Receptionist/Administrator Apprentice

Job description

Job responsibilities

What will the apprentice be doing?

RECEPTION:

• Receiving patients, consulting with members of the practice team
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on the computer registration link
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Ensure that the system is operational at the beginning of each day

GENERAL ADMINISTRATION:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies.
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends
• Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners
• Undertake statutory and mandatory training as required

APPOINTMENT SYSTEM MANAGEMENT:

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records
• Monitor the effectiveness of the system and report any problems or variations required
• Deal with home visit requests, carefully noting all details
• Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT:

• Ensure that all records are accurately compiled in advance for each consulting session
• Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to
• Ensure correspondence, reports, results, etc., are filed in correct record
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
• Processing repeat prescriptions in accordance with practice guidelines
• Handing completed repeat prescriptions to patients and checking names and address

CONSULTATION ROOM PREPARATIONS:

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session
• Rooms are checked at the end of each consulting session and left tidy and secure

Person Specification

Experience

Essential

• Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

Essential

• GCSE or equivalent English (Grade 4+) Desired
• GCSE or equivalent Maths (Grade 4+) Desired
• NVQ or SVQ Level 2 or equivalent Customer Services or Health Care (Grade Pass) Desired

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sedbergh Medical Practice

Address

Sedbergh Health Centre

Station Road

Sedbergh

Cumbria

LA10 5DL

Employer's website

https://www.sedberghmp.nhs.uk/ (Opens in a new tab)