Job summary
The post holder will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing their own workload to deliver the practice priorities and vision.
- The post holder will be directly responsible for supervising the day to day operational running of the patient services team and providing administrative and clinical support to the Practice Clinical Team..
- As a member of the management team the post holder will contribute to the strategic direction and corporate management of the GP led practice.
Main duties of the job
The
post holder will be responsible for a team of Support
Services Advisors and Care Coordinators to deliver a high quality, diverse,
patient centred service
About us
The current
list size of Danetre Medical Practice is approximately 12,700. Any increase
over the last ten years has been due mainly to; natural change (more births
than deaths); building development within Daventry itself and more recently
migration from the rest of the UK and overseas. The boundaries of the Practice
show we are large in terms of geographical size, with the majority of the land
classified as rural.
The
practice itself is located in close proximity to Daventry town centre in a
modern building adjoining Danetre Hospital (a community hospital which opened
in September 2006) offering a wide range of services and delivering a high
standard of care. Also attached to the Practice operating independently is
Boots Chemist.
The
practice currently has 5 x Partner GPs, 1 x Practice Manager, 4 x Salaried GPs
and 2 x GP Registrars. Resources assigned to the Clinical Team are: 3 x Nurse
Practitioners, 1 x Mental Health Nurse, 2 x Clinical Pharmacist and 1 x
Prescribing Technician: Our Treatment Room comprises of a Clinical Manager, 3 x
Practice Nurses, 1 x Health Care Assistants and 2 x Trainee Nurse Associate.
Job description
Job responsibilities
JOB DETAILS
TITLE: Support Services Manager
HOURS
OF WORK: 37.5 Hrs per week
SALARY: £25,419 -
£28,352
DIRECT
REPORT TO: Practice Manager
DATE: July 2024
Job description
Job responsibilities
JOB DETAILS
TITLE: Support Services Manager
HOURS
OF WORK: 37.5 Hrs per week
SALARY: £25,419 -
£28,352
DIRECT
REPORT TO: Practice Manager
DATE: July 2024
Person Specification
Qualifications
Essential
- Good standard of general education to GCE/GCSE/NVQ level 2 or equivalent; or detailed support services knowledge.
- Excellent office systems (eg Microsoft Office, Outlook, IGPR) and IT skills.
- Two years supervisory experience, or the ability to demonstrate the skills required for the effective supervision ,recruitment and selection of a team.
- Experience of providing clinical support in a General Practice office environment would be desirable
- Experience of working with clinical systems i.e. SystmOne would be desirable
- Must have customer/patient care skills and have worked in a customer/patient facing environment
- Demonstrable good written and verbal communication skills
- Ability to compile ,analyse and interpret statistical information
- Ability to remain calm when dealing with difficult or distressed people
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
- Understanding of the needs for confidentiality and compliance with service regimes.
- Ability to work on own initiative and as part of a team.
- Experience of working in a public sector/healthcare environment would be advantageous
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance
- Be comfortable in driving teams to meet objectives
- Able to think ahead and anticipate issues
- Ability to be assertive, but polite and patient
- Ability to work well under pressure and to deadlines/targets
Experience
Essential
- What we expect of you
- Tasks
- In a professional and diligent manner, to carry out the work specified in this job description and the specific tasks as agreed in the Practice business plan.
- Team
- To work as part of the staff team to achieve our organisational goals.
- Communicate regularly with key colleagues through regular reporting, by email, phone and face-to-face meetings.
- Individual
- Adhere to our principles and values.
- Maintain and develop your own effectiveness, including taking responsibility for your health and general welfare and investing in your own professional development as it relates to our vision and mission.
- Be prepared to adapt to the changing environment that we, as a developing organisation, may experience.
- Bring to our attention issues of concern that could affect our ability to achieve our objects, including our support of you in your own role.
- What you can expect of us
- That we act as a good employer, abide by the principles of the Investors in people code and provide:
- A salary and benefits package that is fair, competitive, affordable and in keeping with surrounding Practices.
- Reasonable resources to do your job (office, equipment, budget etc), within our constraints
- Good induction, ongoing support and appraisal (including financial and time resources for your own professional development) from the Operations Manager.
- Support and teamwork from your colleagues in a lively and professional atmosphere
- Authority
- Working towards our mission bearing in mind our vision. The post-holder functions with authority from the Operations Manager and Management Team.
- Limitations to Authority
- The post-holder shall operate within the parameters of the Strategic and Operational Plans and within good practice as understood within Primary care.
- Accountabilities
- Accountability in this relationship is mutual. The Operations Manager is accountable to the Team Leader to provide support, guidance and resources and to relate to the post-holder in a manner consistent with the Practice values. The Team Leader is responsible to the Practice Manager and Management Team for performance according to the expectations of the post and for operating within the authority delegated.
Person Specification
Qualifications
Essential
- Good standard of general education to GCE/GCSE/NVQ level 2 or equivalent; or detailed support services knowledge.
- Excellent office systems (eg Microsoft Office, Outlook, IGPR) and IT skills.
- Two years supervisory experience, or the ability to demonstrate the skills required for the effective supervision ,recruitment and selection of a team.
- Experience of providing clinical support in a General Practice office environment would be desirable
- Experience of working with clinical systems i.e. SystmOne would be desirable
- Must have customer/patient care skills and have worked in a customer/patient facing environment
- Demonstrable good written and verbal communication skills
- Ability to compile ,analyse and interpret statistical information
- Ability to remain calm when dealing with difficult or distressed people
- Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision
- Understanding of the needs for confidentiality and compliance with service regimes.
- Ability to work on own initiative and as part of a team.
- Experience of working in a public sector/healthcare environment would be advantageous
- Excellent organisation skills required along with ability to prioritise and work to very high standards of performance
- Be comfortable in driving teams to meet objectives
- Able to think ahead and anticipate issues
- Ability to be assertive, but polite and patient
- Ability to work well under pressure and to deadlines/targets
Experience
Essential
- What we expect of you
- Tasks
- In a professional and diligent manner, to carry out the work specified in this job description and the specific tasks as agreed in the Practice business plan.
- Team
- To work as part of the staff team to achieve our organisational goals.
- Communicate regularly with key colleagues through regular reporting, by email, phone and face-to-face meetings.
- Individual
- Adhere to our principles and values.
- Maintain and develop your own effectiveness, including taking responsibility for your health and general welfare and investing in your own professional development as it relates to our vision and mission.
- Be prepared to adapt to the changing environment that we, as a developing organisation, may experience.
- Bring to our attention issues of concern that could affect our ability to achieve our objects, including our support of you in your own role.
- What you can expect of us
- That we act as a good employer, abide by the principles of the Investors in people code and provide:
- A salary and benefits package that is fair, competitive, affordable and in keeping with surrounding Practices.
- Reasonable resources to do your job (office, equipment, budget etc), within our constraints
- Good induction, ongoing support and appraisal (including financial and time resources for your own professional development) from the Operations Manager.
- Support and teamwork from your colleagues in a lively and professional atmosphere
- Authority
- Working towards our mission bearing in mind our vision. The post-holder functions with authority from the Operations Manager and Management Team.
- Limitations to Authority
- The post-holder shall operate within the parameters of the Strategic and Operational Plans and within good practice as understood within Primary care.
- Accountabilities
- Accountability in this relationship is mutual. The Operations Manager is accountable to the Team Leader to provide support, guidance and resources and to relate to the post-holder in a manner consistent with the Practice values. The Team Leader is responsible to the Practice Manager and Management Team for performance according to the expectations of the post and for operating within the authority delegated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
