Job summary
Due to expansion we have an opportunity for an
enthusiastic Receptionist/Administrator to work with a cohesive primary care
team serving 21,000+ patients in St Johns Wood.
Experience as a Receptionist/Administrator would be an
advantage.
Please note that previous applicants need not apply.
Main duties of the job
To be responsible for
undertaking a wide range of reception and administrative duties and the
provision of general support to the multidisciplinary team. Duties can include
but are not limited to, greeting and directing patients, patient registration,
booking appointments, processing of information (electronic and hard copy) and
assisting patients as required. To act as the central point of contact for
patients, the distribution of information, messages and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
About us
We offer comprehensive NHS primary care services and work in a purpose built state of the art premises in a lovely part of London, within the Hospital of St John and St Elizabeth.
Job description
Job responsibilities
The following are the core responsibilities of the
receptionist/administrator. There may be on occasion, a requirement to carry
out other tasks; this will be dependent upon factors such as workload and
staffing levels:
-
Maintaining and monitoring the practice appointment system
-
Process personal, telephone and e-requests for appointments
-
Answer incoming phone calls, transferring calls or dealing with
the callers request appropriately
-
Signpost patients to the correct service
-
Process incoming and outgoing mail as needed/covering staff
absence
-
Initiating contact with and responding to, requests from patients,
team members and external agencies
-
Process calling letters as requested
-
Process all DNA letters in accordance with current policy
-
Action GP2GP tasks
-
Read code data on the clinical system
-
Photocopy documentation as required
-
Process repeat prescriptions, ensuring they are processed
accurately & efficiently
-
File and store records as required
-
Data entry of new and temporary registrations and relevant patient
information as required
-
Input data into the patients healthcare records as necessary
-
Scanning of patient related documentation and attaching scanned
documents to patients healthcare records
-
Process requests for information i.e. SAR, insurance / solicitors
letters and DVLA forms to the administrative team
-
Manage all queries (including administrative queries) as necessary
in an efficient manner
-
Carry out system searches as requested
-
Maintain a clean, tidy, effective working area at all times
-
Monitor and maintain the reception area and notice boards
-
Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical
administrator may be requested to:
-
Partake in audit as directed by the audit lead
-
Support administrative and reception staff, providing cover during
staff absences
-
Complete opening and closing procedures in accordance with the
duty rota
-
Ordering and monitoring of stationery supplies
Job description
Job responsibilities
The following are the core responsibilities of the
receptionist/administrator. There may be on occasion, a requirement to carry
out other tasks; this will be dependent upon factors such as workload and
staffing levels:
-
Maintaining and monitoring the practice appointment system
-
Process personal, telephone and e-requests for appointments
-
Answer incoming phone calls, transferring calls or dealing with
the callers request appropriately
-
Signpost patients to the correct service
-
Process incoming and outgoing mail as needed/covering staff
absence
-
Initiating contact with and responding to, requests from patients,
team members and external agencies
-
Process calling letters as requested
-
Process all DNA letters in accordance with current policy
-
Action GP2GP tasks
-
Read code data on the clinical system
-
Photocopy documentation as required
-
Process repeat prescriptions, ensuring they are processed
accurately & efficiently
-
File and store records as required
-
Data entry of new and temporary registrations and relevant patient
information as required
-
Input data into the patients healthcare records as necessary
-
Scanning of patient related documentation and attaching scanned
documents to patients healthcare records
-
Process requests for information i.e. SAR, insurance / solicitors
letters and DVLA forms to the administrative team
-
Manage all queries (including administrative queries) as necessary
in an efficient manner
-
Carry out system searches as requested
-
Maintain a clean, tidy, effective working area at all times
-
Monitor and maintain the reception area and notice boards
-
Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical
administrator may be requested to:
-
Partake in audit as directed by the audit lead
-
Support administrative and reception staff, providing cover during
staff absences
-
Complete opening and closing procedures in accordance with the
duty rota
-
Ordering and monitoring of stationery supplies
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Previous reception/administrative experience.
- NHS GP practice experience.
- SystmOne experience.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Previous reception/administrative experience.
- NHS GP practice experience.
- SystmOne experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
