Patient Registration Administrator

Job description

Job responsibilities

Core Responsibilities:

Handling of incoming reception telephone calls for the first half an hour of the morning.

Processing of incoming and outgoing medical records.

Digitalising patients paper notes and uploaded them to emis.

Resolving duplicate records.

Dealing with new NHS number assignment for adopted and transgender patients.

Redacting of adoption records.

End to end management of all new patient registrations including in and out of area and online registrations.

Dealing with associated registration processes including: permission to discuss records, carer, power of attorney.

Dealing with change of address requests.

Receiving and investigating correspondence which identifies a possible address change.

Receiving, dealing with and responding to all patient Online Access enquiries (including online access to detailed care record, proxy access and the NHS app)

Responding to patients who contact the Practice via social media.

Receiving and dealing with all enquiries sent to the generic Practice email address.

Processing of GP Links and associated electronic registration workflow.

Liaison with Primary Care Support England (PCSE)

Receiving and dealing with all enquiries via the patient portal.

Collation, preparation and circulation of practice list size data.

Dealing with system interchange errors.

Coding patients as deceased and processing deductions.

Processing Online Consultations when they arrive and allocating them to the appropriate sites.

Additional Responsibilities

Proactive campaign to collect and update patient mobile numbers and emails.

Proactive campaign to resolve all Patient Demographic Service (PDS) issues.

Updating of patient information materials, leaflets, website, social media

Promotion of out of area scheme.

Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.

Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Person Specification

Qualifications

Essential

• Minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification
• IT Literate able to use a variety of software packages

Desirable

• Knowledge of EMIS

Skills and Abilities

Essential

• Ability to communicate effectively with people at all levels by telephone, email and face to face.
• Excellent organisation skills with the ability to work to tight deadlines.
• Methodical and accurate approach to all work.

Experience

Essential

• Previous experience of working in an administrative role.
• Experience of working in a busy environment working to tight deadlines.

Desirable

• Experience of working in a GP Practice or other health care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Whitstable Health Centre

Harbour Street

Whitstable

Kent

CT5 1BZ

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)