Receptionist/ Care Navigator

Job summary

Noakbridge Medical Centre are looking to welcome a receptionist/ care navigator to join our friendly team. The Care Navigator will play a crucial role in assisting and directing patients to accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way.

The Ideal candidate will be:

• flexible and adaptable to changes within the role
• be able to work as part of a team
• use your initiative
• be able to work under pressure at busy times and multi-task.

Experience

• Previous experience of working at a GP practice or healthcare setting is preferred.
• Proficiency in using computerised systems, including Systmone.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent phone etiquette and interpersonal skills for effective communication with patients and healthcare professionals.
• Experience in data entry and clerical work is advantageous.
• A compassionate approach to patient care, demonstrating empathy and understanding towards individuals' needs.

Main duties of the job

• Welcoming patients via telephone or face to face.
• Answering incoming calls in a prompt, friendly efficient manner.
• Booking of appointments.
• Arranging home visit requests.
• Signposting patients to the correct clinician.
• Receiving and processing daily e-consults from patients.
• Handing repeat prescription/med3 requests.
• Liaising with members of practice team.
• Managing out-going correspondence.
• Updating patient demographics.
• General administration duties.
• Maintain accurate records of patient interactions and data entry into relevant systems.

About us

Noakbridge Medical Centre is a small, friendly practice with a patient population of 3400, based on the outskirts of Basildon, and operates from a purpose built practice. We are high QOF achievers and use SystmOne clinical system. We aim to provide high standard of medical care and we are always fully committed to patient needs.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.