Deputy Practice Manager

Job description

Job responsibilities

Job Title

Deputy Practice Manager

Line Manager

Business Manger

Accountable to

Business Manager

Hours per week

37.5

Job Summary

The Deputy Practice Manager will support the Business Manager in all aspects of practice functionality, including the day-today management of finance, staff, optimising efficiency and overall performance, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Deputy Practice Manager will act as the senior manager in the absence of the Business Manager.

Primary Responsibilities

The following are the core responsibilities of the deputy practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The deputy practice manager is responsible for:

a. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Providing leadership and guidance for all practice staff

c. Ensuring staff adhere to policy and procedure at all times

d. Monitoring compliance with health and safety legislation, providing leadership and direction for staff

e. Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record

f. Manage compliance registers, supporting the practice manager, ensuring DBS checks are conducted

g. Managing the clinical system, ensuring IT security and IG compliance at all times

h. Responding and resolving all local IT issues where appropriate

i. Guiding staff and developing searches and audits on the clinical system

j. Reviewing and updating clinical templates ensuring they relate to current practice

k. Monitor group mailboxes, ensuring information is disseminated appropriately

l. Ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms

m. Producing and implementing an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary

n. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc.

o. Ensure the effective use of all IT programmes

p. Monitoring and disseminating information on safety alerts and other pertinent information

q. Support the management team in the compilation of practice reports

r. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required

s. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events

t. Developing, implementing and embedding the practice audit programme (in conjunction with the lead nurse)

u. Guiding the team to reach QOF targets (supported by the nursing and administrative leads)

v. Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

w. Effectively managing DNAs, referred repeat offenders to the Practice Manager where appropriate

Secondary Responsibilities

In addition to the primary responsibilities, the deputy practice manager may be requested to:

a. Deputise for the practice manager in their absence

b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the practice manager

c. Assist with the recruitment of staff as requested by the practice manager

d. Support the practice manager in the reviewing and updating of practice policies and procedures

e. Support the practice manager with change initiatives

f. Act as the building manager, dealing with defects, maintenance and all other associated tasks

g. Co-ordinate portable appliance testing (PAT)

h. Maintain an equipment log

i. Manage asset registers as directed by the practice manager

j. Co-ordinate all staff absences, maintaining an effective absence register

k. Act as the communication link between the management team and staff

l. Represent the practice locally as required

m. Maintain a working knowledge of ICB initiatives

Person Specification

Experience

Essential

• - Experience of working with the general public
• - Experience of working in a health care setting
• - Experience of leading multidisciplinary teams
• - Experience of performance management, including appraisal writing,
• staff development and disciplinary procedures
• - Experience of workforce planning

Qualifications

Essential

• Qualifications - Essential
• - Good standard of education with excellent literacy and numeracy
• skills
• - Leadership and / or Management Qualification
• - Excellent I.T. knowledge and skills
• - Excellent communication skills (written, oral and presenting)
• - Strong IT skills (generic)
• - Excellent leadership skills
• - Strategic thinker
• - Ability to prioritise, delegate and work to tight deadlines in a fast-
• paced environment
• - Effective time management (Planning & Organising)
• - Proven problem solving & analytical skills
• - Ability to develop, implement and embed policy and procedure

Desirable

• - NHS / Primary Care General Practice experience
• - Relevant health and safety experience
• - Experience of producing agendas and minutes for meetings
• - EMIS / Systemone / Vision user skills
• - Motivated and proactive
• - Ability to use initiative and judgement
• - Forward thinker with a solutions focused approach
• - High levels of integrity and loyalty
• - ensitive and empathetic in distressing situations
• - Ability to work under pressure
• - Confident, assertive and resilient
• - Ability to drive and deliver change effectively
• - Ability to motivate teams, enhance morale and maintain a positive
• working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Murray and Partners

Address

Ulverston Community Health Centre

Stanley Street

Ulverston

Cumbria

LA12 7BT

Employer's website

https://doctorsinulverston.co.uk/ (Opens in a new tab)