Job responsibilities
Health Care Assistant
Reports toPractice Nurse Clinical
Practice & Deputy Practice Manager - Administrative
Job Summary: Assist medical and nursing professionals in the care of patients: to include treatment, preventative care, screening, patient education and related administration, infection control and stock control practice
Core Tasks & Responsibilities:
Clinical Care
Direct provision of agreed clinical services to protocol
Assistance to doctor/nurse in the provision of agreed clinical services
Manage the chronic disease recall process, book appointments and ensure appropriate follow-up is arranged
Safety & Infection Control
Undertaking agreed measures to ensure control of infection and maintenance of safe provision of services
Stock Control
Ensuring adequate stock levels of drugs, vaccines and supplies, as agreed
Administration & Professional responsibilities
Work within the confines of practice protocols
Report any concerns or queries to a Practice Nurse
Undertaking relevant administrative tasks associated with clinical practice, as agreed
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in multi-disciplinary meetings and practice educational meetings as required
Assist in formulation of practice philosophy, strategy, policy and protocols
Ordering and display of Health Promotion materials
Ensure total familiarity with all appointment systems, including regular and incidental variations
Learning & Development
The post-holder will participate in any training programme implemented by the practice as part of this employment
- Participate in an annual individual performance review and personal development planning
- Take responsibility for their own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work or training to do so.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- The duty of confidentiality remains with you even after ceasing employment
Health and safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of individuals rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming, non-judgmental and respects patients circumstances, feelings and rights.
Quality
The post-holder should strive to maintain quality within the practice and will:
- Maximise accuracy of work and maintain good records, to facilitate safe and effective patient care.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise individuals needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation and Continuous Improvement of Services
- Apply Practice policies, standards and guidance and role model this to the rest of the team.
- Discuss with other members of the team how the policies, standards and guidelines will affect their own and others work.
- Participate in audit where appropriate.
- Provide cover for members of the health care support team during periods of sickness and annual leave, where the post holder has the appropriate skills and experience.
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.