Deputy Operations Manager - 1 year fixed term

Job description

Job responsibilities

• First point of contact with regard to delivery of Network projects/schemes.
• Support contractual requirements on behalf of the Network
• Support the co-ordination of training and development of clinical/administrative staff
• Support the co-ordination of delivery of services and service submissions on behalf of the Network
• Support recruitment, induction and training of new PCN staff
• Line management of additional roles staff
• Collate feedback / analysis data on behalf of the Network
• To facilitate the workflow processes in relation to the above
• Take notes of meetings and circulate in a timely manner 

Finance:

Support the monitoring and check the accuracy of any submissions for Enhanced Services, Contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis

Support the manager in ensuring the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:

Ensuring all claims are submitted in good time and payment made and received

Ensuring the practices allocation of resources if fair and equitable

Present plans, monitoring information and reports to the PCN as required

Organisational:

Manage bookings and diary for meetings, clinics etc.

Support the operations manager with the PCN Clinical Directors availability and diary management.

Support the operations manager with all HR & administration functions as required.

IM&T

Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

Train & register as an ID checker for NHS smartcard management

Welfare:

Organise PCN events i.e. PLT/Educational Events

Working Relationships:

To work as a flexible member of the PCN providing support to other team members when necessary

To take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high quality services

Encourage supporting staff to collaborate through sharing information and intelligence across different activities

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

- Training may need to be undertaken outside of normal practice hours, and off site.

Quality:

The post-holder will strive to maintain quality within the PCN, and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision.

- Work effectively with individuals in other agencies

- Effectively manage own time, workload and resources

Communication:

Ensure effective communication is maintained within the Network

Person Specification

Qualifications

Essential

• GCSE grade A to C in English & Maths
• At least 2 A'Levels or equivalent
• Proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
• Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider.

Desirable

• Qualified to NVQ level 2 in Health and Social Care
• Qualified to Degree level

Knowledge and Skills

Essential

• Be highly effective verbal and written communicator.
• Self-motivated, with the ability to work on own initiative
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately.
• Be a good team player
• Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Be computer literate, able to operate commonly used IT packages and manage their own IT system with support from the IT provider.
• Be aware of an understand data protection implications and manage information appropriately at all times.

Desirable

• Have an understanding of the national policy direction for primary, community and secondary care together with good practical and conceptual knowledge of healthcare improvement methods and practice
• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as IIF, LIS, DES, QOF, PCCF

Experience

Essential

• Primary Care experience at supervisory or deputy management level

Desirable

• Experience of working in general practice
• Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices.
• Experience of developing working relationships with local and national stakeholders, demonstrating effective influencing and negotiating skills, training and facilitation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Carlton House Surgery

28 Tenniswood Road

London

EN1 3LL

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)