Job summary
The Pendle Medical
Partnership are looking for an enthusiastic, and forward-thinking experienced Part Time Operations Manager to join their existing Management Team to ramp up our organisational support and deliver a Modern GP Practice Model. This Post is for 30 hours per week over 4 days.
This post is a shared role with another Ops Manager who make up a team of four (4) members of the senior management team (SMT). We are looking for a very high level of expectation and so the candidate must be confident at making a real impact.
THIS IS A GREAT OPPORTUNITY TO STEP UP WITH CONFIDENCE if you have established extensive Primary care background.
This is NOT an Agenda for Change (AfC) Post.
We may end the listing early if sufficient applications meet our needs
** Interviews Likely Monday 12th May or earlier if a candidate is found.
Main duties of the job
This is an exciting new role which will play a fundamental part in the smooth running of the Practice and will provide the post holder with the opportunity to demonstrate and apply their leadership and management skills towards the next level, within a supportive and proactive Management Team approach. Working around constant change the postholder must be resilient and tenacious and be able to work under pressure.
Our management team support over 55 clinical and non clinical staff and consists of a remote Practice Business Manager, Practice manager and 2 x Operational Managers which the post holder will be one of. This shared leadership builds heavily on great teamwork, communication and peer support to ensure the very best of peoples skills and experience combined. Its a great role to move into and develop and the right candidate can make a huge impact.
This part-time role requires working flexibly across two sites at Earby & Colne, and may include occasional work patterns between 08.00 & 1830hrs. We expect the working week to be over four days - Mon, Wed, Thu & Fri, - with TUESDAY being your normal day off in this pattern.
About us
The Pendle Medical
Partnership works hard to provide a friendly, efficient, and caring service
where the needs of our patients come first and foremost. Each one of us will
work to ensure that each patient is treated courteously and with respect and
receives the highest standard of care we can provide within the resources
available to us.
We work from two sites -
The Surgery at Earby, and Floor 2 within Colne Health Centre. As one of the
largest practices in East Lancashire, we can offer an extensive range of
services, enabling our patients to be cared for in the community, often
avoiding the need for long waits for hospital services.
With 10 GPs, a team of 7 experienced
practice nurses/ Nurse Associates, 3 Physician's Associate, our own pharmacist, health
care assistants, ARRS PCN staffing and a very experience team of Care Navigators. All with excellent knowledge of services in this
area, we believe that we are well equipped to support our 15,000+ patients health and
care needs.
Our values
INSPIRE An open culture which is respectful and honest, leading by example and encouraging all people to have a voice.
DEVELOP resilience in people, communities, and sustainable services.
INNOVATE Support constant service Transformation, seeking innovative solutions to challenges
Job description
Job responsibilities
This is an exciting new
role which will play a fundamental part in the smooth running of the Practice
and will provide the post holder with the opportunity to demonstrate their supervisory
management skills within a supportive and proactive Senior Management Team SMT consisting of a Remote Practice Business Manager, Practice Manager and a
similar Operations manager that makes up an SMT of four.
The role is advertised is part time 30
hours over 4 days. Mon Wed Thu and Fri.with Tuesday being a day off.
This is NOT
an Agenda for Change AfC Post.
Main Duties of the job
KEY MAIN Duties focus heavily on:
Manage and
maintain a robust EMIS Clinical Appointments system
Manage and
maintain a robust Digitalised telephone management system X-on GP Connect
Supervise
areas of GP Teamnet.
Co- Line
manage care navigation team
Student and
trainee GPs and FY2 ST3 etc.
Clinical Rota
and room planning and allocation.
Other core Duties:
Deputise for and
support the practice manager
Jointly oversee accuracy
and robustness of reception and administration rotas, including annual leave
and absence
Provide initial
guidance and advice on patients complaints
Quality control
of the coding and summarising process
Assist or lead regular
team meetings. Prepare agendas, take minutes as appropriate.
Provide
administrative support for trainee GPs and medical students
Provide
administrative support for monthly MDT palliative care meetings
Assist with staff
training and induction plans as necessary
Manage the
practice website and social media account
Premises and
security management shared responsibility
Template and
population management updates, amendments importing.
Provide emergency
cover for reception if required.
Job description
Job responsibilities
This is an exciting new
role which will play a fundamental part in the smooth running of the Practice
and will provide the post holder with the opportunity to demonstrate their supervisory
management skills within a supportive and proactive Senior Management Team SMT consisting of a Remote Practice Business Manager, Practice Manager and a
similar Operations manager that makes up an SMT of four.
The role is advertised is part time 30
hours over 4 days. Mon Wed Thu and Fri.with Tuesday being a day off.
This is NOT
an Agenda for Change AfC Post.
