Job summary
An excellent opportunity has arisen for a PA and Medical Secretary to Support Services to join a friendly and busy GP Practice on a permanent contract of 20 hours
Currently we are looking to fill the following vacancy
1pm 6pm Four days a week
This will be on a permanent contract of 20 hours.
What we will offer you in return:
Generous Annual Salary
NHS Pension Scheme
25 days Holiday a Year plus 1 day Birthday leave
A good working environment. - The practice itself is located in close proximity to Daventry Town centre in a modern building adjoining Danetre Hospital a community hospital which opened in September 2006.
Canteen on site
Also adjacent to the Practice operating independently is Head Start Day Nursery & Boots Chemist
Main duties of the job
The successful candidate will assist in
offering general assistance to the Practice Team and project a positive and
friendly image to patients and other visitors either in person or via the
telephone. The post holder will also receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
The post holder must be motivated and enthusiastic and have excellent
communication, organisational and IT skills and be able to work well under
pressure. Previous experience in working in a GP surgery would be an
advantage, however training would be provided to the suitable
candidate.
The role would require the
candidate to be flexible, and be willing to work mornings, afternoons and
evenings, plus holiday and sickness cover.
About us
ABOUT US
The current
list size of Danetre Medical Practice is approximately 12,800. Any increase
over the last ten years has been due mainly to; natural change (more births
than deaths); building development within Daventry itself and more recently
migration from the rest of the UK and overseas. The boundaries of the Practice
show we are large in terms of geographical size, with the majority of the land
classified as rural.
The
practice itself is located in close proximity to Daventry town centre in a
modern building adjoining Danetre Hospital (a community hospital which opened
in September 2006) offering a wide range of services and delivering a high
standard of care. Also attached to the Practice operating independently is
Boots Chemist.
The
practice currently has 5 x GP Partner GPs, 6 x Salaried GPs and 5 x GP Registrars.
Resources assigned to the Clinical Team are: 2 x Nurse Practitioners, 1 x Mental Health Nurse, 3 x Clinical Pharmacist and 1 x
Prescribing Technician: Our Treatment Room comprises of a Clinical Manager, 4 x
Practice Nurses, 2 x Health Care Assistants and 1 x Trainee Nurse Associate.
Job description
Job responsibilities
KEY RESPONSIBILITIES
GENERAL
To work collaboratively with the general
practice team to meet the needs of patients, supporting the delivery of
policy and procedures whilst managing own workload to deliver the practice priorities.
Undertake
the duties of a Personal Assistant to ensure that a high level of patient
service is maintained
- To
be the first point of reference for the Drs screening
telephone calls, enquiries and requests, and handling them when
appropriate
- Manage and maintain clinics and make appointments.
- Dealing
with incoming emails and post, corresponding on behalf of the Drs.
- Produce
insurance reports, prepare copies of records for solicitors, and check
patient records for online access in line with GDPR.
Undertake
the duties of a Secretarial Support Assistant to ensure that a high level of patient
service is maintained
o
While
responding to priorities set by the Drs to organise the routine work relating
to patients so that it is conducted in a timely and chronological order,
bringing to the attention of the Team Leader any significant lapses and their
causes.
o
Perform support tasks examples of which are: organise forms;
photocopying; maintenance of files; undertake reminder calls: type material
from various source types; prepare correspondence, reports and other
documents as necessary
o
To provide support to clinical team
Although the focus of the role will be to undertake activities as detailed the role will also be
evolving as the balance of care shifts
from hospital to general practice.
Ensure
a high quality service provision across the hours of operation ensuring an
efficient hand-over between staff
Adhere to established procedures and agreed Key Performance
Indicators to enable quality standards to maximise patient satisfaction
Support the development and implementation of technology and
systems
Utilizes computerized data entry equipment and various word
processing, spreadsheet and file maintenance programs to enter, store and/or
retrieve information as requested or otherwise necessary, and summarise data
in preparation of standardized reports.
Ensure
regular attendance at Practice Development and
training days and team meetings even if it means attending site when not on
shift.
To work closely with the patient services team, ensuring an
effective level of service provided to patients and staff based within the
practice.
Perform
any other duties as requested by the Support Services Manager.
Job description
Job responsibilities
KEY RESPONSIBILITIES
GENERAL
To work collaboratively with the general
practice team to meet the needs of patients, supporting the delivery of
policy and procedures whilst managing own workload to deliver the practice priorities.
Undertake
the duties of a Personal Assistant to ensure that a high level of patient
service is maintained
- To
be the first point of reference for the Drs screening
telephone calls, enquiries and requests, and handling them when
appropriate
- Manage and maintain clinics and make appointments.
- Dealing
with incoming emails and post, corresponding on behalf of the Drs.
- Produce
insurance reports, prepare copies of records for solicitors, and check
patient records for online access in line with GDPR.
Undertake
the duties of a Secretarial Support Assistant to ensure that a high level of patient
service is maintained
o
While
responding to priorities set by the Drs to organise the routine work relating
to patients so that it is conducted in a timely and chronological order,
bringing to the attention of the Team Leader any significant lapses and their
causes.
o
Perform support tasks examples of which are: organise forms;
photocopying; maintenance of files; undertake reminder calls: type material
from various source types; prepare correspondence, reports and other
documents as necessary
o
To provide support to clinical team
Although the focus of the role will be to undertake activities as detailed the role will also be
evolving as the balance of care shifts
from hospital to general practice.
Ensure
a high quality service provision across the hours of operation ensuring an
efficient hand-over between staff
Adhere to established procedures and agreed Key Performance
Indicators to enable quality standards to maximise patient satisfaction
Support the development and implementation of technology and
systems
Utilizes computerized data entry equipment and various word
processing, spreadsheet and file maintenance programs to enter, store and/or
retrieve information as requested or otherwise necessary, and summarise data
in preparation of standardized reports.
Ensure
regular attendance at Practice Development and
training days and team meetings even if it means attending site when not on
shift.
To work closely with the patient services team, ensuring an
effective level of service provided to patients and staff based within the
practice.
Perform
any other duties as requested by the Support Services Manager.
Person Specification
Qualifications
Essential
- GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge
Experience
Essential
- Must have customer/patient care skills and have worked in a customer/patient facing environment
Desirable
- Experience of working in a public sector/healthcare environment would be advantageous
- Experience of working with clinical systems ie. SystmOne would be desirable
Knowledge and Skills
Essential
- Demonstrable good written and verbal communication skills
- Ability to compile and analyse statistical information
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance
- Ability to remain calm when dealing with difficult or distressed people
- Competence in Microsoft Office packages (Outlook, Word, Excel)
Person Specification
Qualifications
Essential
- GCE/GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge
Experience
Essential
- Must have customer/patient care skills and have worked in a customer/patient facing environment
Desirable
- Experience of working in a public sector/healthcare environment would be advantageous
- Experience of working with clinical systems ie. SystmOne would be desirable
Knowledge and Skills
Essential
- Demonstrable good written and verbal communication skills
- Ability to compile and analyse statistical information
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance
- Ability to remain calm when dealing with difficult or distressed people
- Competence in Microsoft Office packages (Outlook, Word, Excel)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
