West Farm Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

Due to the retirement of one of our long serving employees the opportunity has arisen for a part-time medical receptionist at our practice.

Total of 19.5 hours per week/part time

Wednesday 8.30am - 6.00pm

Thursday 8.30am - 2.00pm

Friday 8.30am - 2.00pm

Main duties of the job

You will provide reception and administrative support for the practice, dealing with patients, clinical staff and community colleague in a professional and friendly manner. You will help patients in accessing the appropriate healthcare professional and carry out administrative task to assist in the smooth running of the practice in line with practice protocols and time scales.

We are looking for someone who is reliable, can be flexible when needed and enjoys working as part of a small team.

About us

West Farm Surgery is situated on Longbenton Estate and is in walking distance from Four Lane Ends Metro Station.

We have 3 clinical partners and 1 non-clinical partner along with established nursing, pharmacy, physician associate and admin/reception teams. We are focused on delivering the best care possible to our patients.

Details

Date posted

01 August 2024

Pay scheme

Other

Salary

£11.44 to £11.67 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2929-24-0000

Job locations

31 West Farm Avenue

Longbenton

Newcastle

Tyne and Wear

NE12 8LS


Job description

Job responsibilities

Responsibilities

Reception

Greet and direct patients and visitors

Make appointments both in person and over the telephone

Deal with requests for home visits according to the practice protocol

Deal with general enquires from patients and external agencies

General assistance to practice team and respond to the needs of the doctors/nurses during surgery

Process daily tasks received from patients and team members

Collect payment for Non-NHS work

Give out test results following GP instructions

Administration

Registration of patients

Return medical records for patients who are deceased/leaving the practice

Faxing and photocopying as requested

Processing patient change of address

When required process incoming mail

Scanning of hospital letters

Prepare outgoing mail

Input and extract data from the practice computer system

Prescriptions

Process repeat prescriptions in accordance with the practice policy

Hand out repeat prescriptions ensuring patient identity is verified

Deal with prescriptions queries from patients and pharmacies

General

Keep the waiting area and reception tidy at all times

Make refreshments for doctors, other team members or visitors to the practice as requested

Ensure consulting rooms are well stocked

Any other reasonable duties assigned by manager

Job description

Job responsibilities

Responsibilities

Reception

Greet and direct patients and visitors

Make appointments both in person and over the telephone

Deal with requests for home visits according to the practice protocol

Deal with general enquires from patients and external agencies

General assistance to practice team and respond to the needs of the doctors/nurses during surgery

Process daily tasks received from patients and team members

Collect payment for Non-NHS work

Give out test results following GP instructions

Administration

Registration of patients

Return medical records for patients who are deceased/leaving the practice

Faxing and photocopying as requested

Processing patient change of address

When required process incoming mail

Scanning of hospital letters

Prepare outgoing mail

Input and extract data from the practice computer system

Prescriptions

Process repeat prescriptions in accordance with the practice policy

Hand out repeat prescriptions ensuring patient identity is verified

Deal with prescriptions queries from patients and pharmacies

General

Keep the waiting area and reception tidy at all times

Make refreshments for doctors, other team members or visitors to the practice as requested

Ensure consulting rooms are well stocked

Any other reasonable duties assigned by manager

Person Specification

Qualifications

Essential

  • 3 GCSEs Grade A-C (9-4) including English and Math's.

Experience

Essential

  • Essential
  • Effective Communication Skills.
  • Excellent IT skills.

Desirable

  • Desirable
  • Previous experience in a healthcare environment would be an advantage but not essential as full training will be given.
Person Specification

Qualifications

Essential

  • 3 GCSEs Grade A-C (9-4) including English and Math's.

Experience

Essential

  • Essential
  • Effective Communication Skills.
  • Excellent IT skills.

Desirable

  • Desirable
  • Previous experience in a healthcare environment would be an advantage but not essential as full training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Farm Surgery

Address

31 West Farm Avenue

Longbenton

Newcastle

Tyne and Wear

NE12 8LS


Employer's website

https://www.westfarmsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

West Farm Surgery

Address

31 West Farm Avenue

Longbenton

Newcastle

Tyne and Wear

NE12 8LS


Employer's website

https://www.westfarmsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Managing Partner

Christine Davidson

christine.davidson2@nhs.net

01912662215

Details

Date posted

01 August 2024

Pay scheme

Other

Salary

£11.44 to £11.67 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2929-24-0000

Job locations

31 West Farm Avenue

Longbenton

Newcastle

Tyne and Wear

NE12 8LS


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