Patient Administrator

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Undertake any tasks given by the GPs, Nurses and Practice Manager.

Attend and participate in regular Practice Meetings

Undertake any relevant and mandatory training as required.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Scan incoming hospital letters into patient clinical records

Using your communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking a temporary GP and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action the repeat prescription requests, either on the computer or manually, and ensure that they are ready for collection by the patient within the specified time 48 hours.

Advise the patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Provide additional cover during busy times, holidays and sickness.

Filing of Patient notes and paper filing of correspondence:

Make sure the waiting room is tidy as necessary

Ensure that all new patients follow correct registration procedures

Undertake any other additional duties appropriate to the post as requested by the GP Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• Knowledge,Training and experience Good numeracy and literacy skills Basic keyboard skills Managing appointments An understanding, acceptance and adherence to the need for strict confidentiality
• Communications Skills Sensitivity and ability to empathise with patients and their relatives needs The ability to work as part of an integrated multi-skilled team Excellent communication skills including verbal/written and interpersonal skills Confidence, tact and diplomacy Ability to work well under pressure Initiative, flexibility and adaptability Willingness to learn and progress
• Customer Focus An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to enquiries and requests whilst adhering to practice limitations
• Flexibility and Adaptability Flexibility of working hours to cover annual leave and sickness. An ability to make decisions appropriate to the situation while adhering to practice policies.
• Knowledge/experience of EMIS Web

Desirable

• Working within the NHS or Experience of working within the health sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Johnston & Partners

Address

Ulverston Community Health Centre

Stanley Street

Ulverston

Cumbria

LA12 7BT

Employer's website

https://www.drjohnstonandpartners.co.uk/ (Opens in a new tab)