Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and flexible IT Systems, QOF & IIF Administrator to join our friendly, forward-looking, caring and innovative general practice team.
The ideal candidate will have experience in assisting in the managing of performance across a regulated area, along with managing and maintain IT systems.
As the IT Systems, QOF & IIF Administrator, you are expected to work with and support the established Operations Manager & Executive Director to ensure the smooth running of the IT systems within a busy GP surgery. Working closely with the Operations Manager, Executive Director and clinical staff, you will practively ensure the IT systems remain compliant, whilst also having to deal with ad-hoc issues as they arise. You will also assist the Exeuctive Director & GP Partner with QOF & IIF administration.
You will be happy to be the first point of call for our varied mutli disciplinary team and willing to support & assist them with their issues as and when they arise.
This role is faced paced, variable and will suit someone who is able to adapt to any challenge thrown their way.
Main duties of the job
Primary Responsibilities
The following are the core responsibilities of the Operations Assistant.
- The provision of a local support service to all staff, resolving issues with IT systems and equipment
- Effective maintenance of all organisation IT infrastructure
- Perform regular system checks to maximise performance
- Provide training to all staff as required, ensuring the effective use of all systems
- Ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance
- Deliver the IT related elements of the staff induction programme
- Build, generate and carry out searches as required by the organisation team to enable reports to be produced and action plans devised
- Support the team in the use of the clinical systems
- Act as a liaison between the organisation and external agencies, for the timely management of all faults
- Ensure that the organisation website information is correct and that the details are in accordance with the GP website benchmarking and improvement tool
- Configure searches and interpret data for audit purposes
- Send out mail merges for a number of campaigns, i.e., flu
- Ensure all staff have the appropriate smart card access to the clinical system
- The configuration (activation and de-activation) of all staff email accounts
- Supporting the Executive Director in the writing of all IT related policies and protocols and user guides
- Support the GP Partner & Executive Director with QOF & IIF performance
About us
Priory Medical Centre is a well-established Warwick GP Partnership with a list size of approximately 19,000 patients and one branch surgery. We have 6 GP Partners and a full complement of additional staff including Salaried GPs, Advanced Nurse Practitioners, Practice Nurses, Health Care Assistants and administrative support. We are a recognised training practice for GP Registrars, and are consistent high achievers in QOF & IIF. We are currently rated Good by the CQC.
In June 2021, the practice moved into a brand new purpose built surgery designed with patient care in mind. The new building will be a modern, energy efficient & fit for purpose building that will enable the practice to provide better services to our patients. As a result of having the new facilities available, the practice closed the main Cape Road surgery, along with the Cape Road branch surgery. The new facilities will act as the main surgery, with a branch surgery still available to patients on Woodloes Park at the following address: 1 Brese Avenue, Woodloes Park, Warwick, CV34 5TS.
Our Vision
To provide accessible and cohesive patient centred care in a supportive town centre environment that continually strives to improve
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the IT Systems Lead. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- The provision of a local support service to all staff, resolving issues with IT systems and equipment
- Effective maintenance of all organisation IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime
- The provision of a local support service to all staff, resolving issues with IT systems and equipment
- Ensure back-up and disaster recovery procedures are in place and effective
- Perform regular system checks to maximise performance
- Provide training to all staff as required, ensuring the effective use of all systems
- Ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance
- Deliver the IT related elements of the staff induction programme
- Build, generate and carry out searches as required by the organisation team to enable reports to be produced and action plans devised
- Support the team in the effective use of searches, audits and recalls
- Support the team in the use of the clinical systems
- Act as a liaison between the organisation and external agencies, for the timely management of all faults
- Ensure that the organisation website information is correct and that the details are in accordance with the GP website benchmarking and improvement tool.
- Configure searches and interpret data for audit purposes
- Send out mail merges for a number of campaigns, i.e., flu
- Ensure all staff have the appropriate smart card access to the clinical system
- Support the Executive Director with all elements of the online patient access software
- Ensure the Executive Director is updated regarding the release of patches and upgrades
- The configuration (activation and de-activation) of all staff email accounts
- Supporting the Executive Director in the writing of all IT related policies and protocols and user guides
- Support the GP Partner & Executive Director with QOF & IIF performance
Secondary Responsibilities
In addition to the primary responsibilities, the healthcare assistant may be requested to:
- Participate in practice audit as directed by the audit lead
- Support the practice manager in the reviewing and updating of practice policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
- Participate in local initiatives to enhance service delivery and patient care
- Support and participate in shared learning within the practice
- Complete opening and closing procedures in accordance with the duty rota
- Liaise wityh the ICB and other external stakeholders in relation to IT matters
- Contribute to the development of the strategic objectives of the organisation, providing specialist IT knowledge
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the IT Systems Lead. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- The provision of a local support service to all staff, resolving issues with IT systems and equipment
- Effective maintenance of all organisation IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime
- The provision of a local support service to all staff, resolving issues with IT systems and equipment
- Ensure back-up and disaster recovery procedures are in place and effective
- Perform regular system checks to maximise performance
- Provide training to all staff as required, ensuring the effective use of all systems
- Ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance
- Deliver the IT related elements of the staff induction programme
- Build, generate and carry out searches as required by the organisation team to enable reports to be produced and action plans devised
- Support the team in the effective use of searches, audits and recalls
- Support the team in the use of the clinical systems
- Act as a liaison between the organisation and external agencies, for the timely management of all faults
- Ensure that the organisation website information is correct and that the details are in accordance with the GP website benchmarking and improvement tool.
- Configure searches and interpret data for audit purposes
- Send out mail merges for a number of campaigns, i.e., flu
- Ensure all staff have the appropriate smart card access to the clinical system
- Support the Executive Director with all elements of the online patient access software
- Ensure the Executive Director is updated regarding the release of patches and upgrades
- The configuration (activation and de-activation) of all staff email accounts
- Supporting the Executive Director in the writing of all IT related policies and protocols and user guides
- Support the GP Partner & Executive Director with QOF & IIF performance
Secondary Responsibilities
In addition to the primary responsibilities, the healthcare assistant may be requested to:
- Participate in practice audit as directed by the audit lead
- Support the practice manager in the reviewing and updating of practice policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
- Participate in local initiatives to enhance service delivery and patient care
- Support and participate in shared learning within the practice
- Complete opening and closing procedures in accordance with the duty rota
- Liaise wityh the ICB and other external stakeholders in relation to IT matters
- Contribute to the development of the strategic objectives of the organisation, providing specialist IT knowledge
Person Specification
Personal Qualities
Essential
- Polite and confident
- Forward thinker
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Experience
Essential
- Experience of advanced working within the Microsoft Office suite of programmes
- Experience of working as part of an integrated multi-skilled team
- Experience of working with MS Desktop, Windows, Anti-Virus products, Network Infrastructure & Firewalls
- Experience of establishing effective office administrative systems
Desirable
- Experience of working in a healthcare setting
- Experience of working in a primary care environment
- Experience of QOF & IIF
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Able to work under pressure in a busy & changing environment
Desirable
- EMIS / Systmone / Vision user skills
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- European Computer Driving License (EDCL)
Desirable
- Level 3 qualifications in Microsoft Products
- Degree in IT or related subject
Person Specification
Personal Qualities
Essential
- Polite and confident
- Forward thinker
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Experience
Essential
- Experience of advanced working within the Microsoft Office suite of programmes
- Experience of working as part of an integrated multi-skilled team
- Experience of working with MS Desktop, Windows, Anti-Virus products, Network Infrastructure & Firewalls
- Experience of establishing effective office administrative systems
Desirable
- Experience of working in a healthcare setting
- Experience of working in a primary care environment
- Experience of QOF & IIF
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Able to work under pressure in a busy & changing environment
Desirable
- EMIS / Systmone / Vision user skills
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- European Computer Driving License (EDCL)
Desirable
- Level 3 qualifications in Microsoft Products
- Degree in IT or related subject
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
