Medical Receptionist

Charing Practice & Pharmacy

Information:

This job is now closed

Job summary

We are recruiting a part time, enthusiastic and professional medical receptionist to our expanding GP practice. You will work as part of our supportive Patient Services Team with a culture of innovating services to enhance patient care.

Main duties of the job

The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.

About us

Charing is a large village in Kent with an active community of residents. We are a friendly, practice looking after patients from Charing and the surrounding villages. We offer our patients a broad and expanding range of services and pride ourselves on offering patients the best care possible.

Date posted

10 November 2023

Pay scheme

Other

Salary

£10.45 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2922-22-5300

Job locations

1 Surgery Close

Charing

Ashford

Kent

TN27 0AW


Job description

Job responsibilities

TELEPHONES

The Receptionist will answer the various incoming outside lines into reception and also the internal lines.

RECEPTION DESK

The Receptionist will greet patients when they arrive in the practice and ensure that they are assisted appropriately.

RECORDS

The Receptionist will contribute to the updating and maintenance of all patient records.

MESSAGES

The Receptionist will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.

CONTACTING PATIENTS

The Receptionist will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.

CHAPERONING The Receptionist will chaperone patients when requested, in accordance with the practice policy.

COMMUNICATION

The Receptionist will communicate effectively, promptly and courteously with patients, carers and relatives.

Job description

Job responsibilities

TELEPHONES

The Receptionist will answer the various incoming outside lines into reception and also the internal lines.

RECEPTION DESK

The Receptionist will greet patients when they arrive in the practice and ensure that they are assisted appropriately.

RECORDS

The Receptionist will contribute to the updating and maintenance of all patient records.

MESSAGES

The Receptionist will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.

CONTACTING PATIENTS

The Receptionist will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.

CHAPERONING The Receptionist will chaperone patients when requested, in accordance with the practice policy.

COMMUNICATION

The Receptionist will communicate effectively, promptly and courteously with patients, carers and relatives.

Person Specification

Experience

Essential

  • Candidate must have previous customer service experience.

Desirable

  • Experience of working in a GP surgery is preferable.
Person Specification

Experience

Essential

  • Candidate must have previous customer service experience.

Desirable

  • Experience of working in a GP surgery is preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Charing Practice & Pharmacy

Address

1 Surgery Close

Charing

Ashford

Kent

TN27 0AW


Employer's website

https://www.charingpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Charing Practice & Pharmacy

Address

1 Surgery Close

Charing

Ashford

Kent

TN27 0AW


Employer's website

https://www.charingpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Angela Black

angelablack1@nhs.net

Date posted

10 November 2023

Pay scheme

Other

Salary

£10.45 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2922-22-5300

Job locations

1 Surgery Close

Charing

Ashford

Kent

TN27 0AW


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