Job responsibilities
Role details
Communication
•
Communicate effectively with all
professional involved with the patients’ care
•
Communicate effectively with patients
and carers, recognising their needs for alternative methods of communication
•
To build professional rapport with
patients
•
Provide and receive sensitive
information
•
To report effectively to the team on
patient’s progress and performance in relation to the patient.
•
To ensure up to date written and
electronic records and activity data are maintained in accordance with professionals’
standards and are used for the purpose intended.
•
Participate in practice meetings as
appropriate
Personal
and people development
•
Take responsibility for own
developmental learning and performance, including participating in supervision
•
Take responsibility for maintaining a
record of own personal development
•
Work with management on any new
training requirements
•
To recognise and understand the roles
and responsibilities of individuals working in the primary health care teams
•
Be aware of the legal issues pertinent
to the role of a HCA and limitations of practice.
Health,
safety and security
•
Use the personal security systems
within the workplace according to practice guidelines
•
Identify the risks involved in work
activities and undertake them in a way that manages the risks
•
Use appropriate infection control
procedures and maintain work areas in each clinical room so that they are
clean, safe and free from hazards reporting of any potential risks identified,
including but not limited to:
1.
hand washing
2.
universal hygiene procedures
3.
collection and handling of laboratory
specimens
4.
segregation and disposal of waste materials
5.
decontamination of instruments and
clinical equipment
6.
reporting and treatment of sharps
injuries
7.
dealing with blood and body fluid
spillages
8.
Assist patients and colleagues in
adopting sound infection control measures
9.
Understand and apply the principles of
the cold chain
10. Ensure
safe storage, rotation and disposal of vaccines and drugs within area of
responsibility
11. Know
the general principles of first aid and resuscitation to be able to undertake
initial actions as appropriate
12. Awareness
of statutory child health procedures and statutory local guidance and referral
criteria
13. Awareness
of the health and safety policies and procedures within the workplace,
including fire procedures, maintaining documentation, monitoring and
maintaining of equipment and furniture within your area of responsibility
14. Be
able to identify the risks to health of microbiological and chemical hazards
within the working environment according to the Control of Substances Hazardous
to Health
15. To
offer screening for blood borne viruses (e.g HIV and Hepatitis)
Service
improvement
•
Be aware of and, if appropriate,
assist in current clinical audit
•
Work with colleagues in the team on
the development of current and new services and other initiatives
• Deal
with requests from patients and clinical staff for health information leaflets
• Participate
in organisational activities that create opportunities to improve patient care.
Quality
•
Alert other team members to issues of
quality and risk in the care of patients
•
Ensure own actions are consistent with
clinical governance systems
•
Practice in accordance with agreed
standards of care
•
Enable patients to access appropriate
professionals in the team
•
Ensure stock items under your control
are ordered and available in the treatment and consulting rooms
•
Know how clinical governance affects
the HCA role and bring to the attention of more senior staff any specific risk
situation
•
Know the practice's policies,
especially the whistle-blowing policy, available in the practice staff handbook
•
Be able to manage your own time
effectively
•
Support in the delivery of standards
and targets
Equality
and diversity
•
Act in ways that recognise the
importance of people's rights, interpreting them in a way that is consistent
with procedures
•
Respect the privacy, dignity, needs
and beliefs of patients and carers
•
Understand basic legal and
communication issues regarding child abuse, family violence, vulnerable adults,
substance abuse and addictive behaviour
•
To act as chaperone for other
clinicians in line with the organisation Chaperoning policy
Clinical
skills – health and well-being
•
Undertake, record and follow
guidelines for the tasks for which you have received appropriate training:
•
Urinalysis and preparation of
specimens for investigation by the pathology laboratories
•
To carry out health checks including
but not limited to height, body mass index, pulse rate and rhythm and blood
glucose monitoring.
•
To carry out patient health check,
including health screening and measurements and recording of previous medical
history, family history and current medications.
•
Prepare and maintain environments and
equipment before, during and after patient care interventions in line with
infection control polices
•
To collect lifestyle data from
patients
•
Assist in raising awareness of health
and well-being, and how it can be promoted
•
Give accurate and appropriate
information to patients and groups within own competence.
•
To administer the influenza and
pneumococcal and or shingles vaccines, on the instructions of a regulated
professional
•
To respond appropriately in the event
of an adverse reaction to vaccination in clouding the performance of basic life
support
•
Assisting clinical staff where
appropriate
•
To support and monitor patients during
nebuliser therapy
• Involved
in wound care management and care planning.
Administrative tasks
• Maintaining
stock control of clinical supplies
• Replenishing
stock within the clinical rooms
• Management
of emergency drug supplies
• Ordering
of vaccines and regular stock check
• Recording
of fridge temperature log
• Calibration
and safety check for certain equipment
• Organise
the provision of information leaflets as requested
Information
processes
•
Record information and activities
undertaken with patients and carers in an accurate and timely fashion using
manual or computer systems as appropriate
•
Maintain confidentiality or
information relating to patients, relatives, staff and the practice
• Take
the necessary precautions when transmitting information.
The above is not exhaustive and may be adjusted
periodically by the management team.