Receptionist/Administrator

Job description

Job responsibilities

Job Description

Job Title: Receptionist/Administrator

Reports to: Reception Manager/Deputy Reception Manager

Hours: Monday Friday (36hrs)

Job Summary:

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary key responsibilities

following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Process incoming and outgoing mail as needed/covering staff absence

Initiating contact with and responding to, requests from patients, team members and external agencies

Process calling letters as requested

Process all DNA letters in accordance with current policy

Action GP2GP tasks

Read code data on the clinical system

Photocopy documentation as required

Process repeat prescriptions, ensuring they are processed accurately & efficiently

File and store records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries (including administrative queries) as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

Partake in audit as directed by the audit lead

Support administrative and reception staff, providing cover during staff absences

Complete opening and closing procedures in accordance with the duty rota

Ordering and monitoring of stationery supplies

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Experience in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Johns Wood Medical Practice

Address

Brampton House

60 Grove End Road

London

NW8 9NH

Employer's website

https://stjohnswood.nhs.uk/ (Opens in a new tab)