Job summary
Overview
We are looking for a hardworking, enthusiastic individual to join our team as a Patient Care Advisor (Reception/Admin role). We are a surgery with over 20,000 patients local to Hyde and surrounding areas.
30 - 40 hour working week with sociable hours between 08:00-18:30. Free weekends.
You should be
Previous experience in General Practice is desirable (but not essential). However, if you do have experience, you may find this role easier if you had been in a patient facing role.
As you will be working with confidential information, maintaining that at all times is important. And as we work in a diverse community, supporting equality and the rights of patients and colleagues is essential.
Computer expertise is a must-have. You will be working with multiple IT systems (EMIS, DocMan, online appointment system) that will be taught on induction.
A permanent contract is subject to a successful six-month probationary period
Main duties of the job
About us
We are a large, training practice with over 45 staff.
We strongly believe in helping our staff be the best they can be. We will help you grow and support you professionally with in-house teaching and regular feedback. And we will pay for suitable courses to help you develop - with 50% of staff currently taking part in training courses.
Staff welfare is important. We pride ourselves in team building and creating a happy working environment.
Job description
Job responsibilities
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Job description
Job responsibilities
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. To ensure the privacy and confidentiality of all patient identifiable information at all times.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Person Specification
Skills
Essential
- IT skills
- Flexibility
- Self-motivated Awareness of the importance of confidentiality
- Excellent communication skills (Written and Oral)
- Good time management
- Ability to perform calmly under pressure
- Good standard of general education
- A basic DBS check will be provided by the practice
Desirable
- Experience of working in General Practice
Person Specification
Skills
Essential
- IT skills
- Flexibility
- Self-motivated Awareness of the importance of confidentiality
- Excellent communication skills (Written and Oral)
- Good time management
- Ability to perform calmly under pressure
- Good standard of general education
- A basic DBS check will be provided by the practice
Desirable
- Experience of working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