Main Duties of the job
KEY MAIN Duties focus heavily on:
Manage and
maintain a robust EMIS Clinical Appointments system
Manage and
maintain a robust Digitalised telephone management system X-on GP Connect
Supervise
areas of GP Teamnet.
Co- Line
manage care navigation team
Student and
trainee GPs and FY2 ST3 etc.
Clinical Rota
and room planning and allocation.
Other core Duties:
Deputise for and
support the practice manager
Jointly oversee accuracy
and robustness of reception and administration rotas, including annual leave
and absence
Provide initial
guidance and advice on patients complaints
Quality control
of the coding and summarising process
Assist or lead regular
team meetings. Prepare agendas, take minutes as appropriate.
Provide
administrative support for trainee GPs and medical students
Provide
administrative support for monthly MDT palliative care meetings
Assist with staff
training and induction plans as necessary
Manage the
practice website and social media account
Premises and
security management shared responsibility
Template and
population management updates, amendments importing.
Provide emergency
cover for reception if required.
Person Specification
Work related skills
Essential
- Excellent communication skills (written, verbal and presenting)
- Strong IT & Microsoft teams skills
- Proven team worker
- Excellent Management /Supervisory skills
- Ability to prioritise, delegate and work to deadlines in a fast-paced environment.
- Ability to motivate and train staff
- Strategic thinker
- Tenacious and resilient
Desirable
- Proven problem solving and analytical skills
- Excel, Outlook and MS Teams proficiency,
- Knowledge and use of EMIS Web
- Confident decision making
Experience
Essential
- Supervisory experience
- Experience of working within a customer support or service support industry that puts customer needs first.
Desirable
- Experience of performance management, including staff development
- Health and safety experience
- Experience of producing agendas and minutes for meetings.
- Supervisory experience in an NHS GP practice or a similar Primary Care setting.
- Knowledge of EMIS Appointments system (Highly Desirable).
Personal qualities
Essential
- Excellent interpersonal skills
- Ability to perform under pressure
- Ability to motivate teams, enhance morale and maintain a positive environment.
- Able to use initiative and judgement
- A calm and fair approach to solution based problem solving.
Other requirements
Essential
- Car driver / owner
- Willingness to attend training as necessary
- Willingness to travel between sites and attend external meetings
- Disclosure and Barring service check
- other duties as commensurate with a role at middle management/supervisory level.
Qualifications
Essential
- Whilst we are not looking for straight A grades, we are expecting the candidate to demonstrate a high standard of previous education and study, with excellent literacy and numeracy skills.
Desirable
- Evidence of previous supervisory, or management qualification at a mid level such as HNC / NVQ 3, OU or post graduate standard.
- A Health & Safety qualification is desirable.
- Microsoft IT skills
- Previous NHS Mandatory training on systems such as EMIS, System One, or other software.
- Demonstrable evidence of personal professional development.
Person Specification
Work related skills
Essential
- Excellent communication skills (written, verbal and presenting)
- Strong IT & Microsoft teams skills
- Proven team worker
- Excellent Management /Supervisory skills
- Ability to prioritise, delegate and work to deadlines in a fast-paced environment.
- Ability to motivate and train staff
- Strategic thinker
- Tenacious and resilient
Desirable
- Proven problem solving and analytical skills
- Excel, Outlook and MS Teams proficiency,
- Knowledge and use of EMIS Web
- Confident decision making
Experience
Essential
- Supervisory experience
- Experience of working within a customer support or service support industry that puts customer needs first.
Desirable
- Experience of performance management, including staff development
- Health and safety experience
- Experience of producing agendas and minutes for meetings.
- Supervisory experience in an NHS GP practice or a similar Primary Care setting.
- Knowledge of EMIS Appointments system (Highly Desirable).
Personal qualities
Essential
- Excellent interpersonal skills
- Ability to perform under pressure
- Ability to motivate teams, enhance morale and maintain a positive environment.
- Able to use initiative and judgement
- A calm and fair approach to solution based problem solving.
Other requirements
Essential
- Car driver / owner
- Willingness to attend training as necessary
- Willingness to travel between sites and attend external meetings
- Disclosure and Barring service check
- other duties as commensurate with a role at middle management/supervisory level.
Qualifications
Essential
- Whilst we are not looking for straight A grades, we are expecting the candidate to demonstrate a high standard of previous education and study, with excellent literacy and numeracy skills.
Desirable
- Evidence of previous supervisory, or management qualification at a mid level such as HNC / NVQ 3, OU or post graduate standard.
- A Health & Safety qualification is desirable.
- Microsoft IT skills
- Previous NHS Mandatory training on systems such as EMIS, System One, or other software.
- Demonstrable evidence of personal professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
