Medical Receptionist/ Patient Co-ordinator

Job description

Job responsibilities

JOB DESCRIPTION

MEDICAL RECEPTIONIST

LINE MANAGER:

Reception Manager/Assistant Manager

ACCOUNTABLE TO:

Practice Manager

JOB SUMMARY

Contribute to the smooth and efficient operation of the practice by providing support and assistance to General Practitioners, Nursing and other colleagues in their delivery of a high quality healthcare service to patients.

Operate as a responsible member of the Practice team, responding in a positive and efficient manner to all requests, enquiries and problems by telephone and in person.

SPECIAL REQUIREMENTS OF THE POST

Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.

To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and patients

MAIN DUTIES AND RESPONSIBILITIES.

1.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

2.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3.

Using your own judgement and communication skills, ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.

4.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Make sure all urgent messages and urgent lab results are dealt with. Deal with faxes as appropriate.

6.

Enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

7.

Action urgent prescription requests and ensure that they are ready for collection by the patient.

8.

Advise patients of relevant charges for private (non General Medical Services) services, accept and log payment and issue receipts for same.

9.

Enter patient information on to the computer as required

10.

Patient notes and correspondence:

a)

Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

b)

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

11.

Ensure that all new registration forms are correctly completed and that temporary patients are registered onto the computer system promptly and accurately.

12.

Arrange emergency transport for patients as requested in accordance with the new transport system.

13.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager/Assistant Manager/Reception Manager

Person Specification

Knowledge and skills

Essential

• Learn quickly
• Be well organised with attention to detail
• Be able to prioritise and work well under pressure
• Be able to communicate clearly and effectively both verbally and in writing
• Pick up computer software features easily and quickly
• Be able to work as part of a team and appreciate the importance of teamwork
• Be able to cope with a high volume of telephone calls and feel comfortable with multiple telephone lines
• Be able to deal courteously and efficiently with the general public
• Maintain patient confidentiality at all times

Desirable

• Be able to get to the surgery quickly if providing sickness cover
• Have previous NHS experience or customer service experience

Qualifications

Essential

• GCSE Grade A to C in English & Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Handforth Health Centre

Address

Wilmslow Road

Handforth

Wilmslow

Cheshire

SK9 3HL

Employer's website

https://www.handforthhealthcentre.nhs.uk/ (Opens in a new tab)