Whitstable Medical Practice

Clinical Services Receptionist

Information:

This job is now closed

Job summary

Whitstable Medical Practice has a vacancy for a Clinical Services Receptionist based at Estuary View Medical Practice. This role will support the current reception team during busy hours along with reception for our Wet AMD clinic. The role includes regular liaison with patients and the booking of appointments over the telephone and face to face as well as clinic administration.

The hours will be: -

Monday - 2:00pm - 8:00pm Tuesday - 8:00am - 1:00pm Friday - 8:00am - 1:00pm

The starting salary is £9.25 per hour rising to £10.40 per hour after a successful probationary period of 6 months.

Main duties of the job

The person appointed will have previous receptionist and/or administrative experience gained from a Primary Care setting or within the NHS. They will have excellent communication, organisation and IT skills. Attention to detail, being a team player and ability to pick up new tasks quickly will be essential for this role. Furthermore, the successful candidate will be an effective problem solver, willing to use their own initiative to make decisions and complete set tasks within a timely manner.

About us

Whitstable Medical Practice is a forward thinking GP Practice based across 3 sites in the attractive harbour town of Whitstable. There are 21 equity partners and 6 salaried GPs a looking after 40,000 patients. We pride ourselves on our innovative approach to primary care. We are founder members of an NHS New Models of Care Vanguard and a training practice. We run AQP contracts for Cataract Surgery, Ultrasound, Dermatology, Physical Therapies and Audiology together with community contracts, a Day Surgery Suite and Urgent Treatment Centre with digital x-ray.

Details

Date posted

19 April 2021

Pay scheme

Other

Salary

£9.25 to £10.40 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2876-21-6636

Job locations

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE


Job description

Job responsibilities

Primarily this role involves dealing with patient enquiries over the telephone and face to face. Booking appointments for in-house clinics and ensuring the smooth day to day running of all clinics.

Liaising with a variety of clinicians, from consultants to health care assistants, and solving any issues they face to ensure the best possible patient experience throughout the day.

Managing the appointment screen and filling any empty/cancellation slots wherever possible.

Preparing the in-house service clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day.

To send reports to outside practices following clinics to ensure the patients registered GP in informed of the appointment outcome in a timely manner.

To assist patients with tubing and maintenance of hearing aids where possible.

Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.

Working with various clinical IT databases.

Monitoring the generic Whitstable Medical Practice email inbox to ensure that any incoming referrals to in-house clinics are actioned promptly.

Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.

Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Safeguarding:

Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults; and expects all staff and post holders to share this commitment by understanding their role in effective safeguarding.

Job description

Job responsibilities

Primarily this role involves dealing with patient enquiries over the telephone and face to face. Booking appointments for in-house clinics and ensuring the smooth day to day running of all clinics.

Liaising with a variety of clinicians, from consultants to health care assistants, and solving any issues they face to ensure the best possible patient experience throughout the day.

Managing the appointment screen and filling any empty/cancellation slots wherever possible.

Preparing the in-house service clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day.

To send reports to outside practices following clinics to ensure the patients registered GP in informed of the appointment outcome in a timely manner.

To assist patients with tubing and maintenance of hearing aids where possible.

Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.

Working with various clinical IT databases.

Monitoring the generic Whitstable Medical Practice email inbox to ensure that any incoming referrals to in-house clinics are actioned promptly.

Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.

Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Safeguarding:

Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults; and expects all staff and post holders to share this commitment by understanding their role in effective safeguarding.

Person Specification

Qualifications

Essential

  • Good general education including minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification.

Desirable

  • Administration qualification

Experience

Essential

  • Previous experience of working in a primary care setting or NHS.
  • Previous experience of reception and administration work.
  • Experience of working in a customer service environment.
  • Experience of working as part of a team.

Desirable

  • Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

  • Accurate, thorough attention to detail.
  • Ability to communicate effectively with people at all levels by telephone, email and face to face.
  • Excellent organisation skills with the ability to work to tight deadlines.
  • Proven IT skills including the use of Microsoft office, and other software packages.
  • Ability to keep calm under pressure.
  • Tact, diplomacy and sensitivity.
  • Ability to deal with sensitive issues and maintain strict confidentiality.
  • Ability to problem solve and use initiative.
  • Reliability and flexibility.
Person Specification

Qualifications

Essential

  • Good general education including minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification.

Desirable

  • Administration qualification

Experience

Essential

  • Previous experience of working in a primary care setting or NHS.
  • Previous experience of reception and administration work.
  • Experience of working in a customer service environment.
  • Experience of working as part of a team.

Desirable

  • Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

  • Accurate, thorough attention to detail.
  • Ability to communicate effectively with people at all levels by telephone, email and face to face.
  • Excellent organisation skills with the ability to work to tight deadlines.
  • Proven IT skills including the use of Microsoft office, and other software packages.
  • Ability to keep calm under pressure.
  • Tact, diplomacy and sensitivity.
  • Ability to deal with sensitive issues and maintain strict confidentiality.
  • Ability to problem solve and use initiative.
  • Reliability and flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE


Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE


Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Officer

Gemma Relph

gemmarelph@nhs.net

01227284300

Details

Date posted

19 April 2021

Pay scheme

Other

Salary

£9.25 to £10.40 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2876-21-6636

Job locations

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE


Supporting documents

Privacy notice

Whitstable Medical Practice's privacy notice (opens in a new tab)