Practice Manager
This job is now closed
Job summary
We are seeking one Full Time Practice Managers with excellent interpersonal, customer service and organisational skills to join our team. PMs would need to have completed the relevant Primary Healthcare Management Trainings like AMSPAR and/or ILM in healthcare management. OR have at least 5 years experience as a PM in General Practice Management..
The successful candidate will be responsible for Practice Management of Medicus Health Partners at one of our branches in Enfield, North London.
Main duties of the job
Your main duties will be to effectively manage a Primary Care admin and clinical team in a General Practice setting, by keeping Patient and staff well-being at the core of your practice at all times.
Responding to the urgent clinical needs of a diverse population with the ability to work in pressured situations, the post requires someone with initiative and enthusiasm, excellent communication and administrative skills and empathy with patients.
Please refer to the JD attached for further details
About us
Medicus Health Partners (MHP) is a Super-partnership over thirteen GP practice locations/ GP branches in Enfield with central governance, operations and finance teams. We have over 92,000 registered patients and more than 300 staff with a strong patient focused ethos. We are looking to recruit the right individual to champion a culture of quality across the organisation.
If you have the qualities essential for this, please apply with your CV via the NHS jobs site
Details
Date posted
13 January 2022
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2961-22-9174
Job locations
Lincoln Road Medical Practice
Lincoln Road, Bush Hill Park
Enfield
Middlesex
EN1 1LJ
Alma Healthcare Centre –
1 Woodall Road
London
EN3 4GS
Job description
Job responsibilities
Job Summary
Medicus Health Partners is an innovative Super Partnership in North East of Enfield. MHP comprise of 12 branched sites under one NHS contracts, delivering the best quality primary care to over 92,000 patients.
With guidance from a senior central team and cluster manager, each site has a dedicated administration team responsible for managing the patient experience and the day-to-day management of the service.
Employing nearly 250 staff in a variety of roles, our staff are our greatest asset. This includes reception and administration teams up to board members, senior managers, GP and business partners and an increasingly dynamic range of clinical roles, comprising GPs, Pharmacists, Nurses, Paramedics and Health Care Assistants.
The successful candidate will be required to:
Work primarily from one site to ensure the successful day to day running of the site
Support other sites in periods of site manager absence and annual leave
Manage services as required to meet all contractual, quality and safety expectations
Work closely with the cluster manager to ensure the delivery of Medicus business objectives
Be responsible for operational processes at each site
Ensure that CQC compliance is maintained, supported by the cluster manager
Ensure effective processing of all administrative work
Quality Assurance
Ensure that the services provided remain fit for purpose and deliver patient needs and expectations.
Monitor site quality performance and produce reports that provide assurance to the cluster manager that sites are performing adequately.
Advise on changes and their implementation and provide training to enable others to achieve quality services.
Feedback to the Managing Partner any ideas and innovations that could improve overall efficiencies for Medicus.
Responsibilities
Quality Assurance and CQC Compliance
Ensure systems are in place to improve quality of services provided i.e. QOF, Friends and Family tests, Patient Participation Groups
Ensure CQC standards are maintained, striving for outstanding ratings
Promote quality achievement and performance within the site.
Ensure any Medicus quality targets are achieved.
Ensure compliance with national standards and legislation.
Identifying relevant quality related training needs.
Maintaining or introducing any necessary controls and documentation.
Collating and analyzing performance data, including recommendations for any under-performance.
Lead meetings that involve staff from all levels to communicate and drive quality
Liaise proactively with patients and other relevant service providers to improve quality.
Liaise with other Medicus site managers within your cluster
Staff Management
Lead site team in partnership with the cluster manager to deliver the best standards of primary care.
Support the cluster manager with staff selection and recruitment for the sites.
Ensure site staff are appropriately trained and skilled and that mandatory training is up to date.
Manage site staff discipline or grievances, reporting weekly to the cluster manager.
Ensure site rotas are covered and staff shortfalls are managed in a cost effective manner
Ensure site staff are trained to perform tasks well and consistently
Ensure site staff are appraised annually, with personal development plans where necessary
Identify training needs of site staff and plan appropriately
Ensure site rotas are planned adequately in advance so that reception and administrative tasks are covered at all times
Identify and manage problems in staff performance and make appropriate records.
Monitor site lateness, sick leave and unauthorised absences and manage them in conjunction with the Medicus absence policy
To co-ordinate Practice Team Meetings in accordance with the agreed practice timetable
To attend site manager meetings lead by your cluster manager.
Administration
To enforce all Medicus standard operating policies and procedures
To participate in and lead site audits
To maintain reporting all accidents/untoward incidents promptly
To respond to and resolve patient queries and complaints in accordance with the Medicus complaints policy
To ensure knowledge of building facilities, including but not limited to
o Intruder alarms
o Fire alarms
o Health and safety
Arranging locum cover
Complaints
To follow the Medicus policy for handling complaints and to be the complaints lead within the appointed Medicus cluster
Finance
Maintain a local expenditure record, including incoming and outgoing petty cash
Ensure invoices are correctly processed to the central finance team
Ensure practice level completion and return of all national and local reporting requests.
