Medical Receptionist/Prescription Clerk

Job description

Job responsibilities

WHICKHAM PRACTICE JOB DESCRIPTION Job Title: Medical Receptionist/Prescription Clerk Reports to: Reception Supervisors/Prescription Manager. Purpose of Post: Act as point of contact for patients and a focal point of communication between patients, doctors and other staff. Organisational Chart: GPs Practice Manager Assistant Practice Manager Reception Supervisors Receptionists The Whickham Practice has 5 full-time partners, 1 GP registrar and 5 salaried GPs. There are 4 nurses, 2 health care assistants, 1 phlebotomist, 2 GP assistants and 25 ancillary staff who look after approximately 15,700 patients. Main Duties: 1.General Reception Duties Respond promptly and politely to all requests for assistance from patients and visitors. Explain practice services to new patients, temporary residents and people requiring emergency necessary treatment. Register patients recording all relevant details accurately and comprehensively on the EMIS computer system. Receive specimens from patients and carry out relevant administrative duties Advise patients of relevant charges for private medical services. Accept payment and issue receipts. Log requests for home visits on to the computer appointment system, include all relevant information. Refer requests for urgent visits to the Duty Doctor in line with written protocol. Accept and process requests for prescriptions from patients. Deal with online prescription requests, deal with pharmacy requests and queries. Forward requests to Data Processing Clerk ensuring prescriptions will be available for collection within 48 hours. Process written requests for repeat prescriptions and cover prescription line during periods of absence. Action requests for ambulance transport, record all relevant details on computer and email request to ambulance headquarters. When required contact ambulance department to request urgent ambulances in line with practice policy. Scan incoming correspondence on to EMIS computer system in line with practice guidelines. Answer patient enquiries for test results following the practice protocol. Update patients electronic record to record any communication requesting further information regarding the patient. 2.Appointments System Maintain total familiarity with all appointment systems operating within the Practice including requests for regular and urgent appointments, nurse appointments and appointments with associated staff. Maintain efficient operation of appointments system, monitor flow of patients into consulting rooms and treatment rooms. Inform patients of any delays, relevant of any changes to the appointment situation. Monitor effectiveness of appointments system and ensure all variations or problems are reported and resolved immediately. Print off surgery lists to enable any relevant patient information to be prepared in readiness for their appointment. Adjust surgeries and rearrange patient appointments as required. 3.Medical Records Check that medical records and computer summaries are available for the doctor in instances of urgent consultations and requests for home visits. Maintain accurate filing system in line with practice policy. Maintain accurate registration information on patient computer and manual records i.e. changes of address etc. 4.Operation of Telephone System Receive and make telephone calls as required in line with Reception Guidelines. Take and forward messages in line with Reception and Practice guidelines. Change answer phone message as required in line with practice guideline. 7.Data Entry Update medical record templates to record information such as smoking status etc. Record receipt of insurance forms, solicitors reports and requests for patient MRCs 8.Start and End of Day Procedures Prepare Reception in readiness for the Surgery being open for patients. 9.Any other delegated duties considered appropriate to the post. Specific duties carried out by individual/named Receptionists i.e. DNAs, petty cash, Company Medicals etc. This List is not exhausted, The position brings you into contact with information which is personal and confidential. Under no circumstances must this information be discussed or divulged. A breach of confidentiality is a dismissable offence.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Desirable

• NVQ level 2 or 3 in business admin.
• Use of EMIS computer software.

Experience

Essential

• Excellent customer service skills.
• Keyboard and computer skills.
• Ability to use own judgement and make decisions
• Excellent communication skills.
• Ability to prioritise work.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement and common sense.
• Displays positive and professional attitude.
• Ability to work as part of an integrated, multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Flexibility of working hours/able to work at the desired times
• Dealing with the public/patients.

Desirable

• Experience of working in a public reception environment
• Use of EMIS computer software.
• Ability to work without direct supervision and determine own workload priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Whickham Practice

Address

Whickham Cottage Medical Centre

Rectory Lane

Whickham

Newcastle upon Tyne

NE16 4PD

Employer's website

https://whickhampractice.nhs.uk/ (Opens in a new tab)