Dispensing medications to patients as required, wither acutely or by routine repeat request in line with standard operating procedures in place
Providing a high standard of customer service to all patients at the practice
To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock
Answering patient queries and following up queries passed to you by other team members
Managing prescription requests and tasks
To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled and signed by the patient
To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the staff member undertaking the monthly submission for processing and reimbursement
The forms should be bundled in accordance with current guidelines and include any necessary accompanying paperwork
To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions
To promptly forward all the invoices and dispensary related correspondence to the appropriate staff member
Review any FP12 returns/feedback so that any appropriate remedial action may be taken
To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate inclusive of all CD register entries
Taking delivery of, and checking stock orders into the practice storing them appropriate to medicine guidance
To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions
To ensure that refrigerated items are stored at the appropriate temperature and in line with cold chain management, and to maintain a temperature control record/log book
To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order
Assisting clinical and non-clinical staff with enquiries as required
To take prompt action in response to any drug alert bulletins that may be received from time to time
To be able to be responsive to the demand fluctuations for the dispensary service at peak times of the day, week and year
Answering the telephone and making appointments
Dealing with patient queries
All other tasks associated with healthcare administration
To assist the GP when necessary as chaperone where consent has been given
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work