To adhere to Medicus ordering and invoicing policy
IM&T
Ensure site meets statutory duties with regard to local GPIT and NHS compliance.
To be the site lead for IT and ensure that all staff are appropriately trained
To be fully competent in EMIS, DOCMAN, CQRS and other site specific IT systems
To maintain the integrity of the EMIS centralised database
To be responsible for all information flows as delegated by the cluster manager
Practice Development
Participate in the production of the practice development plan and the achievement of its objectives
Participate in monitoring performance and data collection as necessary
Participate and contribute in all enhanced services programmes
To represent the site at all cluster meetings as requested by the cluster manager or Medicus central team
Report immediately any potential risks to your cluster manager to ensure effective management
Record incidents and report to the cluster manager
Organise practice and primary health care team meetings on a regular basis
To disseminate information to staff and represent the views of the management team appropriately
To ensure that the work of the reception team complies with the practice Caldicott, security and governance policies
Premises
To co-ordinate quotes and submit to the cluster manager for approval
Supervise co-ordination of works as directed
To ensure building security is maintained, including:
o thorough knowledge of site shut down procedures
o setting alarms
To be a site key holder
To ensure adherence and implementation of the site specific Medicus health & safety policy
To ensure adequate stocks of stationery and clinical supplies are maintained at the site
Monitor the effective operation of equipment in the surgery and report defects to the cluster manager
Job description
Job responsibilities
Job Summary
Medicus Health Partners is an innovative Super Partnership in North East of Enfield. MHP comprise of 12 branched sites under one NHS contracts, delivering the best quality primary care to over 92,000 patients.
With guidance from a senior central team and cluster manager, each site has a dedicated administration team responsible for managing the patient experience and the day-to-day management of the service.
Employing nearly 250 staff in a variety of roles, our staff are our greatest asset. This includes reception and administration teams up to board members, senior managers, GP and business partners and an increasingly dynamic range of clinical roles, comprising GPs, Pharmacists, Nurses, Paramedics and Health Care Assistants.
The successful candidate will be required to:
Work primarily from one site to ensure the successful day to day running of the site
Support other sites in periods of site manager absence and annual leave
Manage services as required to meet all contractual, quality and safety expectations
Work closely with the cluster manager to ensure the delivery of Medicus business objectives
Be responsible for operational processes at each site
Ensure that CQC compliance is maintained, supported by the cluster manager
Ensure effective processing of all administrative work
Quality Assurance
Ensure that the services provided remain fit for purpose and deliver patient needs and expectations.
Monitor site quality performance and produce reports that provide assurance to the cluster manager that sites are performing adequately.
Advise on changes and their implementation and provide training to enable others to achieve quality services.
Feedback to the Managing Partner any ideas and innovations that could improve overall efficiencies for Medicus.
Responsibilities
Quality Assurance and CQC Compliance
Ensure systems are in place to improve quality of services provided i.e. QOF, Friends and Family tests, Patient Participation Groups
Ensure CQC standards are maintained, striving for outstanding ratings
Promote quality achievement and performance within the site.
Ensure any Medicus quality targets are achieved.
Ensure compliance with national standards and legislation.
Identifying relevant quality related training needs.
Maintaining or introducing any necessary controls and documentation.
Collating and analyzing performance data, including recommendations for any under-performance.
Lead meetings that involve staff from all levels to communicate and drive quality
Liaise proactively with patients and other relevant service providers to improve quality.
Liaise with other Medicus site managers within your cluster
Staff Management
Lead site team in partnership with the cluster manager to deliver the best standards of primary care.
Support the cluster manager with staff selection and recruitment for the sites.
Ensure site staff are appropriately trained and skilled and that mandatory training is up to date.
Manage site staff discipline or grievances, reporting weekly to the cluster manager.
Ensure site rotas are covered and staff shortfalls are managed in a cost effective manner
Ensure site staff are trained to perform tasks well and consistently
Ensure site staff are appraised annually, with personal development plans where necessary
Identify training needs of site staff and plan appropriately
Ensure site rotas are planned adequately in advance so that reception and administrative tasks are covered at all times
Identify and manage problems in staff performance and make appropriate records.
Monitor site lateness, sick leave and unauthorised absences and manage them in conjunction with the Medicus absence policy
To co-ordinate Practice Team Meetings in accordance with the agreed practice timetable
To attend site manager meetings lead by your cluster manager.
Administration
To enforce all Medicus standard operating policies and procedures
To participate in and lead site audits
To maintain reporting all accidents/untoward incidents promptly
To respond to and resolve patient queries and complaints in accordance with the Medicus complaints policy
To ensure knowledge of building facilities, including but not limited to
o Intruder alarms
o Fire alarms
o Health and safety
Arranging locum cover
Complaints
To follow the Medicus policy for handling complaints and to be the complaints lead within the appointed Medicus cluster
Finance
Maintain a local expenditure record, including incoming and outgoing petty cash
Ensure invoices are correctly processed to the central finance team
Ensure practice level completion and return of all national and local reporting requests.
To adhere to Medicus ordering and invoicing policy
IM&T
Ensure site meets statutory duties with regard to local GPIT and NHS compliance.
To be the site lead for IT and ensure that all staff are appropriately trained
To be fully competent in EMIS, DOCMAN, CQRS and other site specific IT systems
To maintain the integrity of the EMIS centralised database
To be responsible for all information flows as delegated by the cluster manager
Practice Development
Participate in the production of the practice development plan and the achievement of its objectives
Participate in monitoring performance and data collection as necessary
Participate and contribute in all enhanced services programmes
To represent the site at all cluster meetings as requested by the cluster manager or Medicus central team
Report immediately any potential risks to your cluster manager to ensure effective management
Record incidents and report to the cluster manager
Organise practice and primary health care team meetings on a regular basis
To disseminate information to staff and represent the views of the management team appropriately
To ensure that the work of the reception team complies with the practice Caldicott, security and governance policies
Premises
To co-ordinate quotes and submit to the cluster manager for approval
Supervise co-ordination of works as directed
To ensure building security is maintained, including:
o thorough knowledge of site shut down procedures
o setting alarms
To be a site key holder
To ensure adherence and implementation of the site specific Medicus health & safety policy
To ensure adequate stocks of stationery and clinical supplies are maintained at the site
Monitor the effective operation of equipment in the surgery and report defects to the cluster manager
Person Specification
Qualifications
Essential
- Qualifications:
- Accredited Primary Healthcare Training or certification- like AMSPAR or ILM Level 5
- Good general education to GCSE or equivalent, including equivalent grade B or above passes in Maths and English
- Experience:
- Minimum 5 years experience as a practice manager or assistant practice manager in a GP Practice
- Experience of managing an administrative team
- Understanding of clinical governance issues in a primary care setting
- A track record that shows work as part of a multi-disciplinary team
- Knowledge of practice financial processes
- Proven staff development skills with the ability to motivate a team
- IM&T Skills:
- Ability to motivate team
- Excellent IT skills
- Literacy in IM&T processes, both hardware and software
- Personal Attributes:
- Flexible Approach.
- Ability to lead a team.
- Ability to work with a wide range of professionals and patients at all levels
- To be committed to Equal Opportunities
Desirable
- Qualification:
- HR training
- Relevant A-Levels
- Relevant degree
- Experience:
- Experience of working in a Primary care project.
- Experience of managing administrative staff through a potential change i.e change in computer system or change in location
- Partnership working
- Understanding of access requirements.
- Business Planning
- Change Management
- IM&T Skills:
- Qualification / experience of project management.
- EMIS and DOCMAN
Experience
Essential
- Working within a Primary Care setting for at least 2 years as a Practice Manager or a Deputy Practice Manager is essential
Person Specification
Qualifications
Essential
- Qualifications:
- Accredited Primary Healthcare Training or certification- like AMSPAR or ILM Level 5
- Good general education to GCSE or equivalent, including equivalent grade B or above passes in Maths and English
- Experience:
- Minimum 5 years experience as a practice manager or assistant practice manager in a GP Practice
- Experience of managing an administrative team
- Understanding of clinical governance issues in a primary care setting
- A track record that shows work as part of a multi-disciplinary team
- Knowledge of practice financial processes
- Proven staff development skills with the ability to motivate a team
- IM&T Skills:
- Ability to motivate team
- Excellent IT skills
- Literacy in IM&T processes, both hardware and software
- Personal Attributes:
- Flexible Approach.
- Ability to lead a team.
- Ability to work with a wide range of professionals and patients at all levels
- To be committed to Equal Opportunities
Desirable
- Qualification:
- HR training
- Relevant A-Levels
- Relevant degree
- Experience:
- Experience of working in a Primary care project.
- Experience of managing administrative staff through a potential change i.e change in computer system or change in location
- Partnership working
- Understanding of access requirements.
- Business Planning
- Change Management
- IM&T Skills:
- Qualification / experience of project management.
- EMIS and DOCMAN
Experience
Essential
- Working within a Primary Care setting for at least 2 years as a Practice Manager or a Deputy Practice Manager is essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Medicus Health Partners
Address
Lincoln Road Medical Practice
Lincoln Road, Bush Hill Park
Enfield
Middlesex
EN1 1LJ
Employer's website
https://www.medicushealthpartners.co.uk/ (Opens in a new tab)
Employer details
Employer name
Medicus Health Partners
Address
Lincoln Road Medical Practice
Lincoln Road, Bush Hill Park
Enfield
Middlesex
EN1 1LJ
Employer's website
https://www.medicushealthpartners.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
13 January 2022
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2961-22-9174
Job locations
Lincoln Road Medical Practice
Lincoln Road, Bush Hill Park
Enfield
Middlesex
EN1 1LJ
Alma Healthcare Centre –
1 Woodall Road
London
EN3 4GS
Supporting documents
Privacy notice
Medicus Health Partners's privacy notice (opens in a new tab)