Job summary
Join The Brooke Surgery as a Referral Lead.
Are you passionate about healthcare and ready to make a
meaningful impact in a vibrant and supportive environment? Would you like to
work with highest rated surgery on Google? The Brooke Surgery is an award
winning, innovating practice which is highly respected by its patients and its
staff. We are seeking enthusiastic Referral Lead to join our dynamic and
friendly team.
As the Referral Lead, you will play a central role in
managing the patient referral process across a variety of clinical services.
This includes processing routine, urgent, ERS, community, and two-week-wait
referrals, supporting patients as they move through the healthcare system.
Youll be part of a collaborative team environment, where efficiency,
precision, and patient support are at the heart of everything we do.
Main duties of the job
Main Duties and Responsibilities:
- Process routine and urgent referrals accurately and promptly
- Manage referrals via the NHS e-Referral Service (ERS) and community pathways
- Coordinate imaging referrals including X-Rays and Ultrasound Scans (USS)
- Complete and submit 2WW (Two-Week Wait) proformas in line with national guidance
- Maintain and monitor referral-related worklists to ensure timely follow-up
- Monitor and action advice and guidance responses, ensuring fast turnaround
- Audit all outbound referrals for quality and timeliness
- Prepare and report weekly referral progress data to the Operations Manager or Management Team
- Manage the dedicated referral email inbox, ensuring timely responses
- Allocate referral worklists to team members, supporting effective task distribution
- Process administrative queries submitted via online consultation systems
- Handle incoming calls from patients and professionals regarding referral queries
- Manage and action EMIS workflow tasks relating to referrals
About us
Why join The Brooke Surgery
We are creating a new vision for
healthcare. Where the patient receives the help they need, when they need it.
To achieve this, we have invested in top resources to deliver our service -
from the best online consulting systems; telecom solutions; to EMIS add-ons and
texting services. As a milestone towards this vision, we recently won Tameside
Primary Care Team of the year 2023 and 2024 along with HSJ Primary care team of
the year 2023.We are constantly looking for ways to improve our service and are
willing to invest to achieve our aims. From our 4.7 rating on Google with over 800 reviews, we are making good progress towards our goal.
The Brooke Surgery prides itself
on providing top quality care for its patients whilst supporting staff to excel
and develop.
Job description
Job responsibilities
Main Duties and Responsibilities:
- Process routine and urgent referrals accurately and promptly
- Manage referrals via the NHS e-Referral Service (ERS) and community pathways
- Coordinate imaging referrals including X-Rays and Ultrasound Scans (USS)
- Complete and submit 2WW (Two-Week Wait) proformas in line with national guidance
- Maintain and monitor referral-related worklists to ensure timely follow-up
- Monitor and action advice and guidance responses, ensuring fast turnaround
- Audit all outbound referrals for quality and timeliness
- Prepare and report weekly referral progress data to the Operations Manager or Management Team
- Manage the dedicated referral email inbox, ensuring timely responses
- Allocate referral worklists to team members, supporting effective task distribution
- Process administrative queries submitted via online consultation systems
- Handle incoming calls from patients and professionals regarding referral queries
- Manage and action EMIS workflow tasks relating to referrals
Job description
Job responsibilities
Main Duties and Responsibilities:
- Process routine and urgent referrals accurately and promptly
- Manage referrals via the NHS e-Referral Service (ERS) and community pathways
- Coordinate imaging referrals including X-Rays and Ultrasound Scans (USS)
- Complete and submit 2WW (Two-Week Wait) proformas in line with national guidance
- Maintain and monitor referral-related worklists to ensure timely follow-up
- Monitor and action advice and guidance responses, ensuring fast turnaround
- Audit all outbound referrals for quality and timeliness
- Prepare and report weekly referral progress data to the Operations Manager or Management Team
- Manage the dedicated referral email inbox, ensuring timely responses
- Allocate referral worklists to team members, supporting effective task distribution
- Process administrative queries submitted via online consultation systems
- Handle incoming calls from patients and professionals regarding referral queries
- Manage and action EMIS workflow tasks relating to referrals
Person Specification
Experience
Essential
- Essential:
- Strong administrative background with excellent attention to detail.
- Experience working with EMIS and NHS referrals (ERS and 2WW).
- Excellent communication and organisational skills.
- Ability to prioritise tasks in a fast-paced environment.
- Confident in liaising with patients and healthcare professionals.
Desirable
- Desirable:
- Previous experience in a similar healthcare setting.
- Understanding of NHS referral processes and local care pathways.
- Familiarity with data auditing and reporting.
Person Specification
Experience
Essential
- Essential:
- Strong administrative background with excellent attention to detail.
- Experience working with EMIS and NHS referrals (ERS and 2WW).
- Excellent communication and organisational skills.
- Ability to prioritise tasks in a fast-paced environment.
- Confident in liaising with patients and healthcare professionals.
Desirable
- Desirable:
- Previous experience in a similar healthcare setting.
- Understanding of NHS referral processes and local care pathways.
- Familiarity with data auditing and reporting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
