responsible for administrative functions, including but not limited to:

Reception duties providing a positive patient experience, information, advice and signposting

Telephone receive and make telephone calls and respond to voicemails as required

Handling clinical specimens ensuring correct details and appropriate handover

Appointments use GP systems to book, manage and cancel appointments

Patient record management record all patient contacts and ensure timely and accurate data entry

Ensure escalation of issues or urgent clinical cases to the appropriate person

Patient administration and filing support patients with paperwork, registration and record management

Results use of clinical systems to respond to patient result requests

Printing, scanning and photocopying ensuring information is uploaded to records

Workflow processing letters and ensuring continuity of care

Patient tasks and emails/E-consults

Prescriptions including repeat prescriptions

General administrative duties

Handle sensitive and confidential information

Recognise and report issues relating to safeguarding vulnerable children and adults