Job summary
We are seeking a full time Medical Secretary to join our friendly patient facing team. To provide general and medical secretarial support
to the Practice Manager, Operations Manager, Doctors, and other health
professionals involving word processing and audio typing skills and general
clerical work.
Main duties of the job
ü To provide an efficient audio, copy
typing and word processing service for GPs and health professionals as
required. This includes the typing of letters, reports, patient referrals,
medical reports, coroners reports, insurance reports, minutes, memorandums,
etc. in an accurate and quality manner.
ü PRISM referrals, advice, and
guidance and 2 week wait referrals.
ü Dealing with telephone enquiries
from patients and secondary care colleagues.
ü To retrieve medical records and
assist the completion of medical/insurance records.
ü To issue invoices for non-NHS work
and to chase payment as required.
ü To record payments received for non-NHS
work
ü File patient records and
correspondence in patient medical records.
ü To coordinate hospital appointments,
bookings and admissions as required.
ü To attend Practice team meetings as
required and to attend meetings and take minutes.
ü To liaise and arrange Patient
Participation Group meetings as required and to attend and take minutes.
ü To receive incoming and initiate
outgoing telephone calls to facilitate timely and appropriate communications
with others, taking messages and dealing with appropriate queries.
ü To provide minute taking during
daily clinical meetings
ü
To provide cover for members of the administrative team
during periods of sickness and annual leave.
About us
We are a large, dynamic, friendly practice of circa 25000 patients with a focus on clinical excellence and engagement with the modern NHS. Being located adjacent to the University of Leicester we do have a large student population. We are looking for individuals who are interested in providing an efficient and helpful service to our patients.
Job description
Job responsibilities
Medical Secretary
Responsible to:
Admin Team Leader
Job Summary:
To provide general and medical secretarial support to the Practice Manager, Operations Manager, Doctors, and other health professionals involving word processing and audio typing skills and general clerical work.
Key Responsibilities/Accountabilities:
Specific Duties
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, medical reports, coroner’s reports, insurance reports, minutes, memorandums, etc. in an accurate and quality manner.
- To retrieve medical records and assist the completion of medical/insurance records.
- To issue invoices in response to Solicitor’s requests for medical records and to chase payment as required.
- To record payments received for medical records requests and arrange deposit to bank.
- File patient records and correspondence in patient medical records.
- To coordinate hospital appointments, bookings and admissions as required.
- To attend Practice team meetings as required and to attend meetings and take minutes.
- To liaise and arrange Patient Participation Group meetings as required and to attend and take minutes.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Maintain adequate supplies of office stationery in order to perform your secretarial duties.
- To provide minute taking during daily clinical meetings
- To provide cover for members of the administrative team during periods of sickness and annual leave.
Quality & Confidentiality
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- ensure information and documentation is accurate;
- alert the management team to issues of risk;
- assess own performance and take accountability for own actions, either directly or under supervision;
- contribute to the effectiveness of the team by reflecting own and team activities and making suggestions on ways to improve and enhance the team’s performance; and
- manage own time, workload and resources
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice’s Health & Safety Policy, to include:
- identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
- making effective use of training to update knowledge and skills;
- reporting potential risks;
- reporting incidents and accidents;
- ensuring correct PPE is worn for the appropriate task;
- ensuring all areas are tidy and free from hazards;
- carrying out regular housekeeping; and
- ensuring manual handling and lifting techniques are used.
- Personal/Professional Development:
- The post-holder will participate in any training offered and take personal responsibility for developing their knowledge, techniques and skills.
- Communication:
- The post-holder should recognise the importance of effective communication within the team and will strive to:
- establish and maintain effective working relationships with co-workers, patients and carers;
- recognise people’s needs for alternative methods of communication and respond accordingly;
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.
The post holder is required to respect the confidentiality of all matters that they might learn in the course of their employment. The post holder must respect the requirements set out in the Data Protection Act 2018
Job description
Job responsibilities
Medical Secretary
Responsible to:
Admin Team Leader
Job Summary:
To provide general and medical secretarial support to the Practice Manager, Operations Manager, Doctors, and other health professionals involving word processing and audio typing skills and general clerical work.
Key Responsibilities/Accountabilities:
Specific Duties
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, medical reports, coroner’s reports, insurance reports, minutes, memorandums, etc. in an accurate and quality manner.
- To retrieve medical records and assist the completion of medical/insurance records.
- To issue invoices in response to Solicitor’s requests for medical records and to chase payment as required.
- To record payments received for medical records requests and arrange deposit to bank.
- File patient records and correspondence in patient medical records.
- To coordinate hospital appointments, bookings and admissions as required.
- To attend Practice team meetings as required and to attend meetings and take minutes.
- To liaise and arrange Patient Participation Group meetings as required and to attend and take minutes.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Maintain adequate supplies of office stationery in order to perform your secretarial duties.
- To provide minute taking during daily clinical meetings
- To provide cover for members of the administrative team during periods of sickness and annual leave.
Quality & Confidentiality
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- ensure information and documentation is accurate;
- alert the management team to issues of risk;
- assess own performance and take accountability for own actions, either directly or under supervision;
- contribute to the effectiveness of the team by reflecting own and team activities and making suggestions on ways to improve and enhance the team’s performance; and
- manage own time, workload and resources
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice’s Health & Safety Policy, to include:
- identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
- making effective use of training to update knowledge and skills;
- reporting potential risks;
- reporting incidents and accidents;
- ensuring correct PPE is worn for the appropriate task;
- ensuring all areas are tidy and free from hazards;
- carrying out regular housekeeping; and
- ensuring manual handling and lifting techniques are used.
- Personal/Professional Development:
- The post-holder will participate in any training offered and take personal responsibility for developing their knowledge, techniques and skills.
- Communication:
- The post-holder should recognise the importance of effective communication within the team and will strive to:
- establish and maintain effective working relationships with co-workers, patients and carers;
- recognise people’s needs for alternative methods of communication and respond accordingly;
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.
The post holder is required to respect the confidentiality of all matters that they might learn in the course of their employment. The post holder must respect the requirements set out in the Data Protection Act 2018
Person Specification
Qualifications
Essential
- GSCE grades A-C in English & Maths Good keyboard and computer skills
- tenacious with an eye for detail;
- a strong customer service ethic and skills;
- a friendly can do attitude
- a mature, empathetic nature
- be professional, friendly and tactful
- ability to work under pressure
- well organised with the ability to multi-task
Desirable
Person Specification
Qualifications
Essential
- GSCE grades A-C in English & Maths Good keyboard and computer skills
- tenacious with an eye for detail;
- a strong customer service ethic and skills;
- a friendly can do attitude
- a mature, empathetic nature
- be professional, friendly and tactful
- ability to work under pressure
- well organised with the ability to multi-task
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